Bridge Senior Living

Bridges of Bent Creek is in an easy location to get to. The facility is fairly new. I do not know the current management, so not much to say about them. I do think that they need to get the cell phones out of assistants hands. The full attention should be on the residents, not on their phones.

I think that the staff who look after the residents at The Enclave of Scarborough are fantastic. Also, the Memory Care unit was very well maintained. The intake staff are helpful, as well. The biggest issue for me was not receiving the lengthy contract, which is a complex legal document, until just before EOB, with quite some intrinsic pressure (spot availability and financial incentive) to sign by midnight the same day. It was a very emotional period for my family and that pressure wasn't helpful. Secondly, my loved one was put on morphine her second day without any communication with me. However, that might have been a hospice issue? Still, more timely communication from both parties would have been appreciated. Especially as we transitioned from total oversight of our loved one's care to figuring out what that looked like in a facility. That said, I do feel that this facility offered a much better standard of care than many similar facilities and I would recommend it to others. I hope that my feedback will lead to improvement, rather than detract from the overall excellence that they provide to the residents at this facility.

Our family had an in person tour with Bridges of Bent Creek and it was a nice tour experience but overall was not going to be the right place for our loved one

My parents did not end up moving in to Woodbridge Place Senior Living, but a deposit was made which has yet to be refunded. Very difficult to communicate directly with management.

Food is the major issue. Soups are routinely too salty but usually hot. Food served sometimes cold or just warm enough to eat, etc. Unfortunately there are not a lot of options in this area for independent living. This facility and its potential sells its self and past history of apparently the good old days. Residents that have been here a long time feely tell how it used to be. Sales tours are very impressive and if you can afford it and can tolerate the food inconsistencies, you can live very comfortably here. But all that glitters is not gold. Another plus for here is you can move to assisted living and also memory care with out having to relocate to another facility.

It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.

Communication from head of nursing to the aides is lacking, getting medication's changed takes forever

The community felt dated and not as clean as the family had hoped for.

They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.

The experience was not as great as we had hoped. The staff in charge of my loved ones care were uncaring and spent most of their shift hiding to avoid work and on their cell phone. My loved one had multiple injuries that could have been avoided if they were paying attention. The food was the same for everyone and lacked variety and appeal to those who need to keep their weight consistent. Rated a 3 because this may work for those early in the disease and can do for themselves. The administration tried but didn't seem educated and/or qualified to handle the task at hand.

This was not the right choice for our loved one. The community was undergoing some renovations when we toured. The memory care floor was up to the family's standard.

Our family had an in person tour and it was less desirable then what we were looking for, it overall was just not the best tour experience.

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

In the beginning everything was very good, but lately it has deteriorated. We've had a difficult time getting her medications on time. She has to go down and ask for them. Her 8:30am medications are being given to her around 11:30am-12pm. She also has long term insurance and they aren't getting the paperwork completed. The first month she was there they filled it out properly and we received a reimbursement. Since then, it hasn't happened. The food services people are very very friendly and so are the residents, but the staff not so much. If you're considering it because either you or your loved one needs medical attention, I would say go some place else.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.

We toured with Somerby of Mount Pleasant. The facility was older and the staff and residents did not look particularly happy.

If you need help, just ask for it, and make sure you follow up. There has been more follow-up than I anticipated, but they are accountable and things have been getting better. My loved one's care is a work in progress, but they've been working with us, and it's getting better. If your person is higher functioning and on board with the move, it's a very good place. Your loved one will get out of the situation what they put into it. My loved one was resistant to going, and sometimes she won't push her button when she needs help, or she refuses services like showering. So there were a lot of things we've had to follow up on, partly because of her resistance, partly due to their use of agency staff to supplement their regular staff. There is some communication breakdown between nursing and the aides. However, every time we've brought any concerns to them, they were very approachable and took the initiative that they could do some things better. The new head of nursing is very approachable and texts back and forth with me. The director is upfront, takes responsibility, and is putting the plans we talked about into action. Everyone has been very friendly with me and helpful. They greet me and say hi, and ask how my loved one is doing. They know her personally. The food looks good, and I don't hear her complain. They do have activities and have been working on getting her to participate. The facility itself is beautiful. It's a good place overall and just needs improvement in internal communication/coordination regarding care needs.

They gave a very good front and had a lot of potential. They just didn't have enough staff for the amount of people that they had. The room was not kept up clean and always filthy. When she would eat I noticed that she would food leftover on her face from the next day. The beds were changed over wet pads, they didn't change the pads just put sheets over the wet bedding. Just did not fulfill to what was promised.

They are having quite a bit of changeover especially with management. They are in the middle of a corporate changeover. Several of the staff when we signed up are no longer there. They are now on their third director in the short time. The executive director is also no longer there. Things have improved though in other aspects, the physical therapy, the dental services that come are great. The saloon is also wonderful. For memory care, we enjoyed having the Memory care director there. The communication was lost in this changeover. The overall staff though is great, wonderful with communication. The actual caregivers are absolutely wonderful.

It seemed like a possibilty but did not meet our needs.