Benchmark Senior Living

The overall appearance of the community was fine, however my father's room was always unclean and continuously had an odor. They should be checking on high risk residents more, especially during the night. For those who are known fall risks, it didn't seem that they had adequate protocols in place to protect them. The staff communication with the family could have been better. We felt that a lot of times aspects of my father's care were not being properly communicated with us. Now that my mother is in a different community with better care, I can see the lack of communication much clearer. We did not feel Orchard Valley was a good value. My dad was only there for a few days and the price was very steep. We saw a lot of fees, like community fees and service fees, added up quickly. We thought it would make a lot more sense if they could have charged us one flat fee for care and prorated us for the time he was there.

Horrible. Loved one has been there for a year. Staff doesn't care about residents; they are not attentive, do not try to engage residents beyond giving them their meds. They have zero patience but they make up for that with their attitudes. It's like they're doing us a favor by giving meds to him. Um, we pay $8500/month to be there, that's the least you can do. The aides can be downright mean. It's awful. Who treats elderly people this way? A lot of the staff are not native English speakers and choose to speak another language with each other in the public areas of Evans Park. It's unsettling for those of us who are young and there visiting. But for elderly people, for people with memory loss, it's just not OK. There are no nurses there regularly, no one over night to give even Tylenol. The residents fight amongst themselves and say who can and cannot sit at certain tables in the dining room (which really isn't big enough anyway). The food isn't very good, either. Upside: they bring musicians in regularly, so that's nice.

The staff is friendly and painted a beautiful picture for me so, I moved my husband in on [date removed]. He has Alzheimer's and was fairly high functioning on that date. Activities consisted of music videos and occasional low impact activities probably perfect for the docile and/or immobile, If you expect them to have activities slated for the higher functioning patient, forget it. My husband was left with nothing to do except walk back and forth in the hallway with nothing else to do. For the first month, there wasn't even a TV and then only UTube. They promised me people he could talk to. With the exception of 3 or 4 women, no one leaves their room except for meals. The meals are terrible; he refused to eat and lost weight. I would visit him and rarely see a staff member. You DO NOT want to be here.

We visited to place my parents but hated the lack of smile and major attitude we witnessed from the " boss" [name removed] towards staff. He did " pretend" to be friendly with us but was bothered by any question asked and on the pushy side. Place did look nice.

Our family was heartbroken by the lack of care our parents received here. Alzheimer's is hard enough on a family but to be sold lies was so traumatic. We were led to believe our parents were still well enough to be in the assisted living care, not within their memory unit which shocked me the day of my tour. After our parents assessment, I was told they qualified for still living in the their main assisted living building. They could have a care plan put in place in the regular assisted living. We moved them in and our parents were ignored, unclean and sick. We had countless meetings and exchanges without any changes. A simple task of getting their laundry cleaned and put away couldn't get done. While the facility makes a great impression for it's grand appearance, the actual care was non existent. It was a year long, astronomically expensive experience of devastation. We are still seeking better options for new care and are very cautious.

The memory care community at Benchmark was depressing in terms of dinginess and lack of natural light. The common rooms were not inviting. Staff seemed friendly but there was no evidence of stimulating activities for residents - physically and intellectually. More $$ needs to be invested in care for those living with dementia across the board.

This facility was not very helpful. They booked a tour and then tried to switch us to one of their other facilities. Felt like a little bate and switch.

I found the experience with my husband was terrible. Was called at 5:00 pm to come and get him. Was told he was too aggressive. When I got there I had no idea what I should do with him, because he could not come home. No offer of assistance was made available and I had to transport him to NW hospital at rush hour traffic with an aggressive person. Then I tried to get my deposit back and a refund for the month that was all paid for and I got the run around. Money is what is all about...screw the family and the resident.

This is a place you go to when you are desperate. This is a deathtrap. Very little activities, no one in the offices when you have a question or comment, food is very salty and all the same every week, no fun activities other than the arthritis group zumba seated workout or cookies bakes... Really! For more than 4k per month, give me more. For the same price, I can rent a studio and have a private care coming every day and taking me out shopping and dining. I really felt trapped here, I am glad I am out.

We are looking for placement for our Aunt , saw the sign out front offering tours so we stopped in. We waited nearly ten minutes before being spoken with until a gentleman from the kitchen came out to say hello and offer us some refreshments ( very nice [name removed]? ).The tour was brisk and the building felt dreary. We felt it had a dirty feel and aroma but we could't put our finger on it, lots of air freshener smell.Overall we did not feel comfortable,I am sure the people who work there are nice,but not for us..

we chose haverhill crossings because my aunt lived there six years ago. my how things have changed.. first off the smells in the building remind us of a bad nursing home, mom's apartment is filthy,suppose to clean bathrooms etc, housekeeping is non existent. supervisor very nice,but is not taken very seriously,always seems to pre occupied with out of work activities. bathrooms in hallways have a dirty feel.mom is happy here but we feel guilty for placing her at haverhill.she loves the dining room and chatting with girls,playing bingo etc. we hope this review helps

I gave them a $3,600 refundable deposit to be on the wait list for a cottage. On May 22, 2018 I asked them to refund my money as I found other accomodations. It is July 7th and I am still waiting for the check. Lots of excuses, check got lost, sent to wrong address, sent to the village, but no results!! Andrea D. Seems to be the only one who can help yet she is rarely there or available. Big run-a round so far. Have documented over 8 telephone calls to them with no results. Maybe they need to see public postings to finally produce results. Beware, do not be so quick to give them the “refundable” deposits as they have kept mine for almost 2 months.

My mom was in Crescent Point, moved in from another assisted living because of the level of care she needed, and they are the only option in this area that said they could provide what she needed. The other facility was a thousand times better and right down the road. The nursing staff at Crescent Point is unapproachable and they do not take any responsibility for miscommunications or errors. I wouldn't recommend going to this place if you have a loved one in need of extra care. They say the can provide it but it is fair at best.

High management turnover, the ones that need to go stay. Food was better before, something changed, menu or ingredients, overpriced room rentals.

Be careful. I attended a meeting for my 95 year old female friend. In attendance was her attorney, myself and another one of her friends. We were told she could move in and stay there until she took her last breath. I mentioned her fear that she wouldn't receive help with toileting during the night. We were told she could call for help as many times as needed. We were told she would have someone that would be assigned to her for getting her to/from dining room. Well....she told me she was told by 11-7 staff that she called too often and could only call 3 times. So.....a 95 year old woman would lay in her bed holding her urine so afraid to call. I mentioned this to nursing and they said that wasn't the case and she could call as many times as needed. Hmmm......Then in just a few weeks times she had fallen numerous times. She was sent to the ER a few times. The last time was when she called for help with toileting during the night (she needs help pivoting from bed to commode next to her bed) the young lady came in and stood there providing NO assistance resulting in yet another fall. She was put into the bed and when staff came in the next morning found her bruised all along her right side and THEN they sent her to the ER. She was sent to rehab in a local rehab facility and Bleinheim would not take her back as she was having difficulty walking and pivoting. So when did her being able to stay until the end change? I am not convinced that they are documenting the falls as that is something that the State comes in to make sure patients are getting proper care. It is an expensive facility and despite paying thousands of dollars a month, in the event that she wanted to eat in her room she is charged $5.00!!!! I am so disappointed. What really happened when she moved in did not match up to the information given prior to the move. Shameful. Department of Elderly Affairs may be my next contact.

I spent almost a week, from a Friday to the next Thursday at this place. After my experience there as a respite patient I learned I would NEVER, EVER would want my worst enemy there! When you drive up towards this beautiful yellow building, that looks like a home, along with beautiful flowers adorned all over the place. As you walk in the front door there is a beautiful grand piano and luscious carpet, in a big bright room. Over in the far corner is fresh(?)fruit in a big bowl next to a Keurig coffee machine and several different coffee choices. Sometimes there are baked goods as well. The sad thing is people don't really know what is behind those frosted windows on the the doors on either side of this so-called "beautiful" place. I could probably write a whole book about my experience and it would be sad. Key issues: Cleanliness - thin rugs were put down all throughout both Dementia and Alziemer units and in bedrooms. Food, drink, urine, feces, vomit and who knows what else goes on to these rugs every day. This stuff gets picked up, but the rugs are not cleaned every day. Try spending a week in a room where you smell nothing but urine, because someone accidentally didn't shut the valve off on my catheter AND no one could be bothered to spend 10 or 20 dollars on a mattress cover for my roommate who wets the bed every night then they try to air dry the mattress which made the room smell even worse! I felt more bad for her than myself. I ended up donating some pads of mine that helps keep the bed from getting wet. I just hope they use them for her. Never, ever enough staff: The turnaround rate is ridiculous. The new ones that are still there, they have so much enthusiasm to want help, then they get so burned out working, because they never have enough workers! Then when they call out it's even worse, because they never have anyone to fill in because they are burned out too! There are a couple of very special LNA's that have been there for years. They went above and beyond the call of duty of which they are accustomed to and I will be forever grateful to. There has been several nights where there would be just one LNA and a nurse to help the whole Alzheimer's unit get dinner and help them get ready for bed. I could get more into this, but it's too long of a story. Vent, heating and cooling problems: The air, in general, is gross. It makes you feel sick. It's either too cold and everyone freezes then you go to other side and it's to hot or just gross feeling. In the middle of the night the heat goes on and you die from the heat! Food: Disgusting. All processed and canned food. Rarely anything fresh, like fruit or salad. Even the jello was gross and I usually like jello! Activities - not enough staffing, so people suffer just hanging around in a circle falling asleep out of pure boredom or get agitated because of the boredom. I could just go on and on..... the point is when you are looking for a place for your loved one, don't look at just the cover, look deep inside and ask tons of questions and ask other people who have their loved ones living there. I would want to die before going to any of these places.

Our father was placed in this facility by our youngest brother. It was an awful experience for our Dad, and for our entire family. We were told by staff when we came to visit that we were not allowed to i see or speak with our Father. The few times I was able to speak with him he was fearful and agitated. Since then he moved to a different facility where the staff is kind and forthcoming...and Dad is relaxed and happy.

Bad experience for our lived one and the entire family. Indiffent staff...not at all caring. Terribly unhappy about our loved ones care!

I am not very happy with this place at all. They have never given me a 30 day review for my aunt. They have left her on numerous occasions soaking wet in a chair. They gave her the wrong apartment from the beginning. They have done a lousy job of keeping me informed even if I am there. I feel like they have miss treated me and my aunt.

I advise anyone who is thinking of placing their loved one here to do your research. It is an absolutely beautiful place and is designed with those with memory problems. However, watching residents not receiving the care they need because there is just not enough staff is to concerning to overlook. The staffing or lack of has been a constant. And the staff they have are untrained and uneducated to care for those with memory issues and especially at end of life.