Bridge Senior Living

My mother was only there for 8 days before she passed so I have limited knowledge. The administrative staff seemed disorganized and there was a gap in communication between the sales manager and the business manager. I agreed to something's with sales, but when the bill came, I had to personally walk through it with business. These were people on site, by the way. They also didn't nickel and dime you regarding service. You paid for the room and level of care which included med management. Much better than other facilities I visited.

I didn't have any specific complaints about the facility itself, but dad's room, particularly the laundry felt was typically a mess whenever we visited. The staff we interfaced with were very friendly. Dad was sent to the hospital on their doctor's recommendation - I understand that dad was a handful but the reasons they gave for not being able to take him back were suspicious, such as requiring an RN to service a catheter, which they didn't have? There was some turnover in admin staff during his stay but often times it would take a while for them to get back to us. I found out later this was because the admin staff had to occasionally work the floor due to staffing shortages. This on top of suspicions that admin staff pushed hard to not let him come back after his hospital visit. Meals/ Food - plenty of options but some were definitely better than others. Their staffing issues were clearly limiting how much care they could provide

Maybe have more activities and encourage residents to participate. Also, make the transportation shuttle more accessible.

Friendly, helpful staff. Wish they had more activities to ease boredom and help engage people. To much garlic in almost all food. The rest of my review would just be repetition of the above. But you must have two hundred characters.

This place was ok but I think we're gonna be looking elsewhere next year they raised his rent almost [removed]$ in 23 months he pays [removed]$ a month now.

The management at Grande at Laumeier Park needs serious leadership in communication and worker skills.

[name removed], the activity Directors are absolutely incredible! They are so kind and engaging and creative with all of the activities

There's been a turnover of all dept directors since I have been here - the executive director changed twice. Care workers are always coming and going. I would recommend them. They seem to be working on their problem areas and take feedback from residents at a monthly meeting. I've had my mother and husband at other facilities that are now not in business anymore so I have some comparisons to ones I wouldn't recommend.

The Grande at Laumieier Park seems quite affordable but I think it is often understaffed. I think they would do well to charge a little more and hire more staff.

Just feel like management does not communicate well with staff and residents POA. Still trying to get forms submitted to Long term Care Insurance Provider. They indicate they have requested four times. Lots of turnover.

The Blake is 85% Assisted Living and Memory Care. Activities are geared largely to those groups, not to the few residents in Independent Living. Bingo, coloring books, and Go Fish have not come close to satisfying our hunger for intellectual stimulation. We are entitled to one meal a day and the cuisine is a step down from a high school cafeteria. Moreover, the management is remote, detached, unresponsive, noncommunicative, and are literally locked in their offices with little interaction with or interest in the residents. For $7,100 a month, it seems like a disgraceful waste of money. In fact comparing our monthly fee to our services would probably could qualify as elder exploitation.

Don't move a loved one into a memory care unit. They don't assist them with daily living tasks like they should. They don't know how to talk with a person with dementia to encourage them to allow them to help. They don't have enough workers and there is constant turnover

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

I would recommend the facility, but they need a better/more informed maintenance staff. In laws at first said food was good, but most of the meat was "greasy". Mostly the problems are with corporate and office staff. Staff is usually out of the office and corporate takes too long to respond to any questions, whether asked by residents or their own employees. Billing is a mess and no one can explain it.

The admin staff are nice and helpful. There are two or three of the MAs or Med Techs that I would consider very good, but the staff changed all the time and there is no consistency on the memory floor.

My loved one was a resident at The Enclave of Springboro. They were very short staffed in the Memory Care unit. It was suppose to be every 3 hours check and change. We were there all day and no one would come in. Most patients in the Memory Care unit were full care patients.

Overall the community is very nice. Unfortunately there have been issues with medication administration. They also no longer provide transportation to anywhere for household supplies or offsite outings. This was not what we were told when choosing the place. We chose this community because of location and views. We were also told that laundry, cleaning services, and transportation was provided but this is not totally true.

The industry is struggling as a whole I know but the amount of turnover of staff both administratively and in hands on care has been troubling. Many promises/things pointed to as a selling point when interviewing before chose have been unfulfilled. Started off well but quickly derailed and continues to decline with more staff exits, more perks unavailable, and communication about it all being after the fact or right as happening

They are not very responsive to questions or concerns we bring to their attention. This can be very frustrating at times. If they could just respond back in a timely manner the ratings would be more of a 4-5.

My dad fell more than I was told and got in a fight that sent him to the hospital and ended up being the fall that killed him. We dealt with a horrible transfer of ownership before it became the Sheridan. Staff turnover was high, not really sure how my dad was doing health wise. Never met the on staff physician and the list goes on. Just seemed like nobody was willing to help or do anything due to people taking everything to court. It is hard for me to say some of this because there are some amazing people that work there and it just seemed the turnover created many issues.