Benchmark Senior Living

Was a decent tour, in the end went with one closer to immediate family so could visit more often.

There is not enough staffing to care for the residents properly here.

Regarding the staff, most of them were wonderful but sometimes, it was not always easy to get in touch with everyone. My loved one is happy there. They have had a bit of turnover with the staff. I would suggest, to go in prepared to do more, than they what intially tell you.

They have been very accomodating. They will work with you, in order to meet the residents needs. Overall, they give you a very welcoming feeling.

The staff at Academy Point are very outgoing and friendly, and when the care services are top notch they really are 5 stars and very successful. While the overall value is quite what we wanted and does not include everything when it works it works. Based on our experience so far with this community we would definitely recommend this community to other families for evaluation

Unfortunately, my parents weren't there long enough for me to have an accurate opinion. I can say that the place was very clean, the business staff was helpful - the care givers were friendly but seriously overworked because of staff shortages

They try to sell you on a private nurse and then keep extending it and that is the biggest issue that I had with them. We have had a few other minor issues. It is a good facility but they are short staffed so a lot of the burden goes on the family, things that we thought they would be taking care of.

In general, it's nice as far as these kind of places go. I was there for a respite stay, but I would say It's not a long-term solution unless you have a lot of money to spend. The majority of the staff are wonderful. They've been very short-staffed, yet they don't let that affect them. They still give their all. My room was nice. I liked the bathroom a lot - it's spacious, and the shower set-up was accessible and perfect for me. The food isn't like I would cook at home, but I understand that. I don't see how they would change that. Also there's a lack of communication. You never get to speak to someone directly without going through the front desk, which I wouldn't mind if people got back to you quickly enough.

The Atrium cares for advanced memory care residents and my loved one wasn't as advanced. There were some staff that were exceptional, and some staff were not. The community itself is large. I was initially told that my loved one would be able to mingle with residents that were not as far along in their memory care health as others. This didn't happen. We ended up moving my loved one, due to they needed a smaller community. I can tell the staff really care about their residents here.

The overall training of the staff and the meals and dining service could be improved, there is a lack of quality with the care and meals. We do think the people generally are very nice, they listen to you but there just is not much of a follow through.

My loved one didn't last long here for personal reasons. I don't feel it was the right fit for her. Their dementia care was different than what we expected - it was more like assisted living. She needed more attention and companionship, and they don't have the staff to accommodate that. For the time that she was there, she wasn't really involved in any activities because the rest of the patients there were not at her functioning level, so there was no one for her to relate to. I just don't feel they accommodated her well at all. They were very nice. But it just wasn't the place for my mother. I would recommend the place, but not for someone who was as high functioning as my mother.

By and large the staff is wonderful, and I give them a big hurrah. But there seems to be a problem with communication and coordination. For example, getting my mother ready for me to pick her up for doctor's appointments has been problematic. There seems to be no set procedure, or if there is, no one seems to know what it is. Telling the personal care aids did not work (the information didn't get passed along to the whoever was on duty the day of the appointment). Telling the nurses didn't work (although the nurses said the procedure was supposed to be to inform them about the appointment). Telling the person on duty at the front desk sometimes works and sometimes doesn't. Sometimes I arrive on the day of the appointment and my mother is on a bus trip or at an activity, sometimes she is asleep, only once or twice was she dressed and ready.

we had a pleasant visit with Haverhill Crossings, not what we expected ( we toured others ) not as fancy but the longer you stay very nice..first off nice woman gave us a nice tour,we were offered lunch! let me tell you the food was not as expected.. first class! from the lovely waitress ( haunting accent! ) we asked for salmon and a cheeseburger to keep things simple.the presentation was great,burger huge, and a great cheesecake for dessert how can you go wrong...ladies next to us invited to come back for lobster roll day!..we have a lot to consider apartments on the smaller side,some remodeled some others not? staff in hallways seemed nice,lots of hello's .for the price could be nicer looking,but we are looking for care.we will strongly consider

we like it overall . led to believe to be first class,but not quite.needs a good scrubbing,apartment needs a good cleaning,we were promised by supv. ,but hasn't happpened?we like the girls who take care,the restaurant is pretty good,lot's of food options..ask for the lobster roll,soups are very good as well.changes in management is not the best situation,but we understand.( I am in management ) .we have a special waitress that treats us like family,nice college age girls keep it fun,well run.they do a good job at Haverhill Crossings.we are happy

so far so good...very happy so far.i am a little bored as the activities are boring ( they read the obituaries for an activity).the young man in the kitchen said we will have picnics and cook outs this summer,that will be nice,had one so far and it was grand.i like the dining hall,and the girls i sit with..food is very good,and they seem to try ,and get me special treats the office is nice,help we with questions.my apartment bathroom need to be cleaned,housekeeping not very good.i have asked about my cleaning schedule but to no success.the nurses are good.so far so good

My only criticism is that they need to do a better job cleaning bathrooms, in particular the toilets. Some people need to have them cleaned after each movement.

I toured Nashua Crossings, and thought that it was a newer, very nice community. It seemed to be an independent, lively place, but I was uncomfortable with the fact that they had a base price for care, and anything additional was added on depending on they types of care needed. It's a quite expensive system.

Everything is working out well for my father since his this facility. I do feel he is safe, and in good hands. The staff is taking great care of him, and his needs. When I come to visit everything looks nice, and clean. This is a very nice community, and I would recommend it.

The Village at Brookfield Common was a beautiful and clean community we had the pleasure of touring. The outside looked very inviting.The staff was very friendly and knowledgeable. We ended up choosing a different community because it was located closer to my home.

We toured this community for the care for my mom. The staff were nice and had a lot of good qualities for the care of what my mom needed. This community was not what we needed at the time. The staff was nice and very friendly/ They offer nice meals and activities for the residents. We would suggest families take a tour for the care of a loved one.