Ascension Living

This is a good retirement community. The food and food service could get better and I hope it does.

Nice visit however my mother would prefer more independent living options/amenities and updated 2bed/2bath, underground parking.

My mother and I had a good tour of this community. Everyone was very kind, and friendly. The community looked nice, and well maintained. Our questions were answered, and they were informative. It was a pleasant experience. The choice was up to my mother, and she decided to go with another community.

I had a pretty good tour of this community. I toured it for my mother and her needs. Everything went well, and I was satisfied with my tour. The community looked clean. From what I saw everything appeared to be well-kept. The staff was nice and friendly. It was a good experience.

I toured this community for my mother and her needs, and everything went pretty well. It is a nice community with friendly people. From what I saw everything looked nice and neat. They do a good job with the cleanliness of the facility. It was a pleasant experience, and I enjoyed my tour of this community.

It would be hard for me to rate it because my mom refused to go there. Jaime was very nice, she did a nice job and everything, she showed her around and was trying to talk to her but in the end she didn't sign. We liked it and we liked Jaime and the people seemed nice, we saw some of the staff, but mostly the residents, none of them are really elated about it, most of them are looking sad and wanting out.

More of a nursing home feel

We were not very impressed. It was dark and gray and chaotic.

The food is dreadful and deplorable. The biggest problem is the food. The meat is overcooked or undercooked, and the veggies are overcooked. My loved one has not partcipated in any activities. There is a handful of people who are helpful. The residents are nice. There was no hot water for a few days. They are understaffed, and on their third Executive Director. They have a lot of features in the building, that are pleasant.

We pciked this community because it was recommended. After a frustrating first 6 six weeks with slow progress and resolution we moved my lovedone out. They were working on improvements when my loved one moved out. As I said initially, they were really in a state of flux with old staff leaving or having been let go and many of her new resident needs not having been met. Hopefully they've worked that all out, but my loved one wasn't willing to wait and find out if it would improve.

They were one of the few places in the area that did have a specific memory care facility. But their prices were increasing, and they would have bee considerably more a month than the place we chose. Yet they offered a fraction of what the place we chose did. And the facility was also more dated. I just didn’t feel their facility was as equipped to deal with memory care. And it felt more like a nursing home vs. the home-like feeling we were looking for.

They have moved our family member 5 times over the last 2 years. Seems disruptive and unkind for patients. We were also under the impression that this was a end of life facility but apparently it is not.

I would advise people to look elsewhere. There are other facilities in the area that do a better job. The food was not palatable, and my husband was left to just watch TV. When we need to move him out we were not given any time we had to do it in one day.

When i first moved in everyone was very friendly, but after awhile the staff became less friendly and more about business. Some activities they had were trivia, arts and crafts year long, and during the holidays like Christmas and Easter they would have sing a longs. The food they served was okay, it would be about a three out of five.

Good care but terrible food. Charge for everything . Plan on a very expensive care for a mediocre facility.

My concern with this community was that they have strange meals hours. When we realized that I did not think this was the community for my mother, and her needs.

My father is here and we are already looking elsewhere. Within two weeks of being here the nursing staff has ignored him and left him to sit in his own urine for well over 6 hours. He’s got a hard time remembering things and they are nonchalant about him not eating anything and the nurses don’t seem to care at all. We’ve complained at least three times. If you care about your loved one do not send them here

During my search in March of 2013 for a suitable assisted living facility for my mother, Stella Chiesl, of the several facilities I visited one was Alexian Villages. When I visited the facility and interviewed the staff including the Director – Lauren, I was impressed with the cleanliness of the grounds and the professionalism of the people I met during the interview process. Based on these first impressions I picked Alexian Villages over the other potential assisted living facilities in the area. Over the past 15 months I have been very disappointed in the service levels my mother received. Once my mother was admitted, the Director was less interested in talking to my mother or the family and more interested in when the check was going to be received. Since I do not live in the Chicago area, I relied on the information I needed to receive about my mother’s health from the staff on duty. The problem was that almost every time I called they were to busy to talk to me or answer my questions. The total number of people working during the night shifts was 2 CNAs and there were no licensed medical staff on site after 5:00 PM. This meant that any medications (morphine, etc.) had to be administered by family members and not by trained medical personnel. The on-site doctor did not appear to be informed as to the medical condition of my mother. This became very evident when my mother was admitted to a hospital last December due to kidney failure, which according to the hospital doctors was caused by incorrect dosage of water pills. Based on my experience over the past 15 months, I would not recommend Alexian Villages to anyone looking for an assisted living facility for their loved ones.

My dad was at Lakeshore at Siena for 4 months and we moved him back to [facility name removed]. They neglected my father and caused him horrific bedsores and infections. That place needs to be shut down. It was the most horrific experience. I filed a complaint with the DQA. I would caution EVERYONE not to place their loved ones here.

Don t let the lakefront fool you. The therapists are great...few personnel actually care. Speech therapy is nonexistant. Most are contracted hires that sit in the nurses stations playing on their phones! My mom almost died here! My mom had a uti that we had to take her to the er to get properly diagnosed. We swooped her out and emptied her room. They never answered call lights...kept her phone out of her reach...never answered their phones. [removed]is better...and that s saying alot!!!