Bridge Senior Living

My loved one lived here and it really started to go downhill. Long waits in the dining room, communication with the family was terrible, housekeeping was only every other week and her room wasn't cleaned thoroughly. I even had trouble getting a response from the executive director when I would reach out to her. We ended up moving our loved one to another facility.

This review is for the memory care side of the facility. I think they need to provide more transparency about the price. The policy that any fall requires the residents to be taken to the ER by ambulance is a terrible policy. My loved one fell 3 times in the first week because they weren't watching closely. Each time the ambulance ride costed $295 each way. That was $1500 I had to spend in the first week. If that kept happening, it would have become even more experience. When I found out about the policy, I immediately started looking at other places. The facility is beautiful, but the upstairs felt like a warehouse. I did not see much interaction between staff and residents. They had a small TV in the TV room and it was old remotes that I could not even figure out myself. All in all it was not a good experience. If your loved on is a vet, please check out the VA home. It is a totally different experience.

This place has gone down hill since 2021. No care for residence. Never enough staff. Residence forgotten, unclean, miss medications, food is cold, dining staff a rude. Rooms aren't cleaned properly. Missing personal items. No longer about the residence but more about getting rooms filled.

When my mother moved in to Summer Village in [date removed], for the first few months, I was pretty happy. I do believe them when they say that Covid has made an impact on things. It has made it hard to keep employees. But, I also just think that the employees don't get adequate supervision. When they're not doing what they're supposed to be doing, either nobody really knows that's happening, or, they don't care. There's just a lot of things - they're supposed to check in on my mother at least once every two hours. There are times I'm there for hours and nobody walks into her room. I've been told it's because they saw me go in and they don't want to interrupt. But I don't like that answer. To me, they're still not doing their job. There are a few employees who seem to just sit around in the common areas all the time on their phones. And I don't really see them doing anything. If you have some extra time, why wouldn't you spend some time with the residents? Color a picture with them, or take them outside to sit in the sun. Numerous times I've come to visit and found there was no toilet paper in the room. I'll tell them, and they say they'll bring some right away. But then I'll have been there for an hour and half, and nobody comes by. So I have to ask again, which is totally unacceptable. So far since my mom has been there, they've had two changes in Executive Director. The gentleman they have now, even though his office is in the same building, I have never laid eyes on. I wanted some special permissions for visitors beyond the usual two that are allowed for her birthday (four total) to have a 20-minute birthday party with my mother. I called the Executive Director 3-4 times, with no response. I emailed him 2-3 times, with no response. That was very upsetting to me. They don't do any activities. They basically just blame everything on Covid. I feel like if you make a big change in the living situation of a person with dementia, they take a step or two down the dementia ladder every time. And she is basically happy where she is. She likes it there and has made friends, as much as someone with dementia can. And I don't want to take her out of that environment.

My loved one fell 3 times in one day, that is not a good record.

My number one concern for my loved one or anyone else's is that they're taken care of and not just left in their room. My loved one received very poor care here. I do know they have gone through a total leadership change that started in the time she was there. So I would recommend asking how well the new leadership is actually overseeing the caregiver staff. The caregivers were absolutely horrible for the most part, although there were a few diamonds. I loved the director of memory care, but she quit while we were there because of all the chaos that was going on. Until that caregiver team is worked out, it's just not a safe place for people who have a lot of physical needs to thrive. My loved one also had a bad experience with the food. When she would special order things, they wouldn't come, so she would go without eating. If The Sheridan did everything they said they were going to do, I would have had no issue with it. But we just had problems form the get-go, and they never got things in place. It was such a disappointment, especially after how highly they were recommended. The grounds and the facility are a beautiful setting, and they sell themselves very well. But it was all just smoke and mirrors.

Overall it was not the right for my loved one.

This place went from and 'A' rating (during Atria tenure) to a 'C-' rating. Problems include lack of staff retention, food quality and options, amount of social activities, social activities boil down to watching movies, lack of exercise, change in accounting procedures, friendliness of management, lack of trips, minimal staffing so as to create extended waits for help, lack of communication with families.

Woodbridge has great potential but unfortunately, they take themselves for an independent living facility rather than assisted living. Watch for routine "upping" of care levels with hefty cost increases and no additional care. A few mature aides and medical technicians and other staff display the knowledge and temperament to interact with the elderly and are wonderful. Sadly, there are also immature individuals on staff who lack adequate training or do not have the temperament for a caregiving role. Imagine overhearing an aide say to your aged parent who has requested assistance to stand "NO...I'M NOT DOING THAT. YOU'LL HAVE TO TRY HARDER!!" I cannot recommend Woodbridge at this time. There is a critical need for staff training and in-services, including communicating with the elderly, which may bring the "tender and loving" part of TLC back to this facility.

I would tell others that the administrative staff I worked with were excellent and very responsive. But the medical side of it, I did not think he got the quality of care that he needed while he was here. I do know they have new staff but it is taking time for them to rebuild what was lacking. I was not pleased with our experience but I would tell others to check it out and decide based on your loved ones needs are.

My husband was in the dementia unit at Bridges, severely disabled from a stroke (could not stand up). Bridges sent him to the ER to petition a 302 on him: involuntary commitment to a psychiatric hospital. It was denied. A person with dementia is not considered to have mental illness, and is not eligible for a 302 which requires mental illness. I learned about this in a class I am taking at Family Service Association. Beware before you send your loved one to Bridges dementia unit. From a lawyer's website: "For a successful petition, a threatening behavior which has occurred must be related to a psychiatric condition. The conditions which cause the behavioral symptoms of dementia are considered physical illnesses, so dementia with dangerous behavior falls between the cracks and does not qualify as a mental health crisis."

Bridges has had a tremendous amount of staff turnover in the last year. And it has resulted in a decline in their ability to care for patients. This is all in the backdrop of Covid, so you have to take it in that vein. But there was no staff training on how to care for and properly use necessary medical devices. There seems to be very little communication between direct care providers and more skilled nursing staff. I will say that the activities department did a particularly good job during Covid of trying to create opportunities when social distancing was necessary. And as soon as everyone was fully vaccinated, they started offering a lot more activities. So that's been good.

My mother lived at Woodbridge Place for 4 years, mostly in the memory care wing. Shortly after she arrived there in 2016, it was bought by another company and it went downhill after that. Unfortunately, I cannot recommend Woodbridge place for memory care, Even though there were some well-intentioned management and employees, the overall management , care and communication was bad. We were constantly having to advocate for mom and often not getting the results we hoped for. One of the biggest problems was that there was never a designated director for the memory care wing, although they kept saying they would get one. No-one seemed to communicate with each other, which is so important when dealing with residents who cannot communicate well for themselves! Overall, very frustrating experience but we still felt it would be more traumatic to move mom so we stuck with it. She passed away on [date removed] on hospice care there. Again, I would not recommend Woodbridge Place for memory care.

[date removed] spoke with [name removed]. Personal care home - provide all meals, transportation, they have all activities - GENESIS is OT and PT provider. Visiting physicans, room cleaning once a week, outdoor space - big terrace, figure 8 walking space, green space, vegetable garden maybe coming, they have 24 hour a day care givers and medication technicians, if care staff not there they call 911, they are hiring 2nd nurse from 3-11 with goal of having 24 hour nursing down the road. They take trash every day and make bed like a hotel. $ 3400 per month up to $ 4400 per month. 5 levels of care $ 500 to $ 2300. She has to get her own cable TV set up. She has to get Comcast set up. have WIFI. 70 personal care apts. and 45 memory care side residents. 103 total apartments. Sides are separate usually.

My mother has complained about the place hasnt been cleaned since covid. They are short staffed. They have started charging my mom and others 5 dollars to get their food brought to them and 2.50 if they come to the dining room to pick it up. Don't really recommend anyone to put the love ones there.

The downstairs of the community was always clean, when you went upstairs it wasn't clean to the hallway wise. The residents' room wasn't clean. I found my mom with human feces on her, with a breakfast tray next to her. Everything is good, except for the memory care. You don't have any single room, and the community told me they could handle memory care. She is then put in a room with another person. Her stuff was with the other resident in the room. The price went up, and there was no place for family in the room. The room always smelled like urine because of the roommate. When my mom had a TV because the beds had to be side by side, and my mom couldn't see it. The rooms were small. The staff was overworked, and had more rooms than they could cover.

Lovely facility but the rooms are tiny and there is no closet space.

While this facility is attractive and the staff seems nice, I cannot recommend it because the food is so bad and the service is terrible. The dining experience is a major part of the day for senior residents and I am amazed at how poor it is. My mother was originally at the Somerby in Alpharetta when it opened. The food there was good. The menu was much more extensive, and the service was adequate. It is just the opposite at Somerby in Sandy Springs on all three accounts. In fact, I dread going there to eat with my Mother. We have complained, but it doesn't seem to improve. Again, I would explore other facilities, before making a decision.

seemed like we were too young for this community. Noone seemed happy here. Seemed more like a nursing home atmosphere

Don't bother going here. Absolutely no parking at all. I was there on a weekday in the early afternoon. Program seemed ok, but rooms were ave and not worth the money.