Arcadia Management

Most front desk and some wellness staff are friendly and helpful. Many, including those in management, are not. The activities staff are friendly and caring and the activities are adequate. However, the overall management and care are unacceptable. At first glance, the place appears clean. However, the shared bathrooms (used by guests as well as residents) often smell horribly and are often soiled with fecal matter and urine. Housekeeping does not keep up well with cleaning in both private rooms (the few that I've been able to observe) and in some shared spaces. Wellness has made a series of different errors (some with serious consequences). Showering and dressing assistance are inconsistent and inadequate, resulting in poor hygiene and health concerns. Any concerns brought up to management are not addressed in a timely nor a professional manner. Calls and emails are not returned. Questions and concerns (including immediate health/safety issues) are not taken seriously nor addressed adequately. "Promises" to fix issues related to showering, dressing, laundry, wellness, health/safety, roommates, etc. are not kept. Over and over again the same issues arise. Employeee and management turnover rate is high. There is serious lack of communication among and between staff members. It's sad that people entrust their loved ones to a place that on the surface looks great, paying 4-star prices for 1-star service.