Bridge Senior Living

Friendly, helpful staff. Wish they had more activities to ease boredom and help engage people. To much garlic in almost all food. The rest of my review would just be repetition of the above. But you must have two hundred characters.

This place was ok but I think we're gonna be looking elsewhere next year they raised his rent almost [removed]$ in 23 months he pays [removed]$ a month now.

The management at Grande at Laumeier Park needs serious leadership in communication and worker skills.

[name removed], the activity Directors are absolutely incredible! They are so kind and engaging and creative with all of the activities

There's been a turnover of all dept directors since I have been here - the executive director changed twice. Care workers are always coming and going. I would recommend them. They seem to be working on their problem areas and take feedback from residents at a monthly meeting. I've had my mother and husband at other facilities that are now not in business anymore so I have some comparisons to ones I wouldn't recommend.

The Grande at Laumieier Park seems quite affordable but I think it is often understaffed. I think they would do well to charge a little more and hire more staff.

Just feel like management does not communicate well with staff and residents POA. Still trying to get forms submitted to Long term Care Insurance Provider. They indicate they have requested four times. Lots of turnover.

Don't move a loved one into a memory care unit. They don't assist them with daily living tasks like they should. They don't know how to talk with a person with dementia to encourage them to allow them to help. They don't have enough workers and there is constant turnover

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

I would recommend the facility, but they need a better/more informed maintenance staff. In laws at first said food was good, but most of the meat was "greasy". Mostly the problems are with corporate and office staff. Staff is usually out of the office and corporate takes too long to respond to any questions, whether asked by residents or their own employees. Billing is a mess and no one can explain it.

The admin staff are nice and helpful. There are two or three of the MAs or Med Techs that I would consider very good, but the staff changed all the time and there is no consistency on the memory floor.

My loved one was a resident at The Enclave of Springboro. They were very short staffed in the Memory Care unit. It was suppose to be every 3 hours check and change. We were there all day and no one would come in. Most patients in the Memory Care unit were full care patients.

Overall the community is very nice. Unfortunately there have been issues with medication administration. They also no longer provide transportation to anywhere for household supplies or offsite outings. This was not what we were told when choosing the place. We chose this community because of location and views. We were also told that laundry, cleaning services, and transportation was provided but this is not totally true.

The industry is struggling as a whole I know but the amount of turnover of staff both administratively and in hands on care has been troubling. Many promises/things pointed to as a selling point when interviewing before chose have been unfulfilled. Started off well but quickly derailed and continues to decline with more staff exits, more perks unavailable, and communication about it all being after the fact or right as happening

They are not very responsive to questions or concerns we bring to their attention. This can be very frustrating at times. If they could just respond back in a timely manner the ratings would be more of a 4-5.

My dad fell more than I was told and got in a fight that sent him to the hospital and ended up being the fall that killed him. We dealt with a horrible transfer of ownership before it became the Sheridan. Staff turnover was high, not really sure how my dad was doing health wise. Never met the on staff physician and the list goes on. Just seemed like nobody was willing to help or do anything due to people taking everything to court. It is hard for me to say some of this because there are some amazing people that work there and it just seemed the turnover created many issues.

We picked this community, because we were looking for a place for both my loved ones, and they had rooms available. It's a nice place, and good environment. Overall, I would recommend to other famileis.

When my loved one moved into The Grande at Chesterfield, it was locally owned. The food was good, the activities were varied and the staff was pretty stable and responsive. Since then, the facility has been sold twice and I believe it is now owned by an investment group. My loved one is now very unhappy here, but doesn't want to move at this time. My loved one's biggest complaint is the food and there have been numerous turnovers with the primary cooks. A more nutritious menu is an improvement that definitely needs to be made. At this time, I would not recommend this facility to others.

Visit your loved one as often as possible, at different times and on different days. The caregiver team, housekeepers and dining room servers are all understaffed. There is frequent turnover on the management team and the nurse's aides complain a lot, but they work hard.

We are struggling with some of the hygiene issues, and that they rotate staff such that it's a mixture of caregivers. They're extremely nice, but we feel like they don't hear us and what is needed for my mom. Doesn't always get her medication, teeth not brushed regularly, infrequent showers so her scalp is getting bad, etc. Nice place overall, and I'm sure part is staffing issues, but a little frustrated at this point. (Very hard on my dad.)