Benchmark Senior Living

Cost prohibitive

This is not a place for a senior. We had such a bad experience here. The same day we moved my loved one in the same spot and the next day my loved one was still in the same spot and not clean. The community didn't listen to the special dietary restrictions that my loved one needed. The medication wasn't crushed up for my loved one, and when I requested this they proceeded to not crush them improperly.

My loved one's care staff was amazing for them! The community was reasonably priced. When the pandemic hit, the administration did what they had to do, to keep the residents safe. They ended up shutting the community done. I was the only one managing the care for my loved one. They only allowed outside visits. If the weather was too hot, or if it was raining out they would cancel the visits. I asked the community for a back up plan, and they never would give me an answer for this. They only allowed one visit once a week for each resident outside. The administration didn't communicate to staff very well, and there would be problems with the staff and the family. The staff would follow the rules they knew about, and not the new rules from the administration team. I was taking my loved one out of the community and they didn't want to allow me to come in to get their items. They only wanted to only allow the movers. I ended walking in to get my loved one's items. The community is outdated. I feel the community wouldn't pass health code standards. They have a dorm size refrigerator on the floor in the apartments for the residents. This causes the residents to have to bend over and potentially causes mishaps with safety. The walk in showers only have wooden benches, and not shower chairs for residents. I ended up bringing in a shower chair for my loved one to use.

My mother was here about 5 years ago. Every bit of nice that she had was stolen. All of the nice clothes that I bought for her never came back from the laundry. She arrived with 5 nice lamps and by the time I took her away, all of the lamps had been disposed of without my knowledge because they posed some sort of harm to her. Worst of all, she told me that her bed hadn't been changed in months. I reported this to staff who were not responsive and the very next week, I went with fresh sheets to take care of the issue. I found her bed to be filled with dried diarrhea. No one even cared that I might possibly sue. There are no legal avenues for such a process. If I could give a rating of zero for this facility, I would.

This place is the worst! Staff lack the proper training to do their jobs. There are a few special LNAs and nurses, but most are too burned out and don’t care about the residents. The building is old and in need of upgrades to their heating and cooling system, phone lines, cable, and internet. Cooling and heating is a major safety issue and temperatures in the resident rooms can be unsafe. Food is not great. A lot of processed and canned food and no fresh fruit or veggies. Concerns and complaints are not addressed and all you get is lip service. It is a full time job to advocate for your loved one to receive proper treatment and care. I would look for any other place before going here.

Many of the nurses and aids do a great job taking care of the residents, however, the administration is the worst. It is always lip service. The building is old and the heating and cooling system is in need of repair. My Dad's room has been dangerously too hot during the summer months. After complaining to the facility, they installed a window AC in his room. They didn't turn it on in time and the temperature was very hot recently. There is no excuse that the AC for the building doesn't work and no excuse for not monitoring the temperature in the room. The food is ok but nothing special. Very expensive and not worth the money.

My grandfather recently passed away, but before that he was in the Atrium for about 10 months. In that time, the “care” he received at the Atrium was absolutely disgusting. The staff are too busy talking to each other and looking at their phones to even notice what’s happening with the residents. Any time they need to do anything—whether getting a blanket or a glass of water for a resident—they sigh obnoxiously and try to find a reason not to do it. I’ve seen them grab residents. I’ve seen them scream at residents. There is absolutely no respect. If you haven’t seen this article, I can assure you that not much has changed since then: [removed]

Please DO NOT send your cherished loved one to this facility. They have NO compassion for you or your family member living there. It is all about the money for this facility and they do not treat your loved one with dignity. I am so sorry I sent my parent to this place (has since passed away). Stay far away from this assisted living facility!! There are much better ones out there.

The only good thing about this place is [name removed], whose knowledge and treatment of Alzheimer’s is beyond reproach... I would not place my dog, let alone my wife, in this environment ever again. My children were equally discussted with how their mother was treated. I can’t begin to discribed the conditions under which which she was cared for.... as soon as we had the proper people in place at home we got her out of there. Thanks to Home Care Assistance.... and [name removed] She is thriving at home.

I have lived here for a while now. Things have been okay. People that work here and who I live with seem to be very nice. Food is good. Soups are really good. Girls in the dining hall are Pleasant. My room it's small. And needs to be cleaned more than once. I have asked for additional cleaning I was told we are short-handed doing the best we can. I understand that but for the money I am paying my room and bathroom are filthy. The girls come in very quick before I have time to ask they are gone. The supervisor is very rude sometimes when approached. I've spoken with my daughter and she said she will fix it for me ..I hope

Living here has been OK so far..Food is good,great soups.girls are lovely in the dining hall.people are nice.my room is hardly ever cleaned. Iwas told sorry we are short handed?.laundry needs help,lost items,still dirty when returned etc.asked for a nurse,told we are short handed?iIunderstand but for the money being paid,and promises made I am upset.I know some other folks are looking to move because of frustrations i hope this helps others

first off, had strange odor,like air freshener but not quite.carpet and lobby bathrooms were dirty. offered refreshments from a young lady from the kitchen, seemed nice.sales woman greeted us and wanted us to go to a room to talk.very pushy,asking a lot of financial questions. felt un easy. we were warned ahead of time of the high sales pressure,but we were not expecting that level.trying to create sense of urgency no rooms etc.,she needs to be retrained.we left and won't be back.we felt the need to leave the review to save another family from the same experience

My father was a resident in the memory care unit for three weeks. He fell and contracted pneumonia in his first week. I had to hire my own nighttime aides after one week. I removed him after the third week. I believe my father was being abused in their facility. He had bruises, they couldn’t explain how he fell. These memory care units are not safe for elderly dementia residents. They only care about the money and they are extremely deceitful. My father is gone now, my heart breaks for all the elderly in these places. There is little to no oversight for these facilities. I have attempted to complain to many entities and I’m still trying. If you have a bad experience, keep complaining, keep giving bad reviews. Our elderly deserve so much better.

going through a difficult time ,we reached out to Haverhill Crossings.we were promised twenty four hour care,and consistent updates..neither happened,nurse director took no responsibility,woman in charge of memory care non existent.I came in later in the evening to say goodnight etc,found assistants lounging on the couch,watching t.v and on their phones..didn't even look up at me.apartment was filthy,housekeeping supervisor was very rude when asked about the condition of the apartment.." maybe this isn't the place for you"..very unsatisfied,would not consider if you care about your loved one

we were driving by ,saw a sign for tours today..we have looking for a nice place for mom,and we do not live to far away. first off strange odor,like lysol mixed with urine.. we used the restroom before our tour , set the tone for us,dirty and a strong smell of urine?.. offered coffee etc.and we were off. we mentioned we have just started the process,and the sales person went into high gear..tried to create sense of urgency that there would be no vacancies!.. we mentioned the new facility built near by and we were going to tour as well. we were wished good luck,and that we would be back?

We have lived here for over 6 months. Has its ups and downs. The UPS are the friendly people , the food and soups. The lady at the front desk is very helpful and the new administrator seems nice as well. The lows laundry it's non-existent. Always missing items clothes come back dirty. Our apartment is hardly ever cleaned always in a rush bathroom is done every 10 days seems like. I know everyone is busy but I see them talking in the hallways a lot not doing anything. The supervisor can be a grumpy man. Overall we are okay

We saw a sign for a tour we decided to check it out for my mother-in-law. We going to Florida and we were looking for a respite situation. First impressions lots of odors , lots of aerosol spray. Lot of workers chit-chatting not paying attention to us. Young man in the kitchen came out offered us and bottled water which was nice. My husband used the restroom while we waited he came back and said this isn't the place for us. Smell of urine felt dirty no paper towels to wash your hands. We took a quick tour notice the same peeling paint Etc kind of dingy. I'm sure the people that work there are nice but not for us

first impressions not so great...had strange odor like lysol mixed with bad deodorizer. used the restroom in the lobby ,and was filthy ( urine on floor and base of wall .machine was out of towels to wipe hands.we told a person pushing a cart with supplies,we were told we are very busy right now??rude would be the best way to descibe.. after waiting in the lobby for ten minutes, we were offered some refreshments from the kitchen,person seemed nice ,but to late for us.we cut the tour short, as we did not feel comfortable...need to work on customer service..

First of all we would like to say we are very happy overall with Haverhill Crossings. Mom is adjusting well likes her fellow residents. We are happy mom is eating three times daily and great snacks. We have been having a little bit of an issue with housekeeping.. I am sure the man who is in charge of housekeeping is nice but is very rude. When asked questions about Mom's apartment responses we will get to it you need to be patient doing the best I can. We feel unacceptable for the money being paid. Thank you

We first want to start off by saying overall we are very happy here in Haverhill Crossings. Mom has adjusted well she likes the other folks she lives with within the building. Food ,girls in the dining room Exedra all fine. The care mom gets is great. Laundry could be better but I think that happens everywhere. Our issue is with housekeeping. We have asked several times to have moms bathroom cleaned. Situation got better but now housekeeping non-existent again. When we approached the supervisor he told us we are doing the best we can only so many hours in a day and you will have to wait your turn. Not the first time