Bles Healthcare

Sometimes the staff has attitudes, and does not seem to be compassionate with the residents. They are not helpful with, resolving issues with care concerns. They are not delivering the services, that they promised. They don't seem to check on myloved one as often. It has been a very dissapointing experience. There is not too many options with the food. The food is terrible, always bland, which is simiiar to institutional food. It is canned food, and they don't seem to care about my loved ones food preferences. On a positive note, my loved ones room is clean, and they are always well groomed.

There wasn't very many things nice about the place only the price. It was dirty, the food was absolutely horrible. [name removed] was there from the beginning of November to the end of June. I don't know if they ever cleaned his room. Many many of the rooms don't have heat or air conditioning. It was just a horrible experience. The staff was very nice, but they can only do so much

My family member was recently at this facility for rehabilitation to help her return home. The facility was over all nice, most of the employees seem to be very helpful, the food was good with plenty of choices to pick from if your family member preferred something other than what was on the menu, there was plenty of activities to engage in and they provided church services every Sunday. The reason I will not and do not recommend placing your family member in this facility is the experience we had with a nurse that was very rude during my family members stay. Not sure 100% what her name is but she is an older woman with brown hair to her shoulders is the best description I can give. Beware of her if you are planning on placing your family member in this Assisted Living.

The price is what drives you to this facility. You also get a pretty good sales talk from the marketing director. The facility director is good and caring as is the wellness staff and some of the attendants. Unfortunately, some of the attendants are just warm bodies taking up space, especially on the 3rd floor. The facility is severely understaffed which may account for the disengaged staffers you will encounter. I blame the owners more so than they staff. It wouldn't take much to make sure the residents rooms are clean and don't smell. I routinely clean my father's room. I did it when he was in independent living and I almost need to bring my own cleaning supplies now that he is in memory care. Maintenance is a joke. There is an elevator that has been out of order for at least a month!! One New Years Eve, the power went out....only there, nowhere else in the neighborhood. They had to bring in generators and they called some family members to come get a few residents.

Upon entering the facility, [name removed] (my sister and new resident) was put in a unit with no heat. When we visited the unit, there was heat. However, the heat was not working when she moved in. Management knew there was no heat but said nothing. Since then we've experienced no land-line phone in the unit (still no phone). A missing window screen. Most repairs are minor. But these type repairs make a person's residence difficult. It seems Management is trying to upgrade the building, however the, "turn-around-time is too long. No one keeps residents (or their family) up to date on repairs. The staff is extremely helpful. Everyone seems to go out of their way to help residents and their loved-ones. Addressing issues in a faster pace would DEFINITELY satisfy all involved. Obviously repairs will be needed in such a facility. The way it's dealt with will determine how an individual feels about the facility.

My mom fell several times in the rehab area and once in Impressions head first out of a wheelchair. The wheelchair we purchased is missing. Some of the workers are kind and compassionate but not all! In my opinion, it would be rated as bare minimum The center is owned by a company overseas and they do not treat the workers well, in fact the workers got a decrease in pay.

People were very nice, but the facility reminded me of a hospital. I know my mom would not be happy here

This review is specific to the third floor. If you are thinking about moving your loved one to the third floor I would suggest you schedule your visit between 4 and 5 and see where the residents are kept - in the hallway, in front of the nurse's station with no engagement at all by the staff. The caregivers on that floor do not care at all. They are rude and rough to the residents and to family members alike. Please ask to see the area to the right of the elevator. That is where your loved one will have daily "activities", eat dinner and live. It will not be on the first floor that you will be shown that presents so well. Communication with the supervisors is frustrating. Texting important matters regarding your loved ones care and medical needs is not professional. If you have private care for your loved one expect that the staff will not treat them with respect or take over when your private caregiver leaves. I was told directly by an aide "I don't know anything about him, he has his own people." It is distressing to leave knowing that they simply do not care and will make sure you know with, quite literally, a wave of a hand in your face,

1 can I rate it at zero, it is the worst place I have ever seen. The place is dirty the food is awful, there's not enough staff and the ones that, on the 3rd floor. Did little or nothing. Mice running around the floor was dirty. My husband was a fall Risk he entered up and temple hospital with the brain bleed. I would not recommend that place for an animal. Our family would not recommend Springfield , senior living through anyone that cared about the loved ones. It needs improvement in every area

Drop in unannounced. The place was cleaned on the day of my visit, when they took me up for the tour they staged activities. Once mom was moved in activities were not happening, the place and the residents were NOT clean. Meals were inconsistent. Some day they had prepared meals other days quick items out of the can like spaghetti O's. In addition to what I listed, the facility was specifically the resident dining area was not clean. The chairs, which were frequently urinated on were not wiped down after a resident had an accident. The tables in the dining area were never wiped down before or after meals. One month into my mother moving in she was not put on the schedule for baths. No one could confirm if she had received a bath so I bathed her.

A few of the staff are helpful. But most don't seem to care. Activities are not engaging. Food is mediocre at best, usually cold. They do not always have an alternate. Usually it is something different than their posted menu.

Springfield misled us. Quoted a price, then changed after first month was paid. Not cleaned properly. Dining room floor was sticky. Never received the alert system. Menu didn't match what was posted. The majority of the workers were very nice. Management was not receptive to issues that needed addressing. Security was not good, people could come and go at all hours. No one at front desk at night.

My mom was very sick upon arrival and got much worse. She ended up leaving in distress because her oxygen level was very low, and she was in a-fib. Holland Village refused to refund the extremely large deposit despite only being there four days. She paid over [fee removed]. I personally believe they misled me right from the beginning on being able to care for my Mom. The only person I commend us the nurse who called the ER.

My mother was there because her state appointed Power of Attorney placed her there. I did not know how bad it was. My mother does not eat chicken or turkey, never has, and those were the main meals 95% of the time. The housekeeping was barely being done, except for the emptying trash. My mother was incontinent (advanced dementia) and her room continuously smelled like urine...sometimes you could smell it in the hallway to her room. She had an accident (bowel movement) and the stain was there until we moved her out. They were very understaffed and my mother was lucky to have a shower a week. I would not wish MM on an enemy.

My father had been in the hospital for the previous nine days and needed some extra care the family thought better given by "professionals." Boy, were we ever wrong! We paid the requisite $2,100 up front and after the first two days it was obvious this wasn't a place that was taking care of anyone. Creekside employs a skeleton staff one RN (daytime only) for 19 patients plus a one or two other aid workers who are each acerbic in their own way and behave largely indifferent to all patients' needs. [name removed], the director, was wonderful at providing promises about how my father would best be served by Creekside's staff and services, but grossly incapable of delivering on any of her promises--he hated it and wanted us to get him out. Ultimately, this place is treats it's residents with an indifference that become quite obvious once you witness your loved one spend a day or two with Creekside's indifferent "care givers" who'd rather be out on the parking lot smoking. Pass!

I'll keep this review simple, in the middle of the night my mother waited so long for help after ringing the bell for assistance that her ONLY alternative was to dial 9-1-1 from her cell phone. Before doing so, she waited 20-30 minutes while short of breath and only did so as a last resort. An ambulance responded quicker than a nurse did, in the middle of the night. Understaffed is NO EXCUSE. This happened on the morning of [date removed]. Years ago, this place was great. Evidently there are new owners. My grandparents were here so the older reviews are accurate. That's why we tried The Manatawny Manor, it was so great years ago. Wow it went downhill fast.

We used this community and it did not work out, he was there for an hour. They couldn't handle him. They went out and assessed him, accepted him, and then he acted up and they sent him back to the geriatric ward.

I found the service useless and a waste of my time.

I would take my mom out of here in a heartbeat. They constantly mishandle her and they have sent her to doctors appointments dressed improperly so she was turned away. The food is a joke especially when they give her chicken five times in a row. Now she won't eat and my father has to run around and get her food everyday. Physical therapy was too rough and would y work with her. Definitely a NOPE!

I arrived at 1:15 PM for a 1:30 tour. I waited an hour and left.