Bellevue Villages

We really liked the director. They were super nice. But it was just a very older community/building, and we were looking for more updated.

They were under construction at the time that we toured, and it looked like it was going to turn out nice. But their care services were all a la carte offerings, and I wasn't comfortable with what the price could potentially be.

The place is nice and clean. Older facility, but well maintained. [name removed] was very helpful. The pricing was in my range even with the service charge for care. Interested in this option, but waiting on more information from the doctors on what will be needed and how soon.

The times I have gone there, it seems clean. The common areas were clean. The replaced most of the front desk staff, but there were some issues with the kitchen staff and some of the night staff were a little unfriendly. Some of the staff are pretty attentive and some aren't so willing to assist. There are three items that are the same thing for 3 days on the menu and quality of the food at the community has declined and there are only two items now available. The cost at Legacy is expensive. The increased the monthly charges, but there is nothing to show for it. The activities do seem to be adequate.

I met with [name removed]. Facility is older, but clean. It had a more subdued feel for me. The rooms were very small. Not a lot of common space besides the dining room. he said for only minimal shower help she MAY not have a care charge.

The staff is very friendly at Brookdale Neese Road Woodstock . The value is pretty good here. They could probably use a little more activities. Mom is in memory care and I really like the staff there. I've had some trouble with them doing her laundry. I've had to remind them several times to do it.

Handrails in resident hallways. Smaller shower. Quiet, not a lot of visible staff, maybe considering the time. Monitoring device worm by residents that tracks location throughout the facility. Air controlled in each resident's rooms. Pets allowed, Allergies? LPNs.

Running special for one bedrooms $2295, normally $3,295. They have four levels of care, 1st level is $325, and that is doubled for level 2 and again for level 3 and so on

Have a friend whose dad stayed here and had good experience.

Handrails in resident hallways. Smaller shower. Quiet, not a lot of visible staff, maybe considering the time. Monitoring device worm by residents that tracks location throughout the facility. Air controlled in each resident's rooms. Pets allowed, Thad's allergies? LPNs.

This isn't a terrible place; however, if you can find a different place I would recommend you go with the other option. We weren't able to visit my loved one during their stay due to COVID. The staff would seem annoyed when we would call check on our loved one.

we toured this community and It was very frustrating. The staff was late for our tour and that pretty much did it for me.

Dropped in to see this facility with no appointment. [Name removed] was very sweet and caring she gave the tour. didn't see many staff around then when I saw two employees on the floor they were both on their phones not speaking English.place seemed clean. the elevator was very loud and sounded like it needed to be serviced. pricing is way to high. they want to charge for everything. a resident was talking to staff about his medication and you could tell resident couldn't understand the employee because of her deep accent. didn't care for how employee reacted she was rude. not a match for my family member.

The bathroom floor was rarely cleaned. The staff had bad attitudes and very low morale. The food was terrible - fried, greasy, covered in congealed gravy. Management is ineffective and the staff reflects it. Although assured by the manager that staff members who demonstrated egregious behavior had been dismissed, they were not. Residents were literally in tears, because they were rushed through their meals and then the meals were taken away from them before they could finish. The residents were really afraid of the staff, because they often said "don't complain or say anything, they will make it worse for you if you do." It broke my heart not to be able to take them all with me when we got our loved one out of there ASAP!

My mom moved here when she only needed assisted living and she did well because she needed minimal support from the staff. I visited my mom 4-7 days a week while she lived here and I called bingo 3/4 Saturdays a month. Most of the ALF residents and staff knew me, I visited my mother often. I feel comfortable giving an honest review of Brookdale Woodstock. The Executive Director [removed] was not helpful or supportive at all. Some staff ([removed]) were helpful, kind and went the extra mile, while most were just there for a paycheck. When my mom's needs changed and she needed memory care, I knew I needed to move her somewhere else. Their memory care staff basically stared at the residents and did the absolute minimum. The days that my mom spent in memory care at Brookdale Woodstock set her back cognitively. The food was not good at best. My mom frequently complained about it and I would not have eaten it if given the choice. My mother has lived at three other similar communities and Brookdale is the second to worst. I would not recommend this place for assisted living and would strongly advise against it for memory care. If I could talk to myself one year ago right before I moved my mother into Brookdale Woodstock, I would have stopped myself from moving her there.

My mom moved here when she only needed assisted living and she did well because she needed minimal support from the staff. I visited my mom 4-7 days a week while she lived here and I called bingo 3/4 Saturdays a month. Most of the ALF residents and staff knew me, I visited my mother often. I feel comfortable giving an honest review of Brookdale Woodstock. The Executive Director [name removed] was not helpful or supportive at all. Some staff ([names removed]) were helpful, kind and went the extra mile, while most were just there for a paycheck. When my mom's needs changed and she needed memory care, I knew I needed to move her somewhere else. Their memory care staff basically stared at the residents and did the absolute minimum. The days that my mom spent in memory care at Brookdale Woodstock set her back cognitively. The food was not good at best. My mom frequently complained about it and I would not have eaten it if given the choice. My mother has lived at three other similar communities and Brookdale is the second to worst. I would not recommend this place for assisted living and would strongly advise against it for memory care. If I could talk to myself one year ago right before I moved my mother into Brookdale Woodstock, I would have stopped myself from moving her there.

The bill of goods that I was sold for accommodations, amenities and services were not the ones that my mother received. When it comes to their Alzheimer's/dementia wing it is like prison. If I were the state, I would send in an undercover old lady plant to do a little discovery! The young women that worked down the prison wing were absolutely mean, not compassionate at all, not patient at all. There was a lot of yelling to sit down and eat your meal. The choices of movies were inappropriate for scared little old ladies. My mother who is high functioning was not allowed past the lock door or allowed to go out into the garden. When it came to art, they gave her a piece of paper with a preschool outline of a crab and five crayons and a Styrofoam cup that was craft time. There was no place for them to relax, no lounge environment with comfy chairs. Their options were to sit on their bed in their room or sit in the dining area. My mother's options for food were extremely limited. After my mother only spending 11 days there it took me a month to de-program her.

They don’t have many residents I learned that lots of the elders has passed away since new ED in building. Get this two of the residents said they were being held hostage when I went inside there was no one at front desk I had to find someone to help me it was a good 7-8 minute wait before I saw anyone this building is not in best shape I will bop be putting my parents in such horrible places and I pray for those who are there I would never recommend this place to anyone RUNNNNN DONT LOOK BACK

Our grandmother has been there going on 2 years. Before sign the contract we were told are activities for the memory care patients and if special dietary needs we requested they could accommodate. None of this happened and still hasn’t. Since our time there the amount of turnover has been excessive. Two General Managers have come and gone. Still no activities manager and if your loved one has special dietary needs look elsewhere. Monthly fees are going up. Part of the reasons are supplies (?). We supply her toilet paper. Services (?). They’ve said they’ll be hiring an activities director and dietitian since day one. I stopped in a few weeks ago and they had one employee for entire memory care unit. I highly recommend if you are looking for an assisted living facility you look elsewhere.

While Legacy Ridge Neese rd looks nice, Beware. I moved my LATE husband into memory care on [date removed]and he died from multiple infections on [date removed]. He had Alzheimer’s and low blood pressure but tested negative for Covid. He was free of infection per his intake medical report provided by Hospice care physician. He died from Covid, Sepsis. UTI, and metabolic encephalitis. He was not properly kept clean and free from infection. The memory care staff was also very curt with my husband and would not respond when he called them. Several times he would call me at home for help and then I would call the facility and ask management to go check on him and report the staff. I have other friends who overheard staff on the cell phone yelling at my husband.