Bridge Senior Living

The contract is written by lawyers and it doesn't have what is best for their loved ones one. Don't give any money or sign it if they are unsure about a full commitment to that facility. If they are able never let the facility rush you into a giving money and/or signing the agreement until your love ones meet the county regulations and ready to move in.

[name removed]room smells badly pee. Could someone please clean it as soon as possible. I tried to call [name removed]phone,, therefor, mailbox is full and cannot r receive phone messages. [name removed] [phone number removed]

Mom has been ignored. No prompting. Doesnt go to activities. Always find pills laying around despite asking them to watch her take them. Has eaten about 5/90 meals offered (and paid for) per month. No one cares. Never seen the same person giving meds or answering bells. Zero communication from anyone. Facilities beautiful. Care horrible. Will be moving mom ASAP.

posted a review on the actual website as well this place is no place for your loved ones the sad thing is after you signed to stay,. you. realize it. I visited a family friend in memory care; the care i have witnessed with my own eyes is unbearable. The nursing supervisor doesn't care much. I'm unsure how this place is up and running please look at other assisted living or memory care this place is no place for your loved one because of the amount of falls, the treatment, and cold food they sit in soiled briefs for hours, skin breakdowns is no way to live the nursing director is no help she acts like she cares, but I can ensure she has made this place worse from day one and the ED he don't care either never are they on these units interacting with us families nor do they care of the complaints an horrific things that go on here its awful and all they want is the money

Facility is not equipped to handle memory care needs of all patients. They kicked out family member just over 30 days and would not negotiate on 4,000 community fee deposit even though they performed evaluation on the resident before moving in. They kept all of it after only 30 plus days in facility. Unbelievable Additional funds above base rent were withdrawn from patient bank account with no explanation before it was taken out. Upper management very unprofessional in my opinion.

This is a beautiful community, but their mgmt has high turnover & caregiver turnover was great. The director, marketing director and sales mger all left. Our family was very patient & understanding when there were small issues, we were thankful for the care that was provided. However, there were too many red flags & inconsistent care. As time went on, inexperienced caregivers were hired, given 20 hrs of training and a few shadowing opportunities and then left to figure out how to care for the residents. Even though “care plans” were expected to be followed, this was rarely a common practice. We learned after talking with the temporary mgmt that "lying" is an acceptable behavior of caregivers, it is a way for caregivers to protect themselves from being reported to the State. Mgmt would rather keep employees that lie a few times about not following care plans than hire and train new caregivers. We were told many times there would be on-site training to "fix" the problems. Very sad.

I moved my brother out of The Grande at Creve Coeur as soon as possible. Staffing is too low and not qualified enough for the level of care most resident’s require. Staff are always on their phones and not assisting or engaging residents. Sad ?? Family cleaned his room and did his laundry as the facility didn’t/couldn’t provide proper services. I would NOT recommend this facility as it is currently staffed. Please do Not continue to contact me. I’d like to put this expensive and disappointing experience behind us.

The staff was incompetent, lazy to a degree that was ridiculous. The only thing worse was that the management REFUSED to hold them accountable. The entire facility is run so poorly it’s a joke, but unfortunately because they are supposed to be caring for the elderly and disabled, IT’S NOT FUNNY. When you would ask for help the usual response was”that’s not my job “ They sell you on all the extra care that comes at a hefty price, but unless you are there Everyday and badgering them nothing is done, and even then they usually have an excuse. I have been to many facilities and this by far the wise. They line the memory care patients against the wall in wheelchairs after breakfast and they sit there all day. Asked on several occasions about the TV room and was repeatedly told it was broken. They bought a new TV after a week and somehow the remote went missing, a staff member told me that they usually hid it so the residents don’t lose it, but nobody knew where it was. I could go on but

All through the sales process we were assured that my mother would love it there. We were clear with the sales people about Mom's physical limitations throughout the process. A Place for Mom kept pushing us towards The Grande. After stringing us along for over a month they decided Mom didn't "fit" in the community. The kicker? They never called or communicated their decision. I had to call them. That's when I found out. If your loved one needs ASSISTANCE, this is not the place for you.

I would NOT recommend Heritage Place to anyone again. Up to about 2 months ago I sang their praises. Since then I have tried turning things into anyone who will listen! They do not do what they say as far as making calls and checking on the residents. Simply.... they are lazy and hire crappy, lazy, ignorant staff. The management does not own any part of what happens at the facility. Blame game of it wasn't me.... terrible leadership so I guess it makes sense the staff follows right? Lead from the top?!!

The Grande looks nice on the outside but is a house of horror on the inside. Always short staffed, in addition to having the laziest staff. If your loved one needs memory care, this is NOT the place to go. They mislead you and tell you all these special things they do, however, they do none of it. Residents sit in urine soaked depends, are not regularly showered, wear the same clothes for days, lay in soiled beds and are not watched closely whatsoever. The rooms go days without being cleaned. I have witnessed feces in the bathroom and bed of my relative's room several times, along with the common restroom. The so called activities they try to say take place are so limited and literally a joke. They do hardly anything with the residents but let them sit or wander the halls. They never get to go outside in memory care and not once in past two years went on an outing. Staff disappears. Food is subpar, nothing like described. Management is horrible, especially the administrator.

They are understaffed. Woefully unqualified people from temp agencies dispensing vital medications to the residents. You pay thousands a month for a level of care that they fail to provide. If you want your loved one to be taken care of, don’t choose Harbor Chase.

My loved one was previously a resident at The Grande at Laumeier Park and the experience was terrible. The cleanliness, meals and friendliness were poor. The care services, staff, activities and value for cost were terrible. I would not recommend The Grande at Laumeier Park to anyone. Not a good experience for our family or our loved one.

There was very little communication between staff members and family, resulting in a near death experience for my mother-in-law. There was a lot of upper management turnover when my loved one was there. It may have gotten better since then, but I would definitely recommend talking to residents before placing a loved one in this facility.

Our experience at The Grande was terrible. Sadly, my dad died after being there for two months. He was on the Memory Care floor. Supervision was extremely poor. There are significant staffing needs, and the leadership does not have the respect of the workers because the workers do not follow their directions. We dealt with a different issue almost every day. The room was not cleaned, our dad's clothes were not cleaned, and/or my dad had not eaten. Because the supervision was extremely poor, clothing and food were always taken from my dad's room. My dad had his own issues, so he is not innocent, but with better leadership and staffing the supervision would surely improve. We would never recommend someone to take a family member to The Grande at Laumeier Park. It looks like a great place on the outside and does look nice inside, as well. The issue is their care for residents, leadership, staffing, and supervision. Especially on the Memory Care floor.

My mother was a resident there for 2 1/2 years until her passing in 2019. My mother had immediate memory loss and unfortunately that was taken advantage of by a particular aide that assisted her in her hygiene care and dressing routines. Once I was able to put the pieces together and voice my concerns, the situation was addressed by changing her aides. Unfortunately that didn’t last forever because my concerns were heightened again as I was preparing to move her to a different memory care facility. Don’t let looks fool of a beautiful facility fool you and always keep an eye on your loved ones.

My loved one described the community as "horrible" and I would agree. My loved one observed roaches in the building. Another time she reported that she was left on the toilet for a very long time. As far as activiites; they offer music but nothing mentally stimulating. Some of the staff were very kind; others very mean. I would absolutely NOT recommend this place to anyone!

This community is beautiful on the outside, but the inside is a whole different story. Management does nothing, they say things will get better but they don't. The staff is always changing, they can't keep the same caregivers as their overworked and run short. Corporate doesn't care. It's not a bad place to live if you can 100% do everything on your own and plan to clean your own apartment as housekeeping doesn't stay here either.

We had Mom in both the assisted living and memory care at the Enclave. During that time we experienced a range of issues, from poor housekeeping to inconsistent care of my Mom. Garbage overflowing, trays of food left in her room for days, sheets not changed weekly, were just some of the issues we experienced. Mom was found more than once with feces on her clothing. Although we paid extra for more care for Mom, she was still found most days without her hearing aids on, and not wearing her call pendant. I believe the Enclave at Newell Creek suffers from understaffing and poorly trained management.

My mom lived in both Newell Creek's assisted living and memory care units. My family and I had problems from the start, ranging from overflowing trash, laundry not done and bedsheets not changed, to serious issues with my mom's personal care. These issues included her being left in clothing dirty with feces and urine for extended periods of time and employees incorrectly reporting her as having attended activities - even on the day before she died when she spent the day in bed in her room, with me at her side. Management and administration were unwilling/unable to fix the issues with my mom's care. Mgmt/admin were seemingly unwilling/unable to adequately supervise staff, and completely ignored my specific requests for care plans that addressed the care issues we were having. While some Newell Creek employees seemed to genuinely care about the residents, other Newell Creek employees were among the most uncaring and callous people I have ever met.