Bles Healthcare

Drop in unannounced. The place was cleaned on the day of my visit, when they took me up for the tour they staged activities. Once mom was moved in activities were not happening, the place and the residents were NOT clean. Meals were inconsistent. Some day they had prepared meals other days quick items out of the can like spaghetti O's. In addition to what I listed, the facility was specifically the resident dining area was not clean. The chairs, which were frequently urinated on were not wiped down after a resident had an accident. The tables in the dining area were never wiped down before or after meals. One month into my mother moving in she was not put on the schedule for baths. No one could confirm if she had received a bath so I bathed her.

A few of the staff are helpful. But most don't seem to care. Activities are not engaging. Food is mediocre at best, usually cold. They do not always have an alternate. Usually it is something different than their posted menu.

Springfield misled us. Quoted a price, then changed after first month was paid. Not cleaned properly. Dining room floor was sticky. Never received the alert system. Menu didn't match what was posted. The majority of the workers were very nice. Management was not receptive to issues that needed addressing. Security was not good, people could come and go at all hours. No one at front desk at night.

My mom was very sick upon arrival and got much worse. She ended up leaving in distress because her oxygen level was very low, and she was in a-fib. Holland Village refused to refund the extremely large deposit despite only being there four days. She paid over [fee removed]. I personally believe they misled me right from the beginning on being able to care for my Mom. The only person I commend us the nurse who called the ER.

My mother was there because her state appointed Power of Attorney placed her there. I did not know how bad it was. My mother does not eat chicken or turkey, never has, and those were the main meals 95% of the time. The housekeeping was barely being done, except for the emptying trash. My mother was incontinent (advanced dementia) and her room continuously smelled like urine...sometimes you could smell it in the hallway to her room. She had an accident (bowel movement) and the stain was there until we moved her out. They were very understaffed and my mother was lucky to have a shower a week. I would not wish MM on an enemy.

My father had been in the hospital for the previous nine days and needed some extra care the family thought better given by "professionals." Boy, were we ever wrong! We paid the requisite $2,100 up front and after the first two days it was obvious this wasn't a place that was taking care of anyone. Creekside employs a skeleton staff one RN (daytime only) for 19 patients plus a one or two other aid workers who are each acerbic in their own way and behave largely indifferent to all patients' needs. [name removed], the director, was wonderful at providing promises about how my father would best be served by Creekside's staff and services, but grossly incapable of delivering on any of her promises--he hated it and wanted us to get him out. Ultimately, this place is treats it's residents with an indifference that become quite obvious once you witness your loved one spend a day or two with Creekside's indifferent "care givers" who'd rather be out on the parking lot smoking. Pass!

I'll keep this review simple, in the middle of the night my mother waited so long for help after ringing the bell for assistance that her ONLY alternative was to dial 9-1-1 from her cell phone. Before doing so, she waited 20-30 minutes while short of breath and only did so as a last resort. An ambulance responded quicker than a nurse did, in the middle of the night. Understaffed is NO EXCUSE. This happened on the morning of [date removed]. Years ago, this place was great. Evidently there are new owners. My grandparents were here so the older reviews are accurate. That's why we tried The Manatawny Manor, it was so great years ago. Wow it went downhill fast.

We used this community and it did not work out, he was there for an hour. They couldn't handle him. They went out and assessed him, accepted him, and then he acted up and they sent him back to the geriatric ward.

I found the service useless and a waste of my time.

I would take my mom out of here in a heartbeat. They constantly mishandle her and they have sent her to doctors appointments dressed improperly so she was turned away. The food is a joke especially when they give her chicken five times in a row. Now she won't eat and my father has to run around and get her food everyday. Physical therapy was too rough and would y work with her. Definitely a NOPE!

I arrived at 1:15 PM for a 1:30 tour. I waited an hour and left.