Avalon House on Gerard Court

Avalon House balances both professional care and personal wellbeing. We struggled finding an establishment that could provide the level of care my mother needed, but we knew we found the right place after a few weeks of moving to Avalon House. The staff cares about the people they watch over and work with the families to meet their needs and expectations. My mom has been able to create relationships with both the staff and other patients. The food they make is homemade and always smells delicious. The house is always clean. They are flexible around visits and welcome us to come whenever. I am confident my mom is in good hands. I can't thank the staff enough for the care they provide and the assurance it provides me knowing she receives attentive, loving care.

My mom is a resident of another Avalon home where she is content and well-taken care of. I really like the staff, in particular the 2 staff members who live in the home, but I know we are lucky with this particular home! I like that this isn’t a wheeling and dealing type of facility- it is peaceful. Home cooked meals are also a major bonus.

Overall we were pleased with our experience. I think our family member would have felt lost in a larger environment. We liked that she was in a home environment with live-in staff and in a lovely neighborhood. There was something comforting to be able to hear a dryer in the background as we sat in the living room and watched TV. The house and her room were kept clean and she was always dressed in a nice outfit. The staff knew her, were welcoming to family members and would let us know if something needed attention. There were times I felt the 2 live-in caregivers should be provided more time off—a lot is expected of them. The management company was responsive to questions and requests. Looking back, while no place is perfect, we are grateful A Place for Mom suggested Avalon.

Very good personal care. I would enjoy the facility more if there were residents I could socialize with. Most residents have memory care challenges. I would recommend this facility to my family and friends.

[name removed] has cared for my mom for just over two years. She has been kind and caring and has attended to her needs superbly. She gives me frequent updates on her health and sends pictures when they are doing fun activities. She's taking my mom out for many walks on a sunny day. When my mom is up in the middle of the night, and everyone else is asleep, [name removed] is with her. I feel, very confident that my mom is in great hands when I am not there and [name removed] is.

This facility is really good. I'd like to see more physical attention, my loved one is in a wheelchair now. She has physical therapy, but more physical activity outside of that would surely help her. Communication with the family is good. The staff is very friendly and cooperative. They do a good job, I think. Housekeeping is frequent and they do a good job with that also. I would recommend this facility to family and friends.

This community was okay but it did not compare with another community that we were looking at.

This was a nice community and was smaller than we wanted.

This was a nice community and smaller than we wanted.

The price is of this place is just right. This community is in a very nice residential area. The staff seem like they live there and stay there constantly they get to know the residents really well.

I only visited one other place, but I feel like Avalon House has a great value for the money. They give you an exact amount you are expected to pay each month rather than add on fees like the others we looked at. I would recommend to others looking.

It was good, but I was expecting more showing on a virtual tour vs. talking. It ended up just being a discussion with one staff member. It was a great discussion though. It gave me enough information to know that I would consider them if I decided on long term care vs. home care.. They seemed to have a very low patient to caregiver ratio. It seemed like they were set up to make sure that the person being cared for would have continuous care. I just wish I could have seen more of the facility on the tour.

The residence received great personal attention, and the staff is very professional and caring. Communication between the staff and our family is great and they keep us well informed and up to date. I would recommend this community to others.

[Name removed] called to say there was no,availability at Avalon house

I loved everything about Avalon House, from the owner and staff, to the houses, and the caregivers. The way they respect and treat people is excellent. After months of searching various other houses and communities, we finally picked Avalon House for our loved one, and it is perfect. Unfortunately, our loved one was only there a week before she passed, but while she was there, her experience was wonderful.

My husband is doing well since his move to this community. It is a lovely community with kind people. They do a great job with keeping everything well-kept. They are taking very good care of him, and his needs. It has been a lovely experience, and we are pleased.

Very happy with Avalon House. A nce alternative to assisted living. I really liked the home environment and that they specialize in memory care.

We had delivered a piece of equipment to the facility and I realized it was not acceptable to have it there. I do wish I would have known this prior to moving the patient in. Other that that everything at Avalon House On Oakview Drive has been pretty good.

We don't have much experience with these sorts of places, but so far we have been very impressed with Avalon House. It is a nice looking place, the people are friendly, and they seem to be taking good care of my loved one.

I think the move-in process could be a little bit more streamlined, as the process was a little bit unorganized. It would have been helpful if they had an organized process to get us acclimated and let us know what we were facing and what to expect. The owner there is really great though, and keeps us informed and is quick to respond any time we have any questions. Overall it has been a very positive experience. So far so good.