Bellevue Villages

Theft (recorded & reported but ignored), medication management & administering, basic housekeeping, safety & security. Too many issues to list with just 1000 characters. While there are a few great employees here, there are so many dangerous issues that by and large I cannot rate this facility any higher than 1 star. When mom initially came to live here, the staff worked well as a team, provided great care and really treated mom (and us!) like family. Sadly, that changed for the worse & continued to decline when a new Executive Director (ED) and new Wellness Director (WD)came on staff in early summer 2022. Issues we encountered were discussed with the ED and WD but were never resolved. Additionally, these issues have been discussed the Regional Director and documented to the CEO, COO, and VP of Operations.

I was very disappointed with my tour of Brookdale Woodstock. I never saw a caregiver. At one point before the tour, I had to ask an employee that was washing dishes to assist with a resident. Terrible! The studio and studio deluxe rooms were nice. Overall, the facility is older and not much activity going on. The elevator was very loud, so clearly need maintenance. No green space to enjoy outdoors.

I was just a visitor looking for assisted living for my Aunt. I have a family friend at Brookdale in Woodstock that is why I considered this place. I noticed they have "happy hour" and "wine parties" when these are seniors mostly in their late 70's and 80's who SHOULD NOT be mixing alcohol with medication they are given. This is absurd to me and could be a liability suit. This is the opposite of what registered doctors in professional buildings tell you! refrain from alcohol while on this medication. The other thing I noticed where the poor quality meals these residents received! They were not nutritionally planned. The chef, Carl really needs a training from Corporate!! He should even invest in a cook book in planning meals. Several meals I have seen shrimp scampi with noodles and red beans and rice, and soup. That was a meal I saw. Also I saw turkey pot pie with no turkey only vegetables with big lima beans, and cabbage soup. Fruit is not a regular item for residents. The same spice is used in everything soups, gravys, etc. and it is horrible. Many of the staff have quit since our family member has been there. THEY are understaffed! I have seen the staff friendly but not seeing the care or resident satisfaction is a first priority not for the price the residents pay for being their. Little activities are available for the residents. I have even been told a visiting doctor, Dr. Wilkes comes into the residents room checks their blood pressure and heart beat and is there probably 5 mins and his charge for seeing the patient is $175. Why can't they use a medical doctor that is in most healthcare networks? I will be still searching for a place that is most concerned with resident satisfaction--that is why this operation is available due to the need for senior adult living. Resident satisfaction doesn't seem to be a main concern! I was disappointed the time I visited! Needs improvement! I hope admin does not change my review. It is an honest review

We had a terrible experience here. They were really bad. The management staff was not good, and was extremely rude. I never once got a correct bill. Even cleaning after messes and accidents could take a week or more. If you are going to put a loved one here, you need to keep a close eye and advocate for your loved one.

We did not have a good experience with Legacy Ridge Neese Road. We were told a number of things and once we moved in it did not seem to be that way at all. If you put your loved ones in one any of these facilities, they do not care for them the way they should. I would not recommend.