Benchmark Senior Living

Everything about the Willows is exceptional

Exceptional people. Including the Management and Staff, and if possible even more significantly the residents. I think that would be gilding the lily. I can say that I used to be responsible for customer service and the overall patient experience at a large health facility, where one goal was exceeding patient and client expectations. Service quality and caring has been uniformly superior and a direct reflection of the service leadership of the Executive Director of the facility.

I was there visiting the site. I was greeted warmly by the staff. Tried their breakfast, 5 stars. I see senior couples managing well. Definite plus! Thinking of viewing this site with several seniors for placement.

So far everyone on the staff that we have met has been very friendly and very helpful. Many go above and beyond expectations. I truly feel that my parents are safe, well cared for and happy!

Never short staffed being a problem. I would recommend to others.

Safe and secure and I also like the fact that they have personalized care plans the medicine management is also a plus.

Atrium has been very open and the communication with us has been great. Care from the staff is fantastic. 5 stars The facility is spotless and everyone who comes in contact with my family member or myself is pleasant happy and helpful

The food was 5 star! I would recommend to others.

I find the staff very friendly and welcoming. Although the resident I am related to doesn't take enough advantage of the activities offered, I think the activities are very well chosen and planned. The number and variety of activities are especially impressive. I find the facility clean and well maintained inside and outside. I find the meals well prepared and presented. Overall I appreciate the location, maintenance, and operation of The Village at Mariner's Point.

All people here seem happy and friendly. Staff is always willing to help. Food is good. Variety Lots of activities. Quiet. Apartments completely redone before you move in

Overall, we are very pleased with the care and attention our mother (mom-in-law) is getting at Atrium. We had a glitch on day one and I must say, the staff was super helpful. The staff is very responsive whenever we have a question or concern. There is always someone on admin and nursing staff to help and they seem to have spent time really getting to know her and work on her specific needs. I can't rate the food at the highest level because we can only go by what she has said--she used to mention the food was excellent at her old assisted living facility and now she just says okay about the Atrium. So I'm not sure if that's an accurate rating for food. Obviously, the question of value for money is a difficult one. Everything is so expensive. We can only compare it to our experience at her former facility and we feel she gets so much more care and personal attention here that it's well worth it.

My father says he feels like he is living in a hotel. All the staff are very friendly and welcoming. The other residents are also friendly and some have befriended my father. My wife and I are jealous of the different activities that they have going on that we can't attend them with Dad as we are busy.

It has been a great place for my brother. He is very happy. The Franklin location is well run and maintained. The staff is consistently pleasant, patient and very caring.

All 5 . Not sure on 8 price compared to others. They were all very caring and helpful. Kept us up to date on dad's condition. Was also very good to have hospice come there

I give each category a 5. I had a wonderful experience there. It was clean, nicely decorated, they had nice furnishings. The staff was always attentive. The doctor on call was excellent. In assisted living the quality of. Are was very good. Value was good. Mom moved there from Atria in NY. They forced her out saying she needed to be in memory care, but in actuality they wanted her one bedroom with a patio that we leased during COVID at a very good price. She tested for assisted living at Benchmark. So, she did NOT need memory care. Also I have learned (maybe they one if your agents) that CT has much better care because that state's law are patient friendly. NY laws are facility friendly (lobbying). So the agent said since I live on the CT border, I should check into CT facilities. I Am very grateful for that info. We lost Mom last year, but her end of life was significantly better since she was at Benchmark. She was 99 1/2!

Benchmark is a great facility although with my Aunt got to enjoy it longer. All the dealings I had with them were great.

The facility is modern, clean and has more of a home feeling than caring facility. The staff are great. They care about the folks they are caring for

It has been a great experience for us, and most importantly my mom. I would recommend them.

The place is gorgeous. My 95 yr old mother in law had a stroke and went from hospital to short term rehab. We were looking for a place for her and your organization suggested the village. We talked several times to [name removed] who shows you around and shows room and everything involved . Since we thought she would continue to improve we placed her there. Gave her a nice place to live . Shortly after she moved in she started having another medical issue. She started to deteriorate. We were going to move her because they don't do medical care except for medication. But [name removed], the executive director, talked to us and gave us a couple of options so we could stay. One suggestion that he and her doctor thought was the best for her was to call I. Hospice and they would work with hospice for her care. We were greatly relieved. Another person, [name removed], ( I don't know titles) but she helped us with move in process and was so wonderful! She assisted us and looked out for us throughout my mother in laws stay. Before mil got so ill all our encounters with everyone were so very pleasant... from housekeeping, dining room workers, maintenance and the residential aides. Mil was unable to speak so everyone was kind , gentle and caring. Initially cost was much less expensive than a nursing home which was a good thing. As mil needs grew so did cost but still no more than many quality nursing homes. Mom has passed now but we stink miss going there because the people were so very friendly and nice.

Good communication. Friendly and calm. Very welcoming. Excellent ability to redirect.