Bles Healthcare

I wouldn't recommend the community to others for their loved ones. This isn't a friendly place, as residents stay in their own rooms. There isn't a lot of socialization between residents. The food is low average, and there is a weekly menu available. The grounds are beautiful and the apartment is lovely.

Make sure you check in on a consistent basis, because even the people who handle the money had things incorrect. They never contacted me when my loved one stopped paying her rent, so they sent me a huge bill after she passed. If they had contacted me, I could have intervened and made sure they got their money. Unfortunately over the last 4 yrs, they've gone downhill. They've changed directors every single year. There are more young people on staff, and with young people come young people problems, for instance you say hello and they just look at you. However, most of the staff are very courteous and friendly. For the most part they were gracious and nice. I wish they had communicated better though. They did not let me know there was Covid in the building, and the first I heard was when they told me my loved one was having breathing problems and needed to go to the hospital. The food was excellent. It was flavorful and didn't taste like diabetic food all the time. They served it with linen cloths on the table, and you could order off the menu. All in all it was a pleasant experience. They dealt with my loved one's memory issues very well. She was a force to be reckoned with, and they just rolled with it. They made sure she was moved to a secure part of the building when she figured out the codes to the elevator. They couldn't have handled that part of her care any better.

We chose this facility because of the location, the cost, as well as during the tour it seemed nice. He was in a semi room, and they were a good size. The food here was pretty good, he never complained. I would want people to know that they offer a nice area outside for the residents, but they never have the door open as they want someone out there with them to supervise. So the residents rarely get to sit outside unless you have a visitor. My brother was on the younger side, so they did not have a lot of activities for the younger crowd.

My dad wasn’t here for very long but in the short time that he was there, there were a few issues I had run across. The staff always seemed to be short and they never seemed to have enough help. They were able to answer most questions, but if there was anything that I needed done that had to do with a doctor, they would become almost unresponsive. It took me over 2 weeks to get answers that I needed and that only happened AFTER I talked with the executive director. My dad had Alzheimer’s and the food they would feed him felt inappropriate; they would give him things like peanut butter and jelly sandwiches and they always told me he would only eat half or a quarter of his meal. But anytime I went, he would eat everything and it felt like that was the only time he’d actually get a meal. The cleanliness of the facility was satisfactory. They have things like bingo, entertainers, and movie nights to keep everyone active and all of the other residents seemed to be pretty friendly. The only reason we wound up choosing Manatawny Manor was because it was within driving distance of my mom. I don’t think this was worth the money that it costs. My dad needed more one on one care and attention and it felt like they weren’t willing to do that. My mom is going to need a home eventually and I won’t be bringing her here.

We toured this community for my mother, and her needs. Our tour went well, but this wasn't the community for us. However everyone was kind to my family, and I. The experience went well overall.

The staff seem nice at this community. My only issue is that dad has not seen the doctor since he moved in. The community is clean and he seems to like the food. The rooms are a good size and nice. I did talk to some of the residents before dad moved in and they said they liked it here.

Overall the general care is okay. Sometimes there are not enough staff to get medication or anything we need. It takes awhile for someone to get to my mom. It would be nice to not wait long. The meals are not gourmet but it is pretty good. It took a while for them to communicate to the staff to have her meals cut up.

We toured this community while looking into care options for a loved one. I wasn't a fan of Manatawny Manor. It just felt very clinical, not warm or welcoming. It had the feel of a nursing home rather than an assisted living community. It just wasn't somewhere I thought my loved one would be comfortable living.

Nice enough facility, only saw the first floor but it seems well cared for, floors were recently redone. Lots of activities, nice daily events with transportation available for offsite visits. I had a quick visit and was invited to come back with family member. Seem very accommodating.

Springfield Residences is a nice enough place, overall, but I do think there are a few areas they could work on to really improve the experience. The facility itself is clean and well kept, and the staff are friendly. One of my biggest issues is with the meal service. The food is not the best, and they often list things on the menu that are not actually available. The dining staff also seems a bit shorthanded, it can take a long time to be served. They are also a bit slow when it comes to respond to maintenance issues, sometimes you have to stay on top of them to get things fixed.

Sometimes the staff has attitudes, and does not seem to be compassionate with the residents. They are not helpful with, resolving issues with care concerns. They are not delivering the services, that they promised. They don't seem to check on myloved one as often. It has been a very dissapointing experience. There is not too many options with the food. The food is terrible, always bland, which is simiiar to institutional food. It is canned food, and they don't seem to care about my loved ones food preferences. On a positive note, my loved ones room is clean, and they are always well groomed.

The place is generally a depressing place. They do not clean well. They are not clear about what kind of conditions. My parents are gonna be in. There's a lack of communication between staff overall subpar and I am unhappy with my choice.

There wasn't very many things nice about the place only the price. It was dirty, the food was absolutely horrible. [name removed] was there from the beginning of November to the end of June. I don't know if they ever cleaned his room. Many many of the rooms don't have heat or air conditioning. It was just a horrible experience. The staff was very nice, but they can only do so much

My family member was recently at this facility for rehabilitation to help her return home. The facility was over all nice, most of the employees seem to be very helpful, the food was good with plenty of choices to pick from if your family member preferred something other than what was on the menu, there was plenty of activities to engage in and they provided church services every Sunday. The reason I will not and do not recommend placing your family member in this facility is the experience we had with a nurse that was very rude during my family members stay. Not sure 100% what her name is but she is an older woman with brown hair to her shoulders is the best description I can give. Beware of her if you are planning on placing your family member in this Assisted Living.

The price is what drives you to this facility. You also get a pretty good sales talk from the marketing director. The facility director is good and caring as is the wellness staff and some of the attendants. Unfortunately, some of the attendants are just warm bodies taking up space, especially on the 3rd floor. The facility is severely understaffed which may account for the disengaged staffers you will encounter. I blame the owners more so than they staff. It wouldn't take much to make sure the residents rooms are clean and don't smell. I routinely clean my father's room. I did it when he was in independent living and I almost need to bring my own cleaning supplies now that he is in memory care. Maintenance is a joke. There is an elevator that has been out of order for at least a month!! One New Years Eve, the power went out....only there, nowhere else in the neighborhood. They had to bring in generators and they called some family members to come get a few residents.

Upon entering the facility, [name removed] (my sister and new resident) was put in a unit with no heat. When we visited the unit, there was heat. However, the heat was not working when she moved in. Management knew there was no heat but said nothing. Since then we've experienced no land-line phone in the unit (still no phone). A missing window screen. Most repairs are minor. But these type repairs make a person's residence difficult. It seems Management is trying to upgrade the building, however the, "turn-around-time is too long. No one keeps residents (or their family) up to date on repairs. The staff is extremely helpful. Everyone seems to go out of their way to help residents and their loved-ones. Addressing issues in a faster pace would DEFINITELY satisfy all involved. Obviously repairs will be needed in such a facility. The way it's dealt with will determine how an individual feels about the facility.

My mom fell several times in the rehab area and once in Impressions head first out of a wheelchair. The wheelchair we purchased is missing. Some of the workers are kind and compassionate but not all! In my opinion, it would be rated as bare minimum The center is owned by a company overseas and they do not treat the workers well, in fact the workers got a decrease in pay.

People were very nice, but the facility reminded me of a hospital. I know my mom would not be happy here

This review is specific to the third floor. If you are thinking about moving your loved one to the third floor I would suggest you schedule your visit between 4 and 5 and see where the residents are kept - in the hallway, in front of the nurse's station with no engagement at all by the staff. The caregivers on that floor do not care at all. They are rude and rough to the residents and to family members alike. Please ask to see the area to the right of the elevator. That is where your loved one will have daily "activities", eat dinner and live. It will not be on the first floor that you will be shown that presents so well. Communication with the supervisors is frustrating. Texting important matters regarding your loved ones care and medical needs is not professional. If you have private care for your loved one expect that the staff will not treat them with respect or take over when your private caregiver leaves. I was told directly by an aide "I don't know anything about him, he has his own people." It is distressing to leave knowing that they simply do not care and will make sure you know with, quite literally, a wave of a hand in your face,

1 can I rate it at zero, it is the worst place I have ever seen. The place is dirty the food is awful, there's not enough staff and the ones that, on the 3rd floor. Did little or nothing. Mice running around the floor was dirty. My husband was a fall Risk he entered up and temple hospital with the brain bleed. I would not recommend that place for an animal. Our family would not recommend Springfield , senior living through anyone that cared about the loved ones. It needs improvement in every area