Ascension Living

I was confined to bed, but had to learn to get myself to bathroom or I would pee myself. I was in pain for 2 hours because the nurse stated she went to lunch and ran an errand. The occupational therapist did not read my records resulting in her accusing me of either lying about asthma or lying about military service. I am a burn pit victim with my asthma and breast cancer directly related. I left as soon as my ramp was built because I'd rather be home aline than have their services any longer eventhough I was authorized an additional 2 weeks. I'd had ankle surgery with a plate and 13 screws. Not ONE of my nurses checked my bandages and refused to help me adjust my boot. I could have had a problem with my incision and nobody would know until weekly doctor visit. I finally took it off myself so they could assist putting it back on. The entire experience was beyond ridiculous.

I am a medical provider and I cannot say enough bad things about this facility. First, the rehab physician, [name removed], has NO rehab experience. He is a weight mgmt and obesity specialist. He did not properly medicate my [age removed] yo mother who broke her arm and hip. Little to no medication was provided and there was a 2 week span with NO pain medication. Her poor care limited her ability to rehab and cost her mobility. When she had difficulty moving due to the lack of medication, I had a nurse threaten that she would go to skilled nursing, which coincidentally they have on site. She was not changed frequently and was left to sit in urine frequently. She developed at UTI and they refused to test her, leaving us to try to treat it for the last 2 weeks after we thankfully left the facility. I would never put anyone I loved into this facility. They have a 4 star rating but do not deserve it at all.

Visited but not impressed. Too large very old feeling. Feeling of nursing home environment.

Alexian Village was acquired by Ascension recently in the spring. Food is so important to seniors, and real changes in quality, taste and healthy offerings need to be made soon without significant cost increases. It is clear that the right surveys are taking place, but all the residents are wondering if any real improvements will be made, of if it's just going to be empty words and promises. As a family member of a resident for years, the new management should be put on notice to do something immediately. These are some of the basics that can take down all other ratings, so the overall becomes realistically disappointing for all who live here. Simple fixes will mean a lot. PLEASE HELP the CAUSE

My mom and I wish we had never had her move to Alexian Village. She pays a lot of money to live there with the expectation of healthcare availability since she lives independently. NOT so anymore. The statement by management yesterday was "if you can live independently, you have the capability of calling 911 yourself"... She pays $3,000 monthly to ensure she is taken care of and this would include basic healthcare. This facility has changed management 3+ times in the last 3 years. Food is terrible. No physician on site..........we are now looking elsewhere for her to live. (The employees, however, are wonderful!)

WOULD NOT RECOMMEND!!!!! MY FATHER IN LAW HAS BEEN AT THE WICHITA, KS, RIDGE RD FACILITY FOR 3 WEEKS, HE’S HAD EXACTLY 3 SHOWERS, THE LAST ONEN WE HAD TO ASK FOR MULTIPLE TIMES. PRIOR TO HIS LAST SHOWER HE HAD BEEN WEARING THE SAME CLOTHING FOR 4/5 DAYS. TONIGHT HIS HEADPHONES HAVE BROKEN AND D/T VISITATION RESTRICTIONS WE CANNOT TAKE HIM A NEW PAIR. THE NURSE ON DUTY WILL NOT ALLOW FOR ANYONE TO MEET US AT THE DOOR FOR THEM. MORE OFTEN THAN NOT WE WERE MET WITH RUDENESS OR JUST PLAIN IRRITATION. I HAVE BEEN A NURSE, AS WELL AS A CNA, IN THE LONG TERM/SKILLED NURSING SETTING AND KNOW HOW THINGS WORK! I HAVE PERSONALLY MADE HIS BED ALL BUT 2 DAYS OF HIS STAY. I HAVE CALLED THE FACILITY ON A COUPLE OF OCCASIONS AROUND 6AM OR SO AND HAD TO CONTINUE CALLING UNTIL SOMEONE ANSWERED. I WAS TOLD THAT THEY WERE BUSY GIVING REPORT. WE HAVE HAD TO CALL AND ASK FOR SOMEONE TO CHECK ON HIM BECAUSE HE HAS CALLED US AND NO HAS ANSWERED HIS CALL LIGHT. OUTSIDE OF A COUPLE OF THE AIDES AND NURSES, ON UNIT B-1 OR 1-B (NOT EXACTLY SURE HOW THEY REFER TO THE UNIT) WE ARE NOT HAPPY. WE DID NOT FEEL AS THOUGH MY FATHER IN LAW WAS GETTING THE CARE AND CONSIDERATION THAT HE DESERVED. NOR WERE A COUPLE OF THE OTHER RESIDENTS THAT MAYBE NEEDED A BIT MORE ATTENTION BECAUSE THEIR MEMORY WAS’NT THAT OF OTHERS. I WILL NEVER RECOMMEND A VIA CHRISTI FACILITY TO ANYONE.

If you are looking for a Rehab Facility, do NOT even consider this place! Wouldn't recommend to ANYONE! *No Structure, NO one in charge, staff very disconnected *Did not use medical belt to move very WEAK patient *Bar talk at Nurses station, very UN professional *Patient finished meal, asked to return to room...was told the aides went to lunch, just wait until they return. * Did not take bandage off the incision as Dr. ordered, they were reminded 4 days later, and said it was no big deal. *Did not bring the food asked for at mealtime. later said patient can't have that food...Well, come ask if she would like something ELSE!! *Bus scheduled for patient DR. APPT was scheduled an hour LATER than the appointment! *Patient , age 83, off food, (trouble with swallowing after surgery) for 12 days...when she could eat again, the RN said "Eat as much as you possibly can!" Really? Crispy fried chicken & Mashed Pot. with gravy, 2 glasses of milk AFTER 12 DAYS of no food, or water, only small ice cubes. Then...later nausea for 5 days...until FAMILY asked for nausea medication!!