Aviva Senior Living

Ms wortketter is a very gracious and friendly hostess, but we found the facility to be too bland in overall appeal for bro Ray's tastes and needs.

Way too depressing. Studio Apt $3100. No kitchen. $500 initial fee.

Within the first 4 days of my mom's move in date, she fell four times with the last fall putting her in the hospital with injuries to include a broken shoulder. These injuries exacerbated her illness and my mom passed within one month of her short stay at Aviva River Bend. The Executive Director lacked compassion and professionalism when my dad and I returned to ask questions. I feel the Director of Nursing at intake should have evaluated my mom’s physical capabilities in addition to asking my mom questions she was not able to correctly answer due to her disease. Also, measures should have been taken after her 2nd fall to protect her from serious injury. No words can say how disappointed I am in this facility.

I am so disgusted with that facility. I really don't even want to talk about it anymore. They promised us stuff that they didn't come through with it cost.

[name removed] is extremely rude and I would NEVER send anyone I love and care about to them if they speak to people inquiring with a nasty and disrespectful attitude. Very disgusted and disappointed. If I could give 0 stars for friendliness and staff I would. Will be looking elsewhere and definitely steer everyone away from this location.

The maintenance staff is incompetent and the facility is understaffed. My mom waited 45 minutes naked and wet on the floor after ringing for help. She developed pneumonia having just been released from the hospital with pneumonia. Her threshold remained a trip hazard until her PT raised an issue and it was fixed 3 days before she left, 25 days after moving in. She frequently went without food because of how they serve it. The hold bars in the showers and bathrooms are not ADA compliant and there are illegal outlets too close to sinks. It's an accident waiting to happen. I just hope no one else gets hurt. Oh, and they destroyed her wheelchair and didn't take accountability for it and then put her in a wheelchair that was too small for her further complicating the pneumonia. She ended up back in the hospital.

Overpriced Don't deliver on promises. Exec Director is FAKE, loud and obnoxious. Seems to only be concerned about money. Not caring at all. Good thing Caregivers are very caring, run by a wonderful, caring Resident Director, [name removed] and assistant RN. Had a chance to view memory care, run my a nice man, can't remember his name. Food was great and is now borderline disgusting. We moved mom out and she has since passed.

The administrators are unacceptable. The director chooses friends over qualified employees. Always short staffed and the residents are suffering because of it. If you're looking for quality care go elsewhere. A very high turnover rate with employees.

The front desk staff are very rude and condescending. They make promises, such as, she would have a refrigerator in her room when she moved in. It's been three months and she still doesn't have one. The food that's being served is not identifiable and served cold most times. When you interact with the person at the front desk when I mention my sister's name they roll their eyes and suck their tongues as if there was a problem. When I asked if there was a problem I was told no there's no problem. All of this and she still doesn't have a key to her room. She has to ask someone to give her access to the room she pays [fee removed] a month.

We moved our loved one in about 11 months ago. We really liked the options & management. [date removed], New Facility director took over & nothing has gone right. Staff is quitting, or they let wonderful nurses resign due to bad management. That all aside in the 11 months my loved one has lived there the price has changed 3 times! Effective [date removed] they are making all the residents take an assisted living package for $[removed]more a month! My loved one receives no cares from staff except what is provided with light housekeeping, laundry & meals. They don't have the staff to provide "cares" for all the residents. With this price increase we will be paying $[removed] a month for a 1 bedroom apartment!! That's $[removed]in 1 year! Plus, the activities director treats the independent & assisted living residents like children some of the activities are very undignified. Playing with Legos & tinker toys is not something my 85 year old loved one would like to do. We are moving our loved one.

The staff is never around, especially the front desk attendant. The lights are always off behind the desk. Their work days always end at 2:30 or 3:30pm. All of the employees are new even the Exec. Director is fairly new. I was promised many things when signing up but received very little. It is like pulling teeth! I do like the CNA's they are sweet and compassionate. That is the only good thing about this place. This place has lots of room for improvement. I hope they don't let me down.

We loved Atria Hamilton Heights! It's an older Historic building that is more to Moms' liking. Nice big one bedroom apartment. I think Mom will really like this one!

The communities said that my loved one could stay during his last days but they decided that they couldn't offer the care that he needed. I felt in the memory care unit they need more personalized care rather than leaving the residence in their room and not engaging them. He did not receive the care he needed and was hospitalized due to sores. I would not recommend this community to others

The community was not taking care of my loved ones like they were supposed to. They did not handle our loved ones' care and did not follow the proper procedures. Her dietary need was not being met after several times letting them know what our loved one needed. I would not recommend this community to others. I complained to the parent company and they did refund the last month of us being there.

Not what we are looking for

I never got the feeling that I was important and therefore, [name removed] wouldn't be important.

Sorry, but this place I wouldn't recommend. *Food is good, waitstaff excellent! *Facility is nice except for the back- Dirty, Dirty entrance which has a door that doesn't work, dirty, smelly old carpets and walls, non working door. Buy some paint, a brush and febreeze. * Director - they should replace - unresponsive to requests, insensitive to seniors needs, not a caregiver. Kind of like a used car salesman. * Nurses are ok.

At 1st my husband & I thought that this would be the place for my Mom, but after bringing Mom in for the Tour & seeing the apartments in her price range, this is NOT the place for Mom. The high ceilings make it very difficult to hear in the public rooms of the building such as the Dining Hall. And other issues too.

If you cant care for yourself or have a family member to be there on a daily basis you will not get good care. Staff are not certified aides and some of the nurses have attitude issues. Patients are not checked on on a regular basis and if you need help with care you are screwed. Saw this first hand. If it wasn't for Hospice coming in my loved one would have gotten next to nothing for care. Some of the staff are very questionable and my loved one was afraid of some of them. If you need a staff member good luck in getting someone. Short staffed and shady employees. Their are alot of empty rooms so that in itself should be telling.

This facility did not work out for us. We have transferred to another facility where she is now happy.