Bayshire, LLC

As in every facility if you do not have an advocate involved in every single aspect of your family's care, you are potentially in big trouble. As is often the case the staff for the most part are helpful, kind,and caring. But beware. There is poor coordination. We moved our family member in on a Monday. There was no one there to execute the transition. It took 2 weeks to get the bill correct, to get the call system to be activated, to get thru a full few weeks with all the players who needed intervention in order to get the needs of our family member executed properly. They are understaffed and in some cases poorly staffed. The activities are uninspired and 50 percent of what is on the schedule does not happen. It is all to sell the place. Often one has to call the front desk to have a bathroom in the public spaces cleaned, or to turn the lights on out front at night, or to clean up the dog poop from the resident dog. Management is not visible on the weekends. Everything sort of just coasts with limited oversight. If there was an emergency at 2am and you got a call from your loved one, good luck getting thru to anyone in a leadership position. The staff does not know how to forward the calls. On a one on one basis, the caregivers are kind, caring, helpful. But if you do not have an advocate, your family member could be less protected then you might have been lead to believe. The computers in the library do not work, and yet there are help with computer classes on the schedule. There is a listing for a Rabbi coming, he has not been there in 6 months, There is no PA system so no one can hear. Everything is corporate bottom line. The place functions on a shoe string just trying to get by. I would question everything, monitor everything, double check everything and make surprise visits to find out what is really going on here.

We have had some issues lately with them not delivering on some of the services they provide. For example, the laundry service has really fallen behind our expectations recently. It is a very nice facility. They are remodeling right now (painting the hallways, redoing the carpeting, etc.) and I know it will all look really nice when done. The staff for the most part tries very hard. Unfortunately it just seems like there have been a few things that we have had to continuously have to get onto them about. Issues with her meds, issues with the laundry, etc.

The care isn't as good from when my Dad was there. The communication between the staff members is very poor. They are getting to know her. I just think they could improve on how the staff members talk to each other. They should make sure everyone knows about every patient. My mother was without her glasses and there is times when her hearing aid was not working because it didn't have any batteries. There is certain things they are lacking.

Arrived on time, but had to wait, as it turns out Monique was tied up on the phone and Bernice (activities director?) apparently was asked to give me the tour. Bernice was kind and knowledgeable and did show me all of the facility, however, I came away with the feeling that the 'business' end was on top of their agenda. Monique met us at the end of the tour and took me back to her office to see if I had questions - advised me of a lot of incentives - discounts, financing, etc. Again, while I realize that all of the places are businesses, Emeritus left me with a bit of an uncomfortable feeling and while they would not be removed from our list, it definitely has them placing nearer the bottom.

Not ready for this level of care yet. Too far away and too expensive.

They had one that was two bedrooms but the second bedroom looked like a closet. You could barely fit a twin bed in it. It was very expensive for a second bedroom you couldn't get a single bed into. I left because I thought that was absurd. I thought it was claustrophobic and stuffy.

OK, but a little sterile in terms of both the building and the people. It was clean, definitely clean, but didn't seem as warm. That could have been because of the high rise, it was more like a hospital that a place to live.

Nice facility. Definitely for seniors who are more frail, older, etc. Not for independent living or lightly assisted.

We went and saw this one. On the surface it looked pretty good but that was a fair way away from here and the week I put my wife in there, there was a report on it on the television. It wasn't a very good report. Of course it's a big conglomerate across the United States so some of them are bound to be not quite as good as the others.

The quality was not what they had advertised. The fact is that they left her in bed all the time and the price went up too so the quality went down but the price went up.

Too expensive $5300.00. Community shower, not good.

Liked this place as well. they do have a pool and currently no "Community Fees," and great incentives for moving in. The director is an amazing ambassador for the facility. She gave me a lot of information even if I don't choose them.

Went there, and director was very accomodating... looked at both one and two bedrooms, and the facilities in general. Nice place, well taken care of and residents seemed happy.

Good

My mother currently lives in Barton Creek. The State of Utah has updated the Covid-19 testing and quarantine guidelines but this facility doesn' appear to care. They don't do enough for the mental and emotional well-being of the residents. While in quarantine, meals have often been late or missed. Show you care more about the residents than the bottom line. Treat them like paying guests, not inmates!

Since Brookdale bought this facility from Emeritus it has been well maintained physically. However, current management has cut staffing, cut quality of food and generally been unresponsive to complaints from residents about this. There are no RN nurses in the assisted living section. The staff, while very nice are over-employed and under educated. The administrator is in over his head and should be replaced. Corporate is unresponsive. The regional manager doesn't answer her phone nor return calls. So, while the facility is well maintained, the service to residents is inadequate.

I'm sure its a great place for many but this one did not work out for my parents. I was not there so would prefer to be neutral as my interaction and coordination with most staff was excellent. Had trouble with being transferred to a vacant line that hung up on several occasions but other wise Nick in Skilled Nursing was wonderful as were the front desk staff and lead nurse. one recommendation is to stay on the line to make sure transfers do not go to a recording and hang up without even opportunity to leave a message. I believe my parents were expecting the level of care of a skilled nursing facility yet were in assisted living a different level of care. My sister said the facility was very clean, pretty and food was great. She send photos and I concur it looked very nice indeed.

Staff friendly with great intention but seemed to be short staffed.. Stay on top of staff. Again great staff but too much on their plates. And unnecessary charges I.e. charging over 400 mo to get a wc ride to dining or pay 10 a meal in room. It could also be my dad very reliable on help but we were told pay more and his needs are going to be met. They weren't.

They are understaffed, there are times I. Memory center no medical staff are on the floor very dangerous! Frequently we clean poop and urine off our mothers bathroom floor, come into her room to find her participating in activities and all her bedding covered in urine and poop with the staff saying she wouldn’t let us clean and then watching us as we clean the room up. Laundry disappears never to be seen again. Each time we complain the next time we come generally 3 days later we get pulled aside that our mother did something inappropriate. They are under staffed and they don’t care about the residents. It’s all about getting the monthly fee. I’ve complained about staff taking other residents into the dining room with diapers obviously full and leaking. Who does that to human beings, people that do not care cause the residents are in the memory center and often do not have the ability to voice the conditions themselves. Shameless!

We took my mother out. They didn't check on my mother regularly. The food was not good at all the price too much money for what my mother got. She would ask for a nurse and they never came and this happened several times she lost 30 pounds in the first two months three months she was there.