Bridge Senior Living

Many assisted living features in the all inclusive pricing however the facility seemed like a dressed up hospital. Very sterile and predictable.

Nice place but no availability.

This didn't really work for us. It wasn't as cheery and bright as another community we were considering. I didn't like that the rooms were just one big room. I wanted something with a separate living area from the sleeping area.

I didn't like that place from the get go, it looked great when you walked in and it didn't have any bad smells, but it was too stiff, it was too formal. It looked like it was made to impress people when they walked in the door and forget about feelings and care and service. I know for a fact that their service is not that good because I experienced it first hand. It is okay, I guess it suites some people fine, it just doesn't suit me and it doesn't suit my daddy.

Mom saw this place and wasn't excited. I know people that live there that are happy, so, it isn't entirely out of the picture, as it is very convenient, if we remain in Fayetteville.

Did not have a dimentia unit.

Beautiful facility. Small but open memory care. Comfortable and new. Like a hotel. $650/MONTH includes all physical therapy, etc. They do not have a nurse but have a memory care program manager to keep patients fit. Food good.

really liked it...not thrilled with the $3000 community fee.

They seem to be understaffed. The staff that is there is generally friendly and kind. They try to have a lot of fun activities for the residents. They do run out of food items and the dining situation seems to be a weakness.

We planned to pick her up on Christmas morning (after she hadn't lived there a month) and she was locked in her room at 930 am. It took 5 minutes to find someone to open her door so we could get to her to take her out. Their Christmas dinner was white bread sandwiches. I seen the residents the next day, they were very short staffed and had 2 CNA's to care for the whole unit. The girls were in tears. Everyone was not up and taken to the dining room, most had not eaten by the time we got there after 945 am. I had a meeting shortly after to remove my loved one. I had a breach of contract for the manager to sign and they refused. The Activities Gentleman in memory care was 5 stars!

Selection of activities are disappointing. Most members don't participate. Often activities are canceled. Doesn't seem to be much resident interaction among themselves. Seems to be a high turnover of staff. The laundry is great with no issues. The cleaning of the rooms is not on a regular schedule. Sometimes the rooms seem to not have been cleaned in over a week. Often the dining room is short staffed, they seem to run out of certain menu items frequently.

The facility itself is very nice, it is beautiful and clean and he really likes the food. They are using a lot of temporary agencies, that makes up about 50% of the staff. They do not know any of my husbands needs and they do not even know who I am when I am there everyday. They have lost so many items of ours and people have stolen food out of his room. We were told the rent would only go up a certain percentage and it went up above that percentage too so I felt I was lied to. The billing department has been awful and does not respond. I am very unhappy right now and I would not recommend them to others.

The facility itself is very nice. They have very little for the seniors there to do . It tends to be a very boring place. Mom ended up getting sepsis and was seriously ill by the time I was notified. Nursing director doesn't return calls. Seems like they are understaffed or possibly just neglectful. The look of the facility is very nice. Food was good. Just nothing to do there that is interesting for residents.

Let me say our family looked at 10 other Asst. Living before choosing what we thought was the "Best" of what we had in our area. Both of our Parents moved into a nice 2BR Apt. We were told Mom qualified for Memory Care area, but Dad just needed help with Med schedules, Meals etc. Within 3 weeks we got a call that Dad had eloped from the facility. They had them both over in Memory Care and we would need to come move their bed and clothes immediately b/c they could no longer stay in Asst. Living area. They gave us another 24 hours to remove all the other belongings from the apartment that would not or could not go into Memory Care Room. Dad quickly declined and passed within 4 months ! Since Dad was helping Mom with many of her day to day needs. (2 months later) Mom now required more care, we were urged to look into a sitter. When Mom fell in their common area & was sent to ER. I received a call saying she could not come back without a 24 hour sitter. So we stayed the night with her, within 2 days they were handing us a Care Level Increase of $997. So apparently they charge for your loved one needing more hands on care plus make you provide that care with a private sitter in addition to their Monthly charges.. of over $6000. .Once we told them we were looking to move Mom they backed off 24 hour sitters and said 12 hr would work. We moved our Mom to another facility. I will also state that Mom had some wonderful Caregivers at this facility. They do hire good caregivers. Just be aware if you think your loved one will be allowed to "Age Out" in place..as they kept telling us during the sales tour. We found they would have to be on Hospice Care or have a Private sitter. FYI: Sitters are $16 -$18 per hour. So now our still grieving , Alz/Dementia Mom is having to adjust to a new Facility. Breaks our hearts things worked out like this.

My mother has been a resident for 5 weeks and is not happy. The facility is very short staffed. The wait time for meals in the dining room is quite long, although they have recently hired one more person. My mother has not had anything positive to say about the food. It's seldom more than lukewarm/tepid and she has waited up to 40 minutes for a sandwich from the "always available" menu. Her unit has never been cleaned by housekeeping on her scheduled day, again due to staffing difficulties. Several times she or I have had to seek out a housekeeper to find out when or if her unit will be cleaned. I have had to track down her laundry (one load of sheets, towels included in price) due to it not being returned and emptied the trash more than once because housekeeping did not show up. None of the services promised have been delivered without intervention from me or my mother. Chef prepared meals? Yuck. Weekly housekeeping? Sporadic at best. Laundry? You're better off doing it yourself. My mother and I are very disappointed. We had high expectations and to this point, nothing has been delivered as promised. The Estates really needs to get their staffing levels up to the point they can deliver what is promised in the sales pitch. We are looking at other options ASAP.

There are a lot of complaints on the diningroom food and service

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

Everything was fine until my dad passed. Since then we have been completely ghosted. Not a word of condolence. Nothing. Hard to say much since he was only there for 1 day. I will say that the nurse was very difficult to work with by email, though better by phone or in person. Also dad's button was not working until I called in to find out what was happening.

I would not recommend. Until management shifts its focus from covering for its inexperienced staff to providing love, compassion and care for its residents, steer clear of this facility.

The Good (in my opinion) was the most of the care takers who ( not all) seemed to care for the residents and tried to develop relationships with the families ,on the down side of that many of them worked back to back and sometimes three straight days of 16 hour shifts which of course led to them being exhausted and not being as attentive as normal. I tried bringing this up with the director and they said that the employees volunteered to do the extra shifts but my argument was how could they be competent after working so many hours to be able to care for the residents safely.