Arcadia Management

We chose The Arbors at Hauppauge because of its location, it was close to my brother and I so we could see her often. Then there was a lock down so we couldn't visit which was an issue. She shared a room with someone else so it was a little tight on space. She was satisfied with the food, but it did become repetitive after a while. I wouldn't trust the management, they have not been very helpful. I would not recommend, I believe they were understaffed on the weekends.

We are not getting good communication from the property. My mom is stuck in her room all day due to the quarantine, it is really hard on her. In normal times it was fine, there were things to do. I wish they would be better at communicating to us family members what is going on and letting us know if residents there have Covid-19.

Does not have enhanced license

Does not have enhanced license

I was not impressed with our experience in this community. I feel there is much room for improvements around this community. The staff needs improvement, an many other areas. I was disappointed with our experience in this community.

I was overall not impressed with this particular community at all. It is kept clean, however the building complex was awkward and not in the best shape. It also felt very cramped and had narrow hallways.

Not as clean, 'new' as the others, off busy Jericho Turnpike, was least expensive.

It's clean and the people are friendly. They are receptive if you bring things up, and try to fix the problems. It's an older building and the roof leaks, They have tried to fix it but it still leaks. It's difficult to get what you want in the dining room, you really have to speak up and advocate for yourself, and the workers in the kitchen have a bad attitude. We chose it because it was less expensive than others and had an all inclusive charge. Make sure your loved one can speak up and advocate for themselves, before choosing this place.

Nice facility but shared room very small. Prices on high side for same service.

The staff are attentive & respectful every time I visit. My mother is in a clean & safe community at specializes in dementia care and we are able to have peace of mind that she is being well cared for

We are especially disappointed in the charges for Community Fee which is supposed to be used for paying for services and entertainment and the use of lounges. But if you are sick and hospitalized and not able to benefit from these due to your absence then a reduction in the charges should be made proportional to your non use period. The Arbors can also send you to the hospital unnecessarily and delay your reentry because of their strict rules. Bottom line is you are at their mercy and self serving policies. They also turn a deaf ear to requests to be reasonable if it affects them monetarily. You should have an ombudsman as your advocate because there is no control over certain matters and procedures. I could also complain about 30-day policies. They won't accept your requests to remove a resident unless you give a 30-day notice. This could be an imprisonment to the individual who needs to get out but will forfeit a deposit. Management is deaf to a lot of things. Beware!

My mother passed away, but as far as the arbors is concerned, quite honestly she never made it there and they did nothing about the money we were charged, i'm not happy at all. She never amde it there because her condition had worsened and they re evaluated and said she was no longer a good candidate, which I completely understood but she never had any of the services they provided, no meals, nothing, I thought there should be some compensation made. I want it all behind me now, I said something to them initially but they just didn't care. We liked the place initially, we liked the people, but we had no real experience with them until they said she wasn't a good candidate.

The community was kept clean and the staff was friendly. In the beginning, the care was good but towards the end of my brother's stay, they were not good with accurately communicating his health situation to us. Because of the community lock down as the result of the Covid-19 pandemic, we were not able to visit him. My brother was happy here while he was well and we were happy with their services.

Wellness staff made several mistakes. Executive Director does not respond to telephone calls and often has other staff members to address issues. My Mother ran out of medications so many times. High turn over rate of the staff. Please pick another community for your loved one.

I moved my Mom. They were not attentive and didn't seem capable of dealing with her overall care in a way that satisfied me. All they cared about was their bill.

The place lied and said they could handle her. Not only did she fall but they did not tell us. The only way we found out was by my brother in law calling there to see how her first night was. Very sneaky place knew it was to good to be true for her

Most of the staff is very friendly however they are extremely understaffed. Some of the staff does not understand dementia and therefore did not have patience with my mom and I had cameras in her room to witness her being yelled at several times. The staff does not get paid well enough therefore they have trouble hiring and keeping staff members. They had me sign my mother's personal care plan and did not adhere to the plan at all. She was supposed to be checked on every four hours sometimes it said every two hours, most of the time she was not checked on at all, and I have the cameras and the videos to prove it. I constantly had a call to get someone to take my mother to her meals because they forgot. I complained over and over to corporate to the administrators and nothing improved. I could go on and on and on. If you have a family member who is completely with it it's not a bad place to go to if you have a family member who has a little bit of dementia. It is the wrong place for your parent. Not to mention that they now take Medicaid and they're doubling up on all the rooms and the quality of people is not good. They are very much in need of around the clock care and they're not receiving it. The staff is exhausted.

A resident was accepted after an initial review, but within a short time the community determined they weren't able to provide the right level of care. This created a stressful situation and the family had to quickly find a more suitable option.

Mom moved into Arbors East at Islandia memory care about year ago. DO NOT BELIEVE the sales, the advertising, and the promises from staff. When you check out the place, they will promise great, attentive, caring environment for your relative. In reality, the place is simply a roof over your head and a few meals a day. The care there leaves ALOT to be desired. Only about half of what Mom needs and was promised gets done on a daily and weekly basis. Staff do not communicate with each other. When raising concerns, we were even told that "we have too many residents to deal with, we don' have time for your concerns". The management at Islandia East is either inept or just simply don't care. A few of the individual caregivers are great, but some are terrible - cold, do not assist in dressing, even vaping in the rooms of resident. If the owner of the Arbors [name removed] would like to contact me, please do so and I am glad to share our concerns in attempt to help you improve operations.

ALL 0 - Mom spent 1 week there. She didn't get to see or do anything. There was one lady that came when Mom called, she was nice. Mom was extremely sick. Next day dr. came, she went back to hospital. They weren't at all pleasant when I informed them Mom not returning. They said they decide if she comes back NOT her dr. Who do they think they are. I removed her belongings.