Benchmark Senior Living

The place is great looking and the go all out to impress It's too bad they don't put that out to the employees education or payroll The staff has either severe communications skills or memory problems. There are few that are on the ball I feel they may be short handed and they should have daily charts to follow for each resident and for each shift This may help the staff remember the specific needs for the resident they are caring for on the day It is awful for a love to go home and wonder if their parent is left in a room choking and no one is checking on them because the employees are stretched too thin I don't blame this on the employees I blame this on the CEO's for not putting 100% into all areas of the facility Being putting the employees and their education first The communication and desire to love and care for the elderly and fulfill the needs of each resident so these residents can have peace and comfort is important and a serious issue that each employee must have, if not, they are not cut out for the job After all when wouldn't want that when your elderly and put out of your home for the rest of your life So Mr CEO, snap into shape, your doing well, do right to who's helping you and you will do even better Can't find good help today and the places that are doing well have at least one year waiting list What's your waiting list

I was very pleased with Greystone Farm at Salem until the last few months. The staff is very caring and are doing their best but in general they need more help. Waiting for the residents pendants to be answered for more than 20 minutes is not acceptable. I know they are trying but the staff is getting worn out.....hopefully things will change

I'd like to share the good and the bad and hope that others can be helped. I tried checking the reviews before I moved my mother to Sunrise of Stamford. On the positive: my mother does like the other residents and one of her care managers is very good to her. The major negative is that the goal of Sunrise is to continually upgrade her care so they can increase her monthly bill. They are less concerned with actually delivering the upgraded service. i.e they upgraded her care that she needs help going to the bathroom but no caremanager knows that so she goes to the bathroom herself. They continuosly call me every 2 or 3 weeks to tell me that she needs additional care which requires another few thousand a month. I am afraid to answer the phone because I'm afraid they will be upping her bill again. I thought that it would be less stressful for me to have her in assisted living but in fact it has been more stressful. I will be looking for another facility for my mother.

We toured this options when we were looking into care options for a loved one. Everything here looked fine, the facility was clean, and the staff were all friendly, but nothing really stood out compared to other options we had already seen. I didn't feel like the layout would have been good for my loved one, it was multiple stories so it would have involved stairs or waiting for an elevator to get to and from the common areas.

My father has been in the Arbors Assisted Living for 19 months. We like the comfortable feel: carpeting throughout, homey chairs in living room, etc. However, be aware that ownership changed a year ago, and the entire management team has left. It's very worrisome to see the executive director, CFO, chief nurse, and sales mgr. leave the company, without successors. For several months, it seemed no one was overseeing the facility, just lots of empty offices. It's well known that this kind of turnover results in quality issues, and we have seen this ourselves. We are not sure if my father will stay there, it depends if they can stabilize the staff and care.

Seeing again with my aunt

expensive with no additional advantages

We toured this place when we were looking into options for our loved ones. It was a nice looking place, and the staff were friendly during the tour. We just didn't feel like the atmosphere here was as good a fit as the other Benchmark community we toured, which was the one we ended up selecting for our loved one, but this place was good overall.

they will move dad once assets are used up.

I didn't care for that one. It just wasn't as nice down in that area and they had dog carriages and stuff like that around. It was more money too.

I've had problems with places promising they can provide the care my aunt needs when they can't so I insisted that they meet her and evaluate her. I met with the nurse who was doing the evaluation, we talked, and they wanted her to move in that day. Shortly after moving in she fell again and fractured her hip. They hospital and Greenwich Farms talked and Greenwich Farms said she can't come back because she's not mobile anymore. They never bothered to call me. No one ever said anything. I was told by the social worker at the hospital. I thought that was so unprofessional. It was not right on so many levels. She did have some quality of life there at least. They loved her there.

Honestly, I thought it was dirty. I didn't feel they did a good job in separating the levels of memory care. That's all they are - memory care and they have all levels of memory care grouped together which is not appropriate at times. You have people that have memory issues that are still higher functioning, like my mom. It's very depressing as a family member to go there and see what might be down the road and bringing my children there to visit would have been difficult. It might be a good place, but I, personally, think they should separate the different levels They have wings but instead of separating them by wing they just put all of them together and it really was not clean at all.

Distance is a factor here, it's quite far from my home, Mom would like to be closer. This is not the best fit for our needs at this time. The cottages are similar to her current situation, the assisted lodge is more than she is ready for right now. She falls between, so we will keep looking.

Too dark in lobby and didn't like the out door space but is a lovely place

It was a little bit older of a facility but it was nice.

full assisted living; companion living $2640/month; $4080/month pvt no dog in companion rooms (he thinks that's universal) full staff/ emergency response

The biggest disappointment about this community is that they have facilities like a gym, swimming pool and a pub that because most of the residents are not active they do not get used frequently so they are not well maintained. The gym has very little working equipment seems like 2 out of 3 machines are broken. The pool isn't very well taken care of. The pub they show you and it seems like its open any time but residents can only use it Thursday, Friday and Saturday for an hour each day. On the surface they have nice things to look at and do but when you actually look into it they are limited or not working. These facilities just are cared for. It is also a more expensive community each person is paying around $3,500 a month.

Not clear if they have vegetarian options. In -between B's work and home. Would consider paying staff a la carte to car for dog. Great courtyard with garden. Residents in lock-in ward seem happy and can go outdoors. Offered to create custom plan while she is capable to help other residents and do her own laundry, but not sure if she will be capable by the time she agrees or is ordered to move.

Has done day care and respite care here

Facilities would fill the need for assisted living and dementia care. May be too far away from West Hartford. Need to get to Westminister, Doctors and Hair Salon. Not too much space.