Benchmark Senior Living

I did not personally tour this place but my brother did. He found the staff he worked with very friendly and informative. He thought the rooms he saw needed refreshening: They had seen better days. No kitchenettes but the facility had a "country" kitchen that residents were free to use. He was impressed that they offered in-house hospice when it became necessary. Room prices were reasonable; however, the cost for assisting residents with their medicine was $500/month which we both agreed seems very high.

We are pleased with most of what Haverhill Crossings has to offer. Mom has adjusted better than we hoped,moving to a small space can be a tough thing to do. Happy with care for the most part ( waiting for the nursing assistants to help out can be long).Taking part in some activities is also a good thing.We love the girls in the dining hall,and also pleased with the food quality and selection.( great soups/chowders) We are having issues with the apartment being cleaned,girls seem nice but rushed.We have seen the supervisor a few times, but can be rude at times. Over all we are happy.

Email from [name removed] indicating my scheduled tour (very presumptuous!). Voicemail from [name removed] [removed]

This place had a nice ‘homey’ feel to it, but I didn’t like the location. I also did not like the rooms. The one bedroom was too big and I didn’t like the balcony. The one room set-up was almost too small. [name removed] was great! I loved the way they do the pricing.

Nice place, friendly staff

When we first walked in there was an aid just sitting around on a sofa. When she saw me walking with the sales person she ran up and ran away. The place was clean but the residents did not look happy. When I asked one if she liked it there she said yes. The rooms are ok. I ididnt hear the staff call any of the residents by their names. The staff are trained monthly. They do their own inspection once a year. In addition to the state health inspection. The sales woman said the the care givers /resident ratio was above state standards. I then asked if and what were the state standards and she didn’t know. I pretty sure Massachusetts doesn’t have state standards.

The assisted living area of this community is wonderful. The people I met were nice and knowledgable. The memory care unit was not what we were looking for as it seemed dark, tight and not as clean.

The person we met that was supposed to take us on tour was very prickly. When they found out about our finances she was not willing to even show us around. This community is more expensive than what we were looking for and they turned us away.

Nice environment - expensive apartments - one bedroom is very small.

The community was clean and the staff I met were friendly and helpful. This community is a little more expensive than what we were looking for. They do charge a fee for each service the resident needs.

We found that though Bay Square was very nice it was just too much like the current living situation. We really need to have more focus on dealling with memory care and we did not like the Harbor area as much as at Avida. Plus the tour guide was not as informed about our situation so the experience was just OK.

[Removed] was very very helpful. No openings at this time. Smaller units however like there level of care they offer.

[Removed] was very informative. I liked the facility and the level of nursing care they offer.

As I drove into the community I from the main road, the sign is broken and in need of repair. When I toured the community I didn't like it as much. It was not comparable to another community I also toured. I also observed and could tell they had a new manager that is inexperienced.

My brother is still adjusting to this community, but we do feel he is in a high quality community. It is a work in progress due to his condition, but they are taking good care of him, and his needs. A place for mom was great with directing us in the right direction.

I wish this community was a more upfront about the level of care that were able to provide my sister in law. I do not feel she is getting the level of care she needs. Every time I bring up my concerns, they give me plenty of excuses. She has only been showered 3 times since her move. I feel this is an independent community, or for someone who doesn't require much care. It is a good community. The staff is kind and helpful. This is a nice community, but not the one for my sister in law and her needs.

I toured this community for my mother and her needs. The tour went well, and everyone was very kind. The community looked neat and tidy. The staff was very nice. The issue I had was the memory care. It felt very cowered. I would felt comfortable with my mother living in the tight space like that. It was a good experience, but not the community for us.

I was not impressed with this community. They start the resident off in assisted living and then move them to memory care. The staff I met were nice, however they did not seem very acute to my mother's care needs during the evaluation. It seemed like they forced all the residents to participate in the activities.

The staff here was really nice and helpful. I really liked the tour. I just felt like the place was an institution. It felt like a nursing home and not like a home for my family. The community did look nice and kept up though.

This is a nice community. The staff is friendly, but they do not follow up on family information. My mom has had to wait for medication. They do offer good activities for those who want to participate. I would advise other families to look into other locations.