Bles Healthcare

We were very happy with our experience at Manatawny. [name removed] was very helpful and worked with us to be able to place [name removed] even though he was in the edge of not being able to be placed. We were so thankful as we could tell it would be a much better fit for him, as he was not getting proper care at the previous center. She listened and arranged a FaceTime video so that we could evaluate his state before he was placed and instantly they could see that the previous center was not being honest and caring. [name removed] was happy to have us text for any questions or concerns and was always quick to respond. When he was placed, they worked with us to setup and handle his hospice, which was also very helpful.

Understaffed. New management changeover and not notified. When calling "cell" number listed in voicemail, it is directed to a different person entirely. Cleanliness has recently been an issue.

What we like the most about the community is the food, and the rooms are a nice size, activities all day even though some residents in horizon can't really participate due to advanced dementia.

There needs to be better communication between the food service staff and the nurses about residents' dietary needs because it's not realistic for dietary to rely on the residents (who are aging, and may have memory issues) informing them of what the can and cannot eat.

Had to move my mother from a private pay facility to a private pay/ Medicaid facility as her finances are dwindling and she will be able to transition to skilled nursing/medicaid when the time comes. Previous home will not accept Medicaid patients. Happy with Manatawny Manor so far.

I like that the community is small and not intimidating to my mom. I wish they did more stimulating activities. I would recommend this community to other families based on the experience we have had.

The price was great and overall it was a decent place. The rooms were bright and a good size. Some of the staff were so wonderful. My mom complained about the food. The facility was clean but older. It was perfect for our needs and was the right price for my mom. We were happy with the care she received there. There was some lack of communication that I think could be an area to improve upon but overall it was a positive experience. It was a nice place that worked for my mom. She was able to live independently with things like preparing food and doing laundry and cleaning taken off her plate. The staff was friendly and caring and did their best to make it a comfortable place for my mom. When she got sicker and she needed more help, they were able to assist her while still allowing her independence and dignity.

Staff ( what few he still employs) does the best they can do. It's a management issue

My mother has resided in the Assisted Living community at Holland Village since about [date removed] My overall experience with the Personal care Unit has been quite positive. I realize there are many challenges in staffing a Retirement Community to care for its elderly residents in this day and age but overall I think Holland Village steps up to provide commendable services in most all areas. If I were to mention my concerns it would be to make visitors feel a bit more welcomed upon entering the Personal Care Lobby. This is not always the case. And from the perspective of a family member with a parent living in Personal Care it would be helpful to have some sort of personnel guide available so I know which staff member to contact when questions come up about my mothers heath and overall well being. Thank you...Robert Holland

This was a nice community with helpful staff. The independent living was to far removed from the main buildings for my loved one.

Nice Community, and my tour of it went well.

Unfortunately my loved one was only here a short time, but overall I thought they did an excellent job at Springfield Residences. The care staff were all very friendly and compassionate, and the facility and rooms were beautiful. I very much encourage those looking into senior living in the area to check out Springfield Residences.

Very pleased.

They need more people to help. And the staff, whether full time or agency, need to stay off their phones, pay attention to the residents. Staffing is the key to continued improvement. I've seen many residents slouched in chairs, clothes dirty most likely from spills or drooling. These people are at the last stages of their lives. Give them dignity & grace. Pay attention, talk to them when you think they don't hear you. What i like most...when I communicate w administration about any issues...sheets need to be changed, showers on schedule, sr administration listens & follows up w staff & keeps me informed.

If you are desperate for a spot for your family member and they are on a budget this is a nice place. Older and doesn't have all the bells and whistles but for what it is its nice. Staff are always nice when I'm there visiting.

Some things good. Some things need to improve. [removed name] & I've been here 5 months now. Monthly calendar posted with something for everyone. Good activities. Wonderful artwork by the residents. I would suggest more diverse work staff. Needs increase in staff. Food is good. We have a new resident council rep for the 2 monthly meetings. 1 for Food & dining room. The other all inclusive. The heat needs to be fixed for good. I approach this matter somewhat differently as I am a 24/7 live in companion in my 50s. Most other residents are generation older than I. $ more affordable than a place like Sunrise from which [removed name] & I moved in July. We were given notice recently of a $ increase beginning in Jan. due to rise in utility costs, etc. Plenty of notice but we'll be paying for heat we've yet to get. Staff are generally polite and capable. However some of them sometimes need to be mindful of their words and tone of voice to the residents. I am sensitive to this as I lived in a 3 generation home for 10 years with my pat. grandmother. I am first gen through my father & grandmother.

Very large facility with many amenities not of use for my mom. Also high facility maintenance results in a higher price.

The experience my dad had while staying there wasn't too good at times. They are very disorganized and have miscommunication and seem to only be about getting payment. There were a lot of issues with the food and medication etc. my dad was only there for a year and I removed him from there.

The facility is clean and room is nice. Areas to improve: Communication Name badges, at least first name and title Food is awful, order ahead of time so you can get a meal your loved one can eat.