Arcadia Management

We are especially disappointed in the charges for Community Fee which is supposed to be used for paying for services and entertainment and the use of lounges. But if you are sick and hospitalized and not able to benefit from these due to your absence then a reduction in the charges should be made proportional to your non use period. The Arbors can also send you to the hospital unnecessarily and delay your reentry because of their strict rules. Bottom line is you are at their mercy and self serving policies. They also turn a deaf ear to requests to be reasonable if it affects them monetarily. You should have an ombudsman as your advocate because there is no control over certain matters and procedures. I could also complain about 30-day policies. They won't accept your requests to remove a resident unless you give a 30-day notice. This could be an imprisonment to the individual who needs to get out but will forfeit a deposit. Management is deaf to a lot of things. Beware!

My mother passed away, but as far as the arbors is concerned, quite honestly she never made it there and they did nothing about the money we were charged, i'm not happy at all. She never amde it there because her condition had worsened and they re evaluated and said she was no longer a good candidate, which I completely understood but she never had any of the services they provided, no meals, nothing, I thought there should be some compensation made. I want it all behind me now, I said something to them initially but they just didn't care. We liked the place initially, we liked the people, but we had no real experience with them until they said she wasn't a good candidate.

The community was kept clean and the staff was friendly. In the beginning, the care was good but towards the end of my brother's stay, they were not good with accurately communicating his health situation to us. Because of the community lock down as the result of the Covid-19 pandemic, we were not able to visit him. My brother was happy here while he was well and we were happy with their services.

Wellness staff made several mistakes. Executive Director does not respond to telephone calls and often has other staff members to address issues. My Mother ran out of medications so many times. High turn over rate of the staff. Please pick another community for your loved one.

The place lied and said they could handle her. Not only did she fall but they did not tell us. The only way we found out was by my brother in law calling there to see how her first night was. Very sneaky place knew it was to good to be true for her

Most of the staff is very friendly however they are extremely understaffed. Some of the staff does not understand dementia and therefore did not have patience with my mom and I had cameras in her room to witness her being yelled at several times. The staff does not get paid well enough therefore they have trouble hiring and keeping staff members. They had me sign my mother's personal care plan and did not adhere to the plan at all. She was supposed to be checked on every four hours sometimes it said every two hours, most of the time she was not checked on at all, and I have the cameras and the videos to prove it. I constantly had a call to get someone to take my mother to her meals because they forgot. I complained over and over to corporate to the administrators and nothing improved. I could go on and on and on. If you have a family member who is completely with it it's not a bad place to go to if you have a family member who has a little bit of dementia. It is the wrong place for your parent. Not to mention that they now take Medicaid and they're doubling up on all the rooms and the quality of people is not good. They are very much in need of around the clock care and they're not receiving it. The staff is exhausted.

A resident was accepted after an initial review, but within a short time the community determined they weren't able to provide the right level of care. This created a stressful situation and the family had to quickly find a more suitable option.

Mom moved into Arbors East at Islandia memory care about year ago. DO NOT BELIEVE the sales, the advertising, and the promises from staff. When you check out the place, they will promise great, attentive, caring environment for your relative. In reality, the place is simply a roof over your head and a few meals a day. The care there leaves ALOT to be desired. Only about half of what Mom needs and was promised gets done on a daily and weekly basis. Staff do not communicate with each other. When raising concerns, we were even told that "we have too many residents to deal with, we don' have time for your concerns". The management at Islandia East is either inept or just simply don't care. A few of the individual caregivers are great, but some are terrible - cold, do not assist in dressing, even vaping in the rooms of resident. If the owner of the Arbors [name removed] would like to contact me, please do so and I am glad to share our concerns in attempt to help you improve operations.

ALL 0 - Mom spent 1 week there. She didn't get to see or do anything. There was one lady that came when Mom called, she was nice. Mom was extremely sick. Next day dr. came, she went back to hospital. They weren't at all pleasant when I informed them Mom not returning. They said they decide if she comes back NOT her dr. Who do they think they are. I removed her belongings.

This was HORRIBLE. Mom was taken to ER and no one contacted me ( her daughter and POA). I was only person on contact. Doctor Said she can't go back. Staff gave me hard time. Not all her medical supplies were given to me. Their billing was ABSOLUTELY crazy( they billed for days she wasn't there and Said she couldn't come in to 2nd of month yet billed from 21 of prior month). Took a long time to get some of what was owed back but not full amount. There management company were rude and showed NO compassion and tried to blame me). If I could give below 1 I would. Place was clean but not helpful or caring

Stay away. My loved one left early because of how bad it was. Medical care and attention was not good, especially for her as a patient with a condition that required more attention. Activities were terrible. I would give the food a negative rating if I could. I would not recommend The Arbors to anybody.

"STAY AWAY. BEDBUG INFESTATION. SPRAYING FOR 6 MONTHS WITHOUT NOTIFYING FAMILY MEMBERS."

They over medicated my loved one. There was not enough caring or oversight from the staff. Overall it was not a good experience and we would not recommend The Arbors at Islandia to others looking.

My mother was supposed to go to this community but then she ended up injuring herself. In the end when she was reevaluated they told me that she could not come to the community. They were not able to tell me what the criteria was for why my mother could not come. I even asked when filling out the contract if I had time and I was told I had 30 days and then when it was something that they told me they could not take her for they only gave me a partial refund

We had one hurdle after another here. They wanted to bump his care level so that he would have to pay more, when that happened they said they would not take him back from the hospital unless he had more home health care. I would tell others you have to be an advocate for your loved ones and stay on top of things.

Based on our tour, I was not happy with them at all. During Covid, they allowed us to walk around inside (where other communities did not), and we saw people walking around without masks on. It felt uncomfortable. Also, the person we met with had her dog with her. I was just very unhappy with the whole situation.

We were displeased with the Arbors at Westbury. My brother was here and he passed away from COVID. We feel they dropped the ball at the end, he was suffering in his joint room. His roommate had COVID and they took his roommate to the hospital but not him, they left him there. We could not get in touch with my brother and they were not good with communication here. It seemed to me that they weren't very quick on diagnosing him. Overall, it was not a bad place except for they did not follow through.

This place doesn't even deserve a star. They deserve a lawsuit. You can see from other reviews apparent medical misconduct. Overmedicating, undermedicating, and neglecting patients is part of the daily routine. A google search could tell me more about the condition of the family member that I trusted in Arbors care more than a doctor at the Arbors could. Stay away from this place for your own wellbeing. All they want is your money. They got my money and all I got was a funeral. If you care for your loved one, look elsewhere, because they may not come home. PS- Check NYS Department of Health on this place and you can easily view their citations.

We were very dissatisfied and disappointed in The Arbors. There was a lack of attention and care to the residents. No follow up at all from the management about any inquiries once we were “sold” and registered. My mother had a serious fall which required hospitalizarion and there was no call to see how she was doing when she would return etc. We never brought her back there. We moved her to a much nicer and better facility. I do NOT recommend The Arbors under any circumstances. They are only interested in getting your money. They could be selling gym memberships for all the care and consideration they give. I regret that we did not see through them but this is an emotional process and you need to have an advocate with you.

My grandmother was a resident here for close to a year and in that time a lot of changes took place. There now seems to be a very high turnover rate due to the possible mistreatment of staff by higher level employees. My grandmother ultimately decided she no longer wanted to stay at this facility mainly because most, if not all the staff she was used to had left. A lot of the newer employees [removed], unfortunately lack the class and desire to successfully meet the expectations expected of an assisted living community such The Arbors. Overall a very disheartening experience.