Ascension Living

They have moved our family member 5 times over the last 2 years. Seems disruptive and unkind for patients. We were also under the impression that this was a end of life facility but apparently it is not.

I would advise people to look elsewhere. There are other facilities in the area that do a better job. The food was not palatable, and my husband was left to just watch TV. When we need to move him out we were not given any time we had to do it in one day.

When i first moved in everyone was very friendly, but after awhile the staff became less friendly and more about business. Some activities they had were trivia, arts and crafts year long, and during the holidays like Christmas and Easter they would have sing a longs. The food they served was okay, it would be about a three out of five.

Good care but terrible food. Charge for everything . Plan on a very expensive care for a mediocre facility.

My concern with this community was that they have strange meals hours. When we realized that I did not think this was the community for my mother, and her needs.

My father is here and we are already looking elsewhere. Within two weeks of being here the nursing staff has ignored him and left him to sit in his own urine for well over 6 hours. He’s got a hard time remembering things and they are nonchalant about him not eating anything and the nurses don’t seem to care at all. We’ve complained at least three times. If you care about your loved one do not send them here

During my search in March of 2013 for a suitable assisted living facility for my mother, Stella Chiesl, of the several facilities I visited one was Alexian Villages. When I visited the facility and interviewed the staff including the Director – Lauren, I was impressed with the cleanliness of the grounds and the professionalism of the people I met during the interview process. Based on these first impressions I picked Alexian Villages over the other potential assisted living facilities in the area. Over the past 15 months I have been very disappointed in the service levels my mother received. Once my mother was admitted, the Director was less interested in talking to my mother or the family and more interested in when the check was going to be received. Since I do not live in the Chicago area, I relied on the information I needed to receive about my mother’s health from the staff on duty. The problem was that almost every time I called they were to busy to talk to me or answer my questions. The total number of people working during the night shifts was 2 CNAs and there were no licensed medical staff on site after 5:00 PM. This meant that any medications (morphine, etc.) had to be administered by family members and not by trained medical personnel. The on-site doctor did not appear to be informed as to the medical condition of my mother. This became very evident when my mother was admitted to a hospital last December due to kidney failure, which according to the hospital doctors was caused by incorrect dosage of water pills. Based on my experience over the past 15 months, I would not recommend Alexian Villages to anyone looking for an assisted living facility for their loved ones.

My dad was at Lakeshore at Siena for 4 months and we moved him back to [facility name removed]. They neglected my father and caused him horrific bedsores and infections. That place needs to be shut down. It was the most horrific experience. I filed a complaint with the DQA. I would caution EVERYONE not to place their loved ones here.

Don t let the lakefront fool you. The therapists are great...few personnel actually care. Speech therapy is nonexistant. Most are contracted hires that sit in the nurses stations playing on their phones! My mom almost died here! My mom had a uti that we had to take her to the er to get properly diagnosed. We swooped her out and emptied her room. They never answered call lights...kept her phone out of her reach...never answered their phones. [removed]is better...and that s saying alot!!!

I was confined to bed, but had to learn to get myself to bathroom or I would pee myself. I was in pain for 2 hours because the nurse stated she went to lunch and ran an errand. The occupational therapist did not read my records resulting in her accusing me of either lying about asthma or lying about military service. I am a burn pit victim with my asthma and breast cancer directly related. I left as soon as my ramp was built because I'd rather be home aline than have their services any longer eventhough I was authorized an additional 2 weeks. I'd had ankle surgery with a plate and 13 screws. Not ONE of my nurses checked my bandages and refused to help me adjust my boot. I could have had a problem with my incision and nobody would know until weekly doctor visit. I finally took it off myself so they could assist putting it back on. The entire experience was beyond ridiculous.

I am a medical provider and I cannot say enough bad things about this facility. First, the rehab physician, [name removed], has NO rehab experience. He is a weight mgmt and obesity specialist. He did not properly medicate my [age removed] yo mother who broke her arm and hip. Little to no medication was provided and there was a 2 week span with NO pain medication. Her poor care limited her ability to rehab and cost her mobility. When she had difficulty moving due to the lack of medication, I had a nurse threaten that she would go to skilled nursing, which coincidentally they have on site. She was not changed frequently and was left to sit in urine frequently. She developed at UTI and they refused to test her, leaving us to try to treat it for the last 2 weeks after we thankfully left the facility. I would never put anyone I loved into this facility. They have a 4 star rating but do not deserve it at all.

Visited but not impressed. Too large very old feeling. Feeling of nursing home environment.

Alexian Village was acquired by Ascension recently in the spring. Food is so important to seniors, and real changes in quality, taste and healthy offerings need to be made soon without significant cost increases. It is clear that the right surveys are taking place, but all the residents are wondering if any real improvements will be made, of if it's just going to be empty words and promises. As a family member of a resident for years, the new management should be put on notice to do something immediately. These are some of the basics that can take down all other ratings, so the overall becomes realistically disappointing for all who live here. Simple fixes will mean a lot. PLEASE HELP the CAUSE

My mom and I wish we had never had her move to Alexian Village. She pays a lot of money to live there with the expectation of healthcare availability since she lives independently. NOT so anymore. The statement by management yesterday was "if you can live independently, you have the capability of calling 911 yourself"... She pays $3,000 monthly to ensure she is taken care of and this would include basic healthcare. This facility has changed management 3+ times in the last 3 years. Food is terrible. No physician on site..........we are now looking elsewhere for her to live. (The employees, however, are wonderful!)

WOULD NOT RECOMMEND!!!!! MY FATHER IN LAW HAS BEEN AT THE WICHITA, KS, RIDGE RD FACILITY FOR 3 WEEKS, HE’S HAD EXACTLY 3 SHOWERS, THE LAST ONEN WE HAD TO ASK FOR MULTIPLE TIMES. PRIOR TO HIS LAST SHOWER HE HAD BEEN WEARING THE SAME CLOTHING FOR 4/5 DAYS. TONIGHT HIS HEADPHONES HAVE BROKEN AND D/T VISITATION RESTRICTIONS WE CANNOT TAKE HIM A NEW PAIR. THE NURSE ON DUTY WILL NOT ALLOW FOR ANYONE TO MEET US AT THE DOOR FOR THEM. MORE OFTEN THAN NOT WE WERE MET WITH RUDENESS OR JUST PLAIN IRRITATION. I HAVE BEEN A NURSE, AS WELL AS A CNA, IN THE LONG TERM/SKILLED NURSING SETTING AND KNOW HOW THINGS WORK! I HAVE PERSONALLY MADE HIS BED ALL BUT 2 DAYS OF HIS STAY. I HAVE CALLED THE FACILITY ON A COUPLE OF OCCASIONS AROUND 6AM OR SO AND HAD TO CONTINUE CALLING UNTIL SOMEONE ANSWERED. I WAS TOLD THAT THEY WERE BUSY GIVING REPORT. WE HAVE HAD TO CALL AND ASK FOR SOMEONE TO CHECK ON HIM BECAUSE HE HAS CALLED US AND NO HAS ANSWERED HIS CALL LIGHT. OUTSIDE OF A COUPLE OF THE AIDES AND NURSES, ON UNIT B-1 OR 1-B (NOT EXACTLY SURE HOW THEY REFER TO THE UNIT) WE ARE NOT HAPPY. WE DID NOT FEEL AS THOUGH MY FATHER IN LAW WAS GETTING THE CARE AND CONSIDERATION THAT HE DESERVED. NOR WERE A COUPLE OF THE OTHER RESIDENTS THAT MAYBE NEEDED A BIT MORE ATTENTION BECAUSE THEIR MEMORY WAS’NT THAT OF OTHERS. I WILL NEVER RECOMMEND A VIA CHRISTI FACILITY TO ANYONE.

If you are looking for a Rehab Facility, do NOT even consider this place! Wouldn't recommend to ANYONE! *No Structure, NO one in charge, staff very disconnected *Did not use medical belt to move very WEAK patient *Bar talk at Nurses station, very UN professional *Patient finished meal, asked to return to room...was told the aides went to lunch, just wait until they return. * Did not take bandage off the incision as Dr. ordered, they were reminded 4 days later, and said it was no big deal. *Did not bring the food asked for at mealtime. later said patient can't have that food...Well, come ask if she would like something ELSE!! *Bus scheduled for patient DR. APPT was scheduled an hour LATER than the appointment! *Patient , age 83, off food, (trouble with swallowing after surgery) for 12 days...when she could eat again, the RN said "Eat as much as you possibly can!" Really? Crispy fried chicken & Mashed Pot. with gravy, 2 glasses of milk AFTER 12 DAYS of no food, or water, only small ice cubes. Then...later nausea for 5 days...until FAMILY asked for nausea medication!!