Bloom Senior Living

We toured this community for care. The room was nice, but it seemed as little congested for care. The staff was nice and friendly and they were able to answer the questions we had. We liked the activities that would be offered. We would suggest that families tour this community for the care of a loved one.

I'am satisfied with my mothers move to this community. So far everything is working out pretty well, and she is doing good. They have a good staff, and they have been attentive, and helpful. They have activities available for the residents when they are ready to participate. With my mother being the picker eater she is, surprisingly she is satisfied with the meals. I like the fact it is a nice, small community. It isn't so overwhelming to my mother. This is a community I would recommend, it is working out well for us.

I love the staff that work at this community, they all have been wonderful to my mother and treat her just like family. She has been enjoying an occasional game of bingo as well as many outings with the other residents including the movies. The kitchen could use some overall help thought. They are very short staffed it always seems like they are running behind due to the amount of people working. They could also have more variation in the meals they prepare.

Mom seems to be getting along with everyone at this community. I think the staff is great, however I do not think there is enough staff for the amount of residents. They are handling her medication. The maintenance staff are helpful. They offer daily activities and the staff are working on encouraging the residents to participate. Mom likes some of the food. The community seems to be clean and I would recommend it.

The tour seemed a bit rushed. The efficiency apartments was very small and would not be suitable for my Mother-In-Law. The common areas were very nice and the atmosphere and surroundings seemed very pleasant.

I was very impressed with my tour of this community. The community looked nice. From what I saw everything appeared to be well maintained. My tour went very well. The staff was kind and friendly. The room they showed me was nice, but a bit small. This was one of my top picks, and it was a nice experience. This is a nice community.

When my mom first moved there, it was amazing. Every single person came to introduce themselves. They went out of their way to get her included int he activities and feeling included and at home, meeting people and having all her needs met. Overall it has just been a very positive experience. Mom calls it her home, to the extent that she was even willing to sell her house because Sunrise of Rocky River is her home now.

Took my mother to personally visit Sunset. I loved the sense of community, she did not.

I thought the staff were very friendly and did an excellent job with giving my dad and I a tour of their community. The community was very pleasant but they did not allow pets and they did not accept Medicaid should my father run out of money while he was there and I was looking for a community that would so that I would not have to move him once he was settled in.

Beautifully clean and well-maintained community that we helped chose for my parents. Well balanced meals. They provide snacks and drinks for the residents between meals. They have plenty of activities available for the residents to participate. My parents were able to decorate their room the way they wanted to. The staff is very friendly and there seems to be good communication between staff and residents. I feel they are in a very safe environment.

Everything at this facility was just fine. The grounds are clean and the staff and residents seemed friendly. The price was not quite within our set budget, but I still would have been happy to place my friend here.

The tour guide let me know that on the weekends there is no available staff. I really liked that they were honest about this but, unfortunately this didn't really make me feel comfortable. Knowing that my mother would not have someone on the weekend to communicate with me if anything happened was not acceptable. It was an up-kept place but, they didn't really offer many activities.

We like the small community feel of it and the floor plan. However, their cleaning crew definitely needs to step it up.

Very understaffed. Most agency workers. They were not prepared for my mother's arrival with a fall pendant, etc. Because of this she fell her 2nd night and was on the floor for 4 hours before they found her. High turnover. The Director of nursing and director have quit. It's run poorly. Their therapy department they contract with was the best part about the place.

Make safety first. Always have the call need near the patient. If a patient has a need address it but look around and see if you there is something else the patient needs. Only leave for an emergency in another patient room. Understaffed. Like every other place, but a call light shouldn't go unchecked for an hour. Also they need to be sure and leave a way for the residents to contact staff. The staff is caring, competent, and takes their jobs seriously. They treat their patients like they were caring for their own family.

I'd say it was a horrific experience. I have a lot to say, and I would not recommend this place to others.

I'd say the care he received was adequate.

It was a clean facility. It was good in the beginning but things changed towards the end. It was more expensive. We picked because it was close to my job. I'm giving these numbers because it was the first place, it was a very tough decion putting my loved one here, and I don't feel like they were as compassionate with how I felt. I did not feel comfortable with my loved one being here.

I haven't given them high marks in some of the categories, but I also acknowledge that my family members and I may need to adjust our expectations when it comes to long-term care. Like any facility, some of the caregivers do a good job. That said, my biggest "complaint" is that they have not done a good job of communicating with us. I tried to contact the director of nursing several times to schedule an initial care- plan meeting. She didn't return our calls or get back with us when she said she would. By the time we met, our loved one had been at Kesslerwood for a while! I consider that unacceptable. When we finally met and went over our loved one's care plan, she was prepared and did a good job. I'd also say the staff hasn't done the best job communicating with us about our loved one's medications. Times when our loved one has fallen or had other issues, they've been prompt in making us aware of the situation. But when it's involved changing/increasing our loved one's medications, they haven't kept us well informed.

The response time from staff is very slow- even when I visit, I have to track them down. They were neglectful with the medication administration. They were not forthcoming about injuries received from an aide. Thankfully the hospice nurse was very informing, otherwise we wouldn't know anything.