Bridge Senior Living

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

In the beginning everything was very good, but lately it has deteriorated. We've had a difficult time getting her medications on time. She has to go down and ask for them. Her 8:30am medications are being given to her around 11:30am-12pm. She also has long term insurance and they aren't getting the paperwork completed. The first month she was there they filled it out properly and we received a reimbursement. Since then, it hasn't happened. The food services people are very very friendly and so are the residents, but the staff not so much. If you're considering it because either you or your loved one needs medical attention, I would say go some place else.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.

We toured with Somerby of Mount Pleasant. The facility was older and the staff and residents did not look particularly happy.

If you need help, just ask for it, and make sure you follow up. There has been more follow-up than I anticipated, but they are accountable and things have been getting better. My loved one's care is a work in progress, but they've been working with us, and it's getting better. If your person is higher functioning and on board with the move, it's a very good place. Your loved one will get out of the situation what they put into it. My loved one was resistant to going, and sometimes she won't push her button when she needs help, or she refuses services like showering. So there were a lot of things we've had to follow up on, partly because of her resistance, partly due to their use of agency staff to supplement their regular staff. There is some communication breakdown between nursing and the aides. However, every time we've brought any concerns to them, they were very approachable and took the initiative that they could do some things better. The new head of nursing is very approachable and texts back and forth with me. The director is upfront, takes responsibility, and is putting the plans we talked about into action. Everyone has been very friendly with me and helpful. They greet me and say hi, and ask how my loved one is doing. They know her personally. The food looks good, and I don't hear her complain. They do have activities and have been working on getting her to participate. The facility itself is beautiful. It's a good place overall and just needs improvement in internal communication/coordination regarding care needs.

They gave a very good front and had a lot of potential. They just didn't have enough staff for the amount of people that they had. The room was not kept up clean and always filthy. When she would eat I noticed that she would food leftover on her face from the next day. The beds were changed over wet pads, they didn't change the pads just put sheets over the wet bedding. Just did not fulfill to what was promised.

They are having quite a bit of changeover especially with management. They are in the middle of a corporate changeover. Several of the staff when we signed up are no longer there. They are now on their third director in the short time. The executive director is also no longer there. Things have improved though in other aspects, the physical therapy, the dental services that come are great. The saloon is also wonderful. For memory care, we enjoyed having the Memory care director there. The communication was lost in this changeover. The overall staff though is great, wonderful with communication. The actual caregivers are absolutely wonderful.

It seemed like a possibilty but did not meet our needs.

The nurses are amazing. If you chose this community, make sure you're advocating for oyour loved one, and checking on them. Overall the staff is friendly, and they try hard to make our loved one comfortable.

We really like the management portion of this community, but just like everybody else they have their hands full with being short staffed. It is a very nice community, but they would definitely benefit from having a little bit more fuller staff team. The dining service is fine and the location is very convenient for our family. We would recommend this community to other families.

The facility is vertical and has multiple floors and we were looking for a place that was smaller and all on one level. It just did not feel like the right fit for my loved one.

The community is suffering from growing pains; however in general they are good. They are working on staffing up the community, currently there is not enough staff to care for the residents, especially on the weekend. There was a change in the Executive Director, and it wasn't announced to the families or residents, and this wasn't a good business decision in my opinion. The staff are readily available to speak to family about our questions or concerns. The food is so much better than a prior community that my loved one was at. It is comparable to a three or four star hotel. It may be a little too salty for some. The monthly fee includes housekeeping, linen washing, and there are points for meals. There is supposed to be a physician that comes to see the residents once a week, so far I have only seen a physician's assistant for my loved one. I feel the moved in process was flawed. The communication from the sales person I had been dealing with and what ended up happening once we got there, there was a disconnect for us. It felt like stringent rules and times. We were kind of juggling things to fit HarborChase's schedule. I wasn't greeted well, neither was my loved one. It took a couple weeks for my loved one's name to get onto the door.

We think they do a really good job with the meals and dining service and the apartment rooms are perfect. Sometimes there is a lack of communication with the care staff and the families and there has been a recent change over in staff so sometimes information is up in the air and we aren't sure who our main contact is.

Even with the staff being shorthanded they have continued to be so friendly and they really are trying their absolute best. They are really accommodating when it comes to the meals, they are willing to deliver the meals to our loved one or give them something different if they don't like what is being served. The rooms themselves are very nicely laid out. We thought it would be an easy transition coming from a big house - he has a bedroom, separate living space, a walk in closer and a nice kitchenette.

The food was okay and the rooms were small. The building was just older than some of the other communities and I just did not have that caring feeling.

There has been a change in chefs and this has caused some inconsistencies in the food from my understanding. There is a full calendar of activities for the residents to participate in, if they choose to. I would encourage you to visit and visit with the residents to see if this would be a good fit for your loved one.

Unless your loved one is completely independent and able to take care of themselves this is not the right place. If they need a lot of care the adequate care will not be provided from this community.

They are not able to properly care for Alzheimer's or dementia patients who wander, which is a pretty common behavior. They called me partway through my loved one's stay to tell me he was wandering into his neighbor's room. They had a shared bathroom, and he simply just wasn't remembering which room was his after leaving the bathroom. So I had to come and get him early from his respite stay. I was stunned that they are licensed to help dementia patients. They seem much better able to provide simple assisted living as opposed to dementia care. They told me all of his stuff was packed up, but there were things still stuffed away in drawers. So I would have left things behind had I taken them at their word. It's a pretty place, and it's impressive to look at. But that doesn't matter if the care is not adequate.

Food is not appealing-not much taste- 1 or 2 a week. Is senior living but 85% in wheelchairs or bed-ridden on admittance.

The facility itself seems to be good, however there does seem to be some issues lately with the activities, those have been greatly reduced. The cleanliness of the common areas are clean, but we have concerns that the carpeted areas from all the traffic needs to be professionally cleaned. The rooms seem to be cleaned on a regular basis, but sometimes the floors seem a little sticky. All of the staff members we have encountered have all been great. When we first came to tour the community we were able to eat a meal and it was good. We don't complain about the meals we eat ourselves, but depending on the age of the resident they might have some trouble - for example the meat might be a little tough to cut. There also seems to be an issue with the bread, it seems like they might keep it frozen. When our loved one gets a piece of bread, she will ask for it to be toasts so it warmed up and even then sometimes that doesn't work.