Arcadia Management

very clean, no odors staff very friendly not too much outdoor space good on nurtrition felt safe very ood personal care 30 day moveout time and every 90 day review felt good about trusting my instincts.

Like Atria S Setauket, very lovely staff. LIked the studios, but would have liked a bit more light; Do like the location of dining room. Like the "porch." Would like the common park area to be away from the noise of the LIE. Might be hard for those who are already hard of hearing to converse. Like the range of activities. All parts of the facility were being used from the common area to the beauty parlor, to the movie room. Was a little disturbed by all the people in the common area asleep. Did like the impromptu tissue paper flower making.

My concern was the elevator. At the time of my visit, residents were waiting on line for the elevator. I beleive maint or housekeeping was involved with the elevator. There should be a designated elevator for maint and h/keeping. A safty issue....

The facility was very nice. The residents were much more limited in their mobility than my parents. I did not feel this was the right place.

I am surprised at the other reviews of this location, and would tend to think these are reviews added by the Arbors themselves. reality...... This is an old holiday inn type building, as far as cleanliness I would think there could be some improvement, yesterday while visiting I noticed PILLS on the floor outside the residents doors, including pills found on the floor in the elevator, this is medication that elderly people have paid copays for! the food is mediocre at best, and if you order a meal to the room there is a 3.00 delivery fee tacked on to your rent, which in itself is fine but they deliver cold , half meals because they run out of things. they are drastically understaffed and have woken residents (including my mother )up at 4 AM to start administering morning pills just so they can complete the task before the next round needs to be administered. all this and we just received a rent increase of almost 220.00 meanwhile income from S.S. was only $20 the staff is friendly I do not want to take anything away from them, but as far as how this place is run it could use some major improvements

Decent place because of some of the staff and residents. Activities are pretty good, but food is below average. The aides are a mixed bag, some are good, some bad, and you never know what you will get. The upper management, however, is a different story. Because of this, good employees don't stay on very long and this causes issues for the residents.

It's a nice community, but it's not a great fit. There is one lady that is great, but if she isn't there I am not sure my loved one is checked on. Getting up and down from the third floor is really difficult. If you are mobile and able to get around you might be really happy here. If you are going to be on the third floor and you are able to hold a conversation this may not be the best fit.

During my visits, I have witnessed multiple troubling issues: I saw cockroaches in her room. She was left sitting in the dining area in her wheelchair for an extended period of time, crying, not knowing how to get back to her room. She had a gash on her leg that she could not explain. It had not been cleaned or bandaged until I noticed it and raised concern. I was then told there were no nurses on the premises that day to address it. There was feces on her rug, sneaker, and bedsheets that had gone unnoticed. I was told cleaning it was “not their job.” She asked for yogurt after seeing another resident eating it and was told she was not allowed to have one. Her laundry had not been done for over a week, and her clothes smelled. On another visit, her laundry had been cleaned but left sitting on the couch for days, with no one assisting her in putting it away. She did not even realize her clothes were there.

My sister requires assistance with daily activities such as getting dressed, showering, and using the bathroom. She frequently has difficulty receiving timely help, particularly when she needs assistance with toileting and getting ready for the day. When our family raised these concerns, [name removed] was very understanding and listened carefully. Unfortunately, these issues are still ongoing. I have heard other residents express concerns about the quality of the food, although I have not personally tried it. The aides are generally very pleasant and kind. However, I feel that there may not be enough staff to adequately meet the residents’ needs. If [name removed] required less assistance with daily living, I believe our overall experience would likely be much better.

Our family member stayed in the Transition Sector. The room is spacious in size. The meals were never served at a hot temperature, but more at room temperature. Not saying the meals were not fully cooked, but they were served warm. Staff seemed to change often. I think confusing residents.

The people working there are over worked and under paid. They aren't happy and it shows in their care. Don't choose The Arbors at Westbury. What amenities? The room size was fine/average. The cockroaches IN the rooms were the issue.

Everything is great, except…… Whenever you call to have someone come to your room for help it’s at least a 2 hour wait. The aide told us there is only 1 worker for 20 rooms! Before we signed the lease we were told 30 min max. Unacceptable

The cost of the facility is over the top for most people. It certainly was for me. So the value was terrible, considering everything. Some of the staff is friendly but most of the staff is not, especially the administration. It becomes obvious very quickly that it's all about money. Loss of most of your freedom is a big factor. Lots of attitude on part of certain members of the staff when they don't get their way with you, they want you to be a Yes man/woman. There is not a whole lot to do other than play, bingo, watch movies, watch some kind of entertainment, eat, sleep and be up very early in the morning so they can make your bed. Etc.. As for friendship, unfortunately, the largest percentage of the resident population seem to be suffering from varying degrees of dementia. So it's difficult to be friends with someone who doesn't even remember who you were 15 minutes before or after you talked with them. overall, I see it as a place where you go and wait to die while spending every penny, you have to do that.

They were nice people. I didn't like that my mother stayed in the room way too much. A few times they didn't make sure that my mom's portable oxygen machine was recharged. The place was clean and they just did a remodel of the lobby and great room, which is beautiful. The food was good. [Name removed] was very nice.

I would recommend to find somewhere else other than this community. I am not my happiest here and I am looking to move if it is possible and if not I hope that things get better and change here.

We had some billing issues we had to deal with from the community. the room size was satisfactory and they offered several different room sizes. I would not recommend this community to others.

We chose The Arbors at Hauppauge because of its location, it was close to my brother and I so we could see her often. Then there was a lock down so we couldn't visit which was an issue. She shared a room with someone else so it was a little tight on space. She was satisfied with the food, but it did become repetitive after a while. I wouldn't trust the management, they have not been very helpful. I would not recommend, I believe they were understaffed on the weekends.

We are not getting good communication from the property. My mom is stuck in her room all day due to the quarantine, it is really hard on her. In normal times it was fine, there were things to do. I wish they would be better at communicating to us family members what is going on and letting us know if residents there have Covid-19.

Does not have enhanced license

Does not have enhanced license