Bridge Senior Living

I moved my mother into the Bridges about 6 months ago. It's extremely poorly run and they never have enough help. The staff never returns to called to anxious children and they have had several cases of Covid recently. The nurse in charge never returns calls when you are calling to report a sick loved one. She apologizes that she is far to busy to return her calls. Corporate that owns facility doesn't care about anything but their monthly payments.

Very non-responsive to requests, calls and support. Their COVID19 actions were late and subsequently at least a dozen residents were infected along with several staff members. Getting information on our loved one at the facility is non-responsive. They recently were sold and they have BIG issues here. Stay away and if you can, remove your loved one immediately. Very expensive care and you definitely don't get what you pay for!

Mom went to the Terrace after coming off of rehab from a fall. Unfortunately after 3 months, she fell and spent 7 days at Chestnut Hill Hospital. They wound up not treating the fall but the multiple bed sores that had been allowed to increase and get worse while at the Terrace, one so bad it had to be operated on. Overall, the terrace is okay if your love one doesn't need special care.

When I toured The Terrace, it seemed like it had so much to offer, but now that my father lives there, we are terribly disappointed. For whatever reason (understaffing?), the staff do very little to help my father, including ignoring or not noticing an open wound, taking a very long time to respond if he ever has an urgent need and presses his call pendant (response time is supposed to be under 7 minutes- today it was 29 minutes). His apartment is never clean. (If we ask for basic cleaning on the spot: “Housekeeping isn’t in today.”) Getting medical care from visiting doctors, dentist, etc that make house calls is thwarted because The Terrace won’t complete forms they need. Problems remain despite multiple attempts at advocacy. Please find a better place if you are looking!

Absolutely a HORRID place! Don't let the beauty of the place fool you. You do NOT want your parents and loved ones here. They are very short staffed and cannot keep employees. Many, many issues going on at this place. I wouldn't even give them 1/2 a star but this app wouldn't allow me to give them zero.

Beware! Somerby at Sandy Springs no longer employs a RN to be Director of Health. There are only LPN’s in the buildings. Other Somerby’s have an RN on staff. I will be moving my father because of this. When I moved him in I was told there would always be a RN and the nurse that left was terrific. This is a high cost facility and should have an RN.

Memory care floor is awful. If a resident provides a little challenge they ship them over to SLU for evaluation and/ or to medicate them. After spending about 10 days out of 2 months in the facility they still charged us for the entire time, despite the fact that they kept shipping her out and told us we had to hire around the clock care to live with her upon her return. I read other reviews on Facebook saying how they were being charged for up to two months after their loved one passed away. I would strongly urge you to explore other options. They only care about the bottom line.

Very clean and nice, healthcare is good, food is good, very few activities, and executive director has no clue what she is doing and does not return phone calls.

We are very unhappy with the Brookdale. We initially chose this community and they said they needed to evaluate my loved one. That took over 2 weeks and when they finally got back to me, they just send me a message to tell me they had decided not to take her. They did not even call me. We had chosen them because ethe rooms were bigger than other places and decorated nicer but now that I look back, the staff did not have as much interaction as the place she is at now.

I would not send anyone to the Terrace at Chestnut Hill. They changed hands 3 times in the time we were there, and each time it got worse. The staffing is terrible and they are understaffed and have no compassion for their residents. It was just a business, and the bottom line seemed to be the main objective, rather than the care of the residents.

Trying to move our family member out ASAP. Quality of care and staffing has declined dramatically over the last year. Very dissatisfied with management's response to family concerns. Facility had certificate to operate as assisted living facility suspended by state of Mass in February, 2016 for multiple escapes from memory unit, resident narcotic meds stolen and replaced with Tylenol, and other issues. Morale there is abysmal. Very sad, we were very happy when she first moved in.

It is a beautiful place but it can fool with the nice building and the settings. The care in this place especially the resident care is worse calling to get the info about my parents nobody seems to respond or return calls.i wonder if our loved ones are in good hands.