Bayshire, LLC

The assisted living facility did not adjust Mom's care when she declined shortly after moving there. She passed away within 11 days and a skilled nursing placement would have been more appropriate the last week, especially.

Since a new company bought its been better the cleanliness is better and more staff. I would recommend to others.

I placed my loved one here in Memory Care (MC) in 2023 when the facility was owned by Generations. Since the announcement of the sale to Bayshire last year, the place has gone down hill. The facility is in a major need of a face lift with filthy carpet in the common areas and a leaky roof in the MC dining room. The food has also gone down hill with poor selections at many meals for MC patients. The bright spot is the tenured MC Care Staff and Med Techs who really care about the residents and treat them as if they were their own family. Unfortunately, they appear to be overworked, underpaid, and frequently short staffed, especially on the weekends. New management appears to be trying to remedy the situation, but progress has and continues to be really slow. At one point, I was recommending the facility to many people in the various support groups I attend. However, when people ask me today, I tell them to look elsewhere and have considered moving my loved one myself.

Going through a lot of ownership/management changes. New staff, but more on staff which is nice. The food served isn't bad, but could be more fresh. I would recommend Bayshire Yorba Linda.

Care staff, med techs and housekeeping staff are great! Upper management, not so much. They won't answer email, phones or texts without asking or sending 2nd requests. Communication is good when loved one has an issue. Move in was a joke, didn't complete paperwork until 2 weeks after already moved in. Meals are plentiful, sometimes served cold, salads could be fresher and meal times are too early with only one hour for each meal but they do have an all day menu of a few items. They should email family members about resident meetings, special events, monthly/daily activity lists. My brother and I visit our loved one twice a week and even then we miss some upcoming events. They need to post things throughout the community instead of just at front desk. We toured 10 communities before Mom chose this one, it was less expensive than others with a couple courtyards (they need to keep better maintained, dirty furniture and fountains not working.) The apartments are small, but clean and nice. Building needs a little upgrade on the outside and the windows could be cleaned a couple times a year. Carpet inside (halls, dining, etc) needs deep cleaning or replaced. The front entrance outside is very large with seating, which our Mom loves.

Friendly (everyone in our community) she has meet a few residents. She has only been here a couple of days

She likes it here. It's been a rough start, but she's getting around.

The staff were nice but the facility itself looked run down. The rooms were extremely small, you could only fit one single bed in there. It was also more expensive than some other places we looked into.

If I had a little bit more money I think I would move my loved one out. They are extremely understaffed. The administrative staff are very difficult to get a hold of, if they do get back to us the promises that are made are not withheld. I think that if your loved one is more mobile, it may be a better facility for them.

Our family had an in person tour, and the experience was not a favorable one. It had a nursing home smell to it. There was loud music being played in the memory care unit. The memory care also looked old, and outdated.

Facility is nice but the rooms do not have a lot of natural lighting and the place would be confusing for my mom to manuver because of the different angles to the building.

Like the Placentia place better because of the rooms. The resident rooms all have a sliding glass door and balcony. Having a room with lots of windows, and natural lighting is important for my mom's eye site. She also loves to sit on the porch. Everything else was comparable so Placentia won out over this one.

I would advocate for this community. This was one of the better ones we saw. My loved one was complaining about the time to get assistance from the staff.

The nursing staff here was wonderful, they were very friendly and helpful, but that was not the case with the kitchen staff. The meals were not good, they tell you in the beginning they are chef prepared meals and you pay a lot of money and I ate here and the food was just not good and it was always cold. They do go all out on activities and have a lot to provide for the residents. Overall, I would recommend. When you bring things to their attention they do follow through, you just have to be persistent. They are very accommodating with peoples needs as well and it is a very homey environment.

i suppose it's as good as it gets, but I don't know. My apartment was okay, and I liked it. My children chose this community for me. I would recommend this community to other families. When I was there the food was good but I hear it has declined since then.

My mom was looking for an apartment with a door that leads outside. This helps her take her dog out. I thought it was a fine place. I got all the information I needed from the staff.

totally business not so friendly

This is a very old home in a great setting. It is sad to see the upkeep on the facility has lingered as this place has great potential.

It is going alright here. They leave her in her room too much. I have talked to them about this twice. I told the staff that they need to take her down for activities. They say they ask her and she says she does not want to go. Well, she is confused, so they need to make more of an effort. She is depressed and she says that all she does is sit in her room and look out the window. She is starting to talk like she may as well not be here. The staff needs to get on top of this. It has been a couple of weeks since I mentioned taking her down for activities and still nothing.

This is an update to the most recent review cautioning anyone to have an advocate here or anywhere. Today My mother was given her 8 am pills at 11am. Totally unacceptable. STaff member said they were understaffed. I told the director to get out in the hallway and fill in for the missing med tech . Time sensitive pills must be given close to the dosage time. This evening the med tech gave the pills prior to dinner being delivered to the unit. Dinner was delivered 45 minutes late because they were again understaffed. Again I have told the managers that they need to fill in for their missing staff. It is terrible to give a very elderly person dinner after 7pm and to have given the sleeping pills early before they even ate. If you are not on top of this place every single day, you will have no confidence that they have it together.