Benchmark Senior Living

There is a lot of dysfunction at this facility and lack of communication. I would not recommend this place. Communication in general. Doesn't appear that anyone talks to one another. I've had many calls with the nursing director and executive director.

Staff - Most staff interactions have been positive, with employees generally being helpful and friendly. A small number come across as more firm or gruff with residents, though nothing overtly negative has been observed. Activities - There appear to be a reasonable number of activities scheduled throughout the day. From an outside perspective, it's unclear how consistently residents are encouraged to participate or how often they choose to do so. Food/Dining - Based on observations, the dining experience seems like it should be a good one overall. Cleanliness - Individual rooms can sometimes feel a bit disorganized depending on resident mobility and routines, but the facility as a whole appears to be well maintained. Overall - Costs have increased fairly quickly over a short period of time. There have also been a few health and safety incidents that raise some concern, particularly around awareness and supervision when issues arise. While appropriate precautions have been taken when needed, these situations have had a noticeable impact on overall well-being.

Make they read everything thoroughly, there were a lot of surprise charges i felt should have been explained up front, like a [removed dollar amount] admin fee and [removed dollar amount] fee if resident decided to eat in there room. Also if going for respite care, get an outline of what is covered, as most of what we thought was covered was not. Also do not leave anything personal lying around like OTC meds, as the nursing staff thinks it is OK to search residents belongings in dressers etc.

Unfortunately my mother regressed very quickly after moving there and we had to move her to a nursing home to provide more care than available at this location.

They had rotating nurses so there was a lack of communication with the staff. They were all professional and very friendly. The facility had great food. However as my father's health declined no one realized that he needed help eating. The facility was clean and well kept. The hospice group they recommended was not a good experience.

The place is clean and the caretakers are very kind and nice. They care about the residents. The major issue with this facility is leadership and management. 100% turnover in less than one year. One some employees were rude and kept until finally leaving.

I was a nurse so my expectations were pretty high- unrealistic perhaps- but what the community could improve on would be perhaps larger staff? Brighter spaces? [name removed] was only at Bay Square for a month- we never really got into the pace

The food (meals) have declined. Not much new for residents to do in over a year. When power went out, only the hall lights were powered by the generator. No lights are on in apartments during power outage.

My brother only eats breakfast in Dining room. They charge a $[removed] tray charge if they deliver food to your room which is ridiculous. Free if it's medically necessary. I wish there was more living options for seniors to go to who have funds. They lost the chef that was there when we moved in. The current one isn't up to par. Food looks like convalescence grade food not somewhere charging $[removed] for room and board.

Rooms do not get cleaned when they are supposed to, staff answers call bell and then shuts off and leaves my parents without helping and comes back an hour later, constantly understaffed. The food is horrible. When well staffed experience is ok, but more often it is understaffed. There were also a multitude of hidden costs that were described at move in.

Beautiful place, close to visit. And most important, Mom really love her stay and wanted to stay, but it’s just way expensive to keep her there. We’re running out money so we couldn’t afford to stay long term. Everyone was great, friendly.

There were some nurses that were wonderful, but some of the aides could have been nicer, more prompt, and more caring. Once they kept my dad waiting 2 hours to have his diaper changed and to get pain medicine. We found out on a Wednesday that my dad was going to be moved to a hospice house. When they moved him the next day, administration called me to tell me that we were supposed to give 30 days notice! They cared more about getting their money than the fact that my dad was dying!

Problem with billing and initial health reporting requirements; getting into your billing system was a nightmare and the financial officer is a waste, unhelpful and unresponsive. There needs to be better coordination between those in charge of the facility and greater individual accountability.

My mom was 96 when she moved to the Willows in July 2024. The people who I dealt with initially were very nice and understanding. [name removed] was great. But as time went on a few of the people in administrative positions were very disappointing. The rent went up considerably after a few months. It had been our understanding the rent increase would be once a year. But a few months later, we were told they had made a mistake in the level care my mother was and increased her level of care to the maximum number which meant a substantial increase in the rent. The first day she was there they were not prepared for her because they didn't have the lift that was needed for her to use the bathroom. This was the main reason we went there because she needed a two-person transfer. My mother eventually would pay over $[removed] a month. I don't feel the communication was good about a few things, one of them being communication with some of the nursing staff. Phone calls weren't returned sometimes and when they were there were no follow up phone calls involved with any medical issues. However, I did receive phone calls informing me residents were complaining that my mother was playing her audio books too loud. I received several phone calls telling me this had to be resolved and that they would work with us, but it was disturbing other people. My mother had macular degeneration and was unable to read her beloved books, so she had to listen to them. She was also very hard of hearing. Both of these health conditions were known when she moved in, and I don't understand why she wasn't given a room near other people who may also have been hard of hearing. Months later they offered to move her to another room, but she was already settled in. I don't feel my mother was treated fairly about this at all. I received a few calls about this. They also told me residents heard her being unfriendly to some of the caretakers which was unlike my mother but I didn't witness it so I didn't know. What bothered us was the fact that they listened to residents. I asked several caretakers if my mother was unkind to them at any time and they said she was not. Most of the CNA''s were wonderful to my mother and she liked them very much as did I. They truly cared about my mother, and we truly cared about them. They were loving and friendly. The people at the reception desk and other employees that I ran into when visiting my mother (almost daily) were very friendly and welcoming. The physical therapy was outstanding. The therapists were excellent and patient and caring. My mother enjoyed the therapy. They were also very encouraging. I don't feel the weekly cleaning was that good especially the bathroom. The lift that was used for her to transfer to the bathroom was dirty and never wiped off. The entertainment was fantastic, and she enjoyed it very much and looked forward to it. She also enjoyed the food. The people that worked in the dining room and pub were wonderful to her. I saw that firsthand. However, as time went on my mother didn't like it there because she felt it was "clicky" and I also witnessed that. Because of the constant phone calls (although I must say they were polite about it) complaining about her listening to these books, and some health issues that we felt had been ignored, she decided she wanted to move to another assisted living, so I looked around for one. We found the [community removed] (also owned by Benchmark). From the minute we walked in we were treated very warmly, and my mother immediately liked it. The director was outstanding as was his staff. We were like an instant family. My mom was evaluated. They took into account her hearing and vision disabilities and found a room for her near other people who were hard of hearing. They treated all of us like royalty and they were very genuine. My mother was scheduled to move in on [date removed] and she was very excited about it. The week before she came down with a bad cold and cough and after some confusion about a chest Xray that was supposed to done at the willows and wasn't, my mom was feeling worse and asked to go the hospital on Thursday. She was eventually admitted. Her condition worsened after a couple of days and sadly, she passed away on Tuesday, [date removed], the day after she was supposed to move to her new place. She was so looking forward to it too. I think the thing that bothered me the most out of all of this was that after her being there for almost a year, the only communication I received after she passed from the Willows was an EMAIL expressing their condolences which I felt was ironic because they didn't have any trouble calling me a few times about my 97year old mother (who was probably paying more than the people complaining) having the volume up too loud. [community removed] sent beautiful flowers and a nice note. We certainly weren't looking for anything, but a simple sympathy card from the Willows would have gone a long way. Receiving an email just proved to me and to my family that the Willows in Mansfield is just in it for the money, which is a very sad thing to say, but that's how we feel.

This could be the perfect place for you. I moved in too soon thinking that mostly independent living with some help from long-term care insurance would offset the bill. It.s not that easy. Care for things like help with shoes and socks is added to the bill so decreases the insurance benefit. I guess it is the same in all of these facilities. I expected more independent people with fewer memory issues. As it turns out, I will be returning to renting in a fully independent apartment complex. I wish I had saved the money. Not all places are as expensive as Capitol Ridge. Do your research.

I like the Village at Buckland Court the place is nice so are all the people. The only complaints that I have are you are assigned seats for meals. I hate that. My meal mates are very nice but they don't talk much. I am used to table hopping and you get to meet more people and that's more fun!When I moved in they took the guard rails off my bed. They told me to buy Halo (I don't remember the whole name) they cost $[removed] a piece which is too costly so I never got them. That is not right. Two very stupid rules! The village is a really nice place the people are very nice they do have a couple things that I have problems with. One is that they have assigned seats for meals and my meal mates don't talk very much and I'm used to being at [community removed] and the residents at [community removed] they both have unassigned seating and no one is allowed to save a seat for someone so anybody can go to any table and that's great I enjoyed that thoroughly

They are too expensive for what they offer and provide. Some people are a bit more intellectual and could be more stimulated.

When I had questions they found answers for me! The food was not that great! I think they reheated in microwave too much ! Her last assisted living food was really good!

After assuring me there would be no additional charges to the quoted price, after a few weeks they started hitting us with additional charges.

What they could improve on would be the nursing and direct care staff, HIRE MORE HELP! With this area of improvement, yes we would most definitely recommend the community to other families. But with the lack of staffing not at all