Bridge Senior Living

The facility is new, spacious, visually appealing & spacious. Staff & residents are welcoming and friendly. Food is so-so.

This review is about the Estate at Franklin. The facility is nice. Be careful during the sales process because they will tell you things that are not exactly honest to get you to sign the papers. The activities are nice, the residents seem to love the activities director, and they also take nice trips to Walmart and other places which does make the residents happy. The menu and food is not very good, all residents complain about the food, the Estate at Franklin needs to get much better at that. The staff seems very disorganized and overwhelmed and cannot keep up, many commitments are not kept, communication is lacking after the sales process, and I think management needs to fix that asap. Many residents are considering going elsewhere. Overall I do like the Estate at Franklin, but may move to another one soon if they do not get better at the items listed above. Really do like the facility and hope they can straighten things out. Obviously this is anonymous.

Somethings are good and some aren't so good. There were some things they were going to get done, that haven't yet. I don't have any concerns about how clean it's kept. The first week we had an issue with one of the care managers, everyone else has been very nice. The common area could use a little more light, and perhaps some matching couches. They were very good about staying on top of the medication and they are good with communication. We liked the location. There have been some little things that took a while to get set up. The director of the dementia unit is lovely, and the other people are nice.

We had a bit of a rocky start here, but now that my loved one is settling in and I am getting used to how they operate I think things are going to go very well. The facility itself is beautiful, and the aide staff take wonderful day-to-day care of Mom. She says she really likes the food here, as well! They have a lot of different types of visiting doctors, which is very convenient. However, I do feel a little out of the loop when it comes to their in-house doctors. When we started using them they prescribed a medication, and I didn't even know she was taking it until much later, I would have liked to have been told. When we first moved her in there was a mix-up with her medication as well, so that is something to double-check if you decide on this place for your loved one. But overall it seems very nice, and I think Mom will do well here!

My Mother has been there a little over a month. So far we have no complaints. It is a very attractive facility. They do their best to make it warm and inviting. The staff from the directors to the care aides are very friendly and competent. They keep the building clean, odor free, and do their best to address any complaints about temperature, etc.

Maybe have more activities and encourage residents to participate. Also, make the transportation shuttle more accessible.

Friendly, helpful staff. Wish they had more activities to ease boredom and help engage people. To much garlic in almost all food. The rest of my review would just be repetition of the above. But you must have two hundred characters.

This place was ok but I think we're gonna be looking elsewhere next year they raised his rent almost [removed]$ in 23 months he pays [removed]$ a month now.

The management at Grande at Laumeier Park needs serious leadership in communication and worker skills.

[name removed], the activity Directors are absolutely incredible! They are so kind and engaging and creative with all of the activities

There's been a turnover of all dept directors since I have been here - the executive director changed twice. Care workers are always coming and going. I would recommend them. They seem to be working on their problem areas and take feedback from residents at a monthly meeting. I've had my mother and husband at other facilities that are now not in business anymore so I have some comparisons to ones I wouldn't recommend.

The Grande at Laumieier Park seems quite affordable but I think it is often understaffed. I think they would do well to charge a little more and hire more staff.

Just feel like management does not communicate well with staff and residents POA. Still trying to get forms submitted to Long term Care Insurance Provider. They indicate they have requested four times. Lots of turnover.

Don't move a loved one into a memory care unit. They don't assist them with daily living tasks like they should. They don't know how to talk with a person with dementia to encourage them to allow them to help. They don't have enough workers and there is constant turnover

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

Staff seems overwhelmed at times and needs prompting at times to attend to ADLs. The quality of meals has been lacking.

I would recommend the facility, but they need a better/more informed maintenance staff. In laws at first said food was good, but most of the meat was "greasy". Mostly the problems are with corporate and office staff. Staff is usually out of the office and corporate takes too long to respond to any questions, whether asked by residents or their own employees. Billing is a mess and no one can explain it.

The admin staff are nice and helpful. There are two or three of the MAs or Med Techs that I would consider very good, but the staff changed all the time and there is no consistency on the memory floor.

My loved one was a resident at The Enclave of Springboro. They were very short staffed in the Memory Care unit. It was suppose to be every 3 hours check and change. We were there all day and no one would come in. Most patients in the Memory Care unit were full care patients.

Overall the community is very nice. Unfortunately there have been issues with medication administration. They also no longer provide transportation to anywhere for household supplies or offsite outings. This was not what we were told when choosing the place. We chose this community because of location and views. We were also told that laundry, cleaning services, and transportation was provided but this is not totally true.