Ascension Living

Since my mother-in-law lives in independent living, staff isn't seen often. She does see them at meals. Says they are very nice. There is a cleaning woman that comes, and she too is a wonderful lady. Does a good job.

I toured Ascension Living Fox Knoll Village during my search for Independent Living. This facility and my tour were okay. However, I decided to continue on with my search.

This is a lovely community however, it is not well maintained. They have activities like walks and walks a long the river but with covid things are currently limited. They had things scheduled like dinners out and plays but they had to be canceled due to covid.

Not suitable for my needs and my loved ones needs. This was not an independent living facility and they offered more services than we really needed for our loved one at the time. This was not as new of a building either as the facility that we choose for our loved one. The staff were nice it just wasn't the fit for us.

It is a fancy looking place but not as nice on the inside. I would not move her again given the choice. People are moving out. The food has gone down since they changed companies in March. You do not get many choices. I like Diet Sprite and they never have it in stock. We used to have choices. They run out of a lot of things. They took away all the snacks they use to offer. They have cut a lot of services. A lot of the residents complain that they are treated like children. They come into your apartments without knocks. Not all the staff are wearing masks.

This is a good retirement community. The food and food service could get better and I hope it does.

Nice visit however my mother would prefer more independent living options/amenities and updated 2bed/2bath, underground parking.

I do not like that they have set times for meals. The food is terrible. They do not offer healthy meals and it is not prepared well. Most of the residents have not been friendly so it has been difficult making friends. I have had a few billing issues with this community. The community is clean and the housekeeper that cleans my apartment is wonderful. They do not offer a lot of active things to do. The director is wonderful and very helpful.

My mother and I had a good tour of this community. Everyone was very kind, and friendly. The community looked nice, and well maintained. Our questions were answered, and they were informative. It was a pleasant experience. The choice was up to my mother, and she decided to go with another community.

I had a pretty good tour of this community. The staff was kind, and friendly. From what I saw the community looked nice. It was a nice tour, but I didn't feel this was the community for my parents, and their needs.

I had a pretty good tour of this community. I toured it for my mother and her needs. Everything went well, and I was satisfied with my tour. The community looked clean. From what I saw everything appeared to be well-kept. The staff was nice and friendly. It was a good experience.

I toured this community for my mother and her needs, and everything went pretty well. It is a nice community with friendly people. From what I saw everything looked nice and neat. They do a good job with the cleanliness of the facility. It was a pleasant experience, and I enjoyed my tour of this community.

My only complaint is the food is horrible for what they pay and I don't think the dinning staff and cooks are managed right, ever since that one lady cook quit like 5 or 6 months ago that place has went down hill. The staff in the kitchen and dining room always have a bad attitude and they are not very clean. I had lunch with my mom and I seen a male cook serving with gloves on and in one hand he was talking on his phone with gloves on, that's nasty and one of the lady cooks always looks dirty that's very poor hygiene, I don't know her name but she's a big tall lady. Also one day I was sitting with my mom and.the dinning room director was yelling at one of the servers and when she seen me I smiled at her and said hello and she gave me a dirty look and didn't say a word, to me that's very ignorant and If you want to improve your facility she should not be in an upper management. Just so you know I don't remember her name but I do know she is a lead caregiver and she is a great success for your facility, I don't see her do a whole lot because I'm not with my mom all day but when I do see her she always has so much passion. She is always helping and I've also seen her with a resident that was upset and she calmed her down and made her smile, to me that is passion. She is an angel to fox knoll. MY mother told me if any resident asked her for somthing she would drop everything she's doing to help them. That's the kind of people we need everywhere. I also wanted to tell you there also is a full time caregiver on the morning shift that is an amazing worker she is tall with red hair and she's probably around the age 40. Also a 2nd shift cargiver named Jackie is really good. Also a nurse named joclyn is really good, she always has an answer for everything and is very professional. Director of nursing is also amazing and the activity lady's are amazing as well. I've notice the maitnance manager is not very professional, I seen him flirting with a younger caregiver which was gind of ackward. This place needs improvement but I would still recommend any one.

It would be hard for me to rate it because my mom refused to go there. Jaime was very nice, she did a nice job and everything, she showed her around and was trying to talk to her but in the end she didn't sign. We liked it and we liked Jaime and the people seemed nice, we saw some of the staff, but mostly the residents, none of them are really elated about it, most of them are looking sad and wanting out.

When we visited this community we were stuck in the elevator for over 5 minutes. The young lady giving us the tour was telling us the maintenance people had just checked them and they were in good working order but we ended up getting stuck. This community reminded me of an old hospital and had the feeling of coming to visit someone in the hospital. We were just not impressed, nothing really popped out to us.

More of a nursing home feel

We were not very impressed. It was dark and gray and chaotic.

The food is dreadful and deplorable. The biggest problem is the food. The meat is overcooked or undercooked, and the veggies are overcooked. My loved one has not partcipated in any activities. There is a handful of people who are helpful. The residents are nice. There was no hot water for a few days. They are understaffed, and on their third Executive Director. They have a lot of features in the building, that are pleasant.

We pciked this community because it was recommended. After a frustrating first 6 six weeks with slow progress and resolution we moved my lovedone out. They were working on improvements when my loved one moved out. As I said initially, they were really in a state of flux with old staff leaving or having been let go and many of her new resident needs not having been met. Hopefully they've worked that all out, but my loved one wasn't willing to wait and find out if it would improve.

They were one of the few places in the area that did have a specific memory care facility. But their prices were increasing, and they would have bee considerably more a month than the place we chose. Yet they offered a fraction of what the place we chose did. And the facility was also more dated. I just didn’t feel their facility was as equipped to deal with memory care. And it felt more like a nursing home vs. the home-like feeling we were looking for.