Bethesda Senior Living Communities

Nice place

Nice place

Nice place but it looked a littel older than the other places and it did not allow pets.

Great place, a small community and only one meal.

Our family had an in person tour and the community was just to old and gloomy

It is working out for my mom. She does gave to wait at times for assistance. More vegetables and salad is needed in the meals.

Staff is nice, however, they do not have solid communication skills as no one really seems to know what is going on, nor do the "directors" seem to want to take a "hands on" approach when there is an issue, from the Nursing director to the Sales director, to the executive director. They did not seem to know what was stated during the initial tour, what was needed by the residents at check-in, nor did the executive director care much when I did present her with a serious issue that occurred with my father. The nurses seem to be more involved in their personal conversations than paying attention to the residents or their families concerns or concerns.

My mother has been in Bethesda for several years. Staff is friendly and good to her. The downside is the turnover in staffing. The food is marginal at best, especially on the weekends. Activities could be a bit more stimulating. There isn't much flexibility with getting residents on outings. The appearance is good. Always clean and the grounds are nice. It is corporate run and it shows. Lots of cost cutting and fewer opportunities for the residents

The food, responsiveness of support staff, cleaning the rooms, hiring help--vastly understaffed

There were a few great and a couple not at all. With the care services they left to her own devices much of the time. The food was not healthy and there was not much activity at all. It was definitely not worth the "rent." I would Not recommend the gardens for memory care. They do not have enough help and don't have enough training provided for their staff in that area

The staff are friendly, however figuring out how to get a hold of them or get something done is almost impossible. The staff has turned over quite a bit which can be difficult for the elderly to adjust

When we toured the facility we asked if it was a non smoking campus and were told that it was. It’s not and it is causing more health problems for me. Rent was raised 6 weeks after moving in. Due to my limited income it is causing financial strain. I wish they had been truthful and transparent up front. Moving for elderly and ill individuals is extremely difficult. And this is supposed to be a Christian facility? I think not. Most landscaping is done on front of the property. Single level apartments with patios are nice. Kitchen staff and food is great. You get lunch daily.

We left because medications were supposed to be administered by their staff. Timing of medication was irregular. Since some medications had to be taken a prescribed amount of time prior to eating, this also disrupted eating schedules. Laundry , if done at all, wasn't on schedule . Once when my mom fell, no one came when she pressed her buzzer. She was near the door, so she slid over and opened the door. Someone walking down the hall saw her and got help. We only put her in assisted living because her balance and moving around was getting harder. She was totally capable of medicating herself and doing laundry etc at home. When she moved into Bethesda, many of the things that she could do by herself were turned over to other people, so she lost control of many of the things she could do , and the people tasked with doing those things were not reliable. The falling situation was the final straw. Bethesda came highly recommended and the tour we got was great. The quality of the care was not what was advertised.

Other residents there are nice. Caregivers are not. For the most part. I would not choose this place for my mom again.

If your loved one has any behavior issues this is not the place for them. They are definitely way understaffed in my opinion. We explained my parents issues before they took them but they assured us they could handle those issues. 2 months later they told us they could not care for them after all and we had 30 days to find a new place. Most of the staff is really nice but some were unkind and kinda mean to the residents. I am sure the assisted living is nice but the memory care is only for those alzheimers patients that will follow rules....unfortunately my parent was not wanting to be a rule follower.

The facility isn't great at providing what they say they do... they make communication very difficult. The activities team does the best they can at providing activities - and sometimes it's just difficult with what they have to work with in staffing levels and resources. I wouldn't pick this facility if it wasn't for the fact that my loved one needs Medicaid/low income spend down at some point. They promised a 30 day, 90 day reevaluation and health check in with me and my loved one... it never happened. An occasional phone check in with family member would be helpful. Having more front desk support or call-in support after 5pm would be helpful. And new carpet in the halls. The transportation options are so so limited.... at least one outing a week would be nice. Some months it's only been 1 a month. Even a "trip to the bank, or some basic errands" support would be nice. Middle of the night "on-call" button response was a maintenance man, not an actual nurse support. They gave vaccine clinic and vaccinated my loved one without knowing for sure if she had been... I was mad about that. So they don't keep up very well with medical records when someone is more in the independent living side but still struggles. They are very nice to her and would never do her harm, it just it not what we had hoped for. Another positive is someone that did not need to help stepped in to help my loved one use her phone. I would just like to see some incremental improvements.

They were ill prepared for the tour. The community had a new tour guide who didn't know what was going on in the community.

Ok but could use some cleaning. Urine smell in hallways.

The community is constantly making excuses when I have a problem. They keep saying it is because they are new. That should not be an excuse to make mistakes. I feel that the staff does not communicate very well I have to prompt them for any answers. The community has also changed the dining by taking things off the menu and making it smaller so that they can speed up the time for dining. Timing on meals did improve but it is a very limited menu. Matt Director of health services been great with me but the resident says he never has time. The other medical staff is constantly making mistakes, that affect residents health. I would not recommend my friends or family to this community.

We had a very disappointing experience with The Gardens at Barry Road. They were one of the facilities we visited while looking into memory care options for our loved one. When we visited they were very encouraging and said that they were completely willing to see if things would work out for our loved one at their facility. We scheduled an assessment with them, but when the day of the assessment came they called us and told us that they refused to do the assessment since my loved one was beyond the sort of care they could provide. This was a huge letdown for us, we wanted to get assessments at a few different facilities and we were counting on them to be one of them. Based on our experience I would not recommend them, they did not seem professional or reliable.