Arcadia Management

The arbors at Hauppauge is very warm and cozy and the décor is well appointed. The staff are GREAT, especially, Melissa, Nancy & Dana. They really develop a relationship wit the resident and the family and do a great job engaging both the resident & the family. My biggest challenge with the Arbors is that if your loved one requires more attention that just routine assistance, this is not the place. My mother suffers from moderate dementia & need a lot of cuing, reminders and direction. Although we were told in the beginning that she might need too much assistance but they would be willing to give it a try, after about 2 weeks week, we were told that we would need to find another community for her. My mother really couldn't understand why they were making her move & now we needed to begin the search for another community that was affordable and would be willing to take a resident with moderate dementia. It was challenging to say the least & trying to explain it to my mother was more of a challenge. What really annoyed me & turned me off was that the Executive Director not once spoke with us or my mother but left it up to his staff to explain, knowing that we had a challenging situation. Even the day of the move out when my mom was saying her goodbyes to the staff, who all loved her, the Executive Director was in the lobby, saw us but never acknowledged us or spoke with us. Only when my husband called to complain, did I receive a phone call from the Executive Director. In addition, In lieu of the circumstances, I think we should have received an entire refund of the $3000 community fee, rather than 1/3 ( she ended staying 2 months before we were able to find another community). If they are not able to handle residents with dementia, they should state that in the beginning and not accept them as residents.

This place looked fine, although it was not one of the best that we looked at when we were touring. It looked nice enough and everyone seemed friendly. However, there would have been difficulties with my loved one's motorized scooter, and it was also a bit too far away from family to be convenient.

They had a lot of activities. They all seem very nice. They have a cocktail hour there. The people who we sat down with were really really nice, and bubbly, energetic and eager to get our business. They were on a busy corner and the residents are free to come and go as they please.

My mother's finances could only allow for so much. This is a good value, at this price point. The VA benefits adviser was very helpful and we're hoping for that benefit to kick in soon to help pay for her housing. The staff seems attentive and the atmosphere very nice. I like that there is a nurse or PA there at all times. The visiting house doctor is also very good. The place is clean and decently appointed. It does not have that 'funky institutional smell". The bathrooms are always clean and the rooms cleaned regularly and linens changed. The food is the major thing my mom complains about. She says they always serve chicken and macaroni...and everything is bland.

I currently reside at the Arbors of Hauppauge. I have made many friends here. I have been living here 4 months. The staff are great and I have no major complaints at this time. I am happy to have 3 meals a day,and laundry service here. It was really getting hard for me to manage those chores at home. I am very pleased.

Rating would depend on required level of care. Attention paid to a good activity roster. Nice staff, good apartments and terrific food. Excellent value. On the down side, mom quickly advanced with age to need a higher level of care. They have no nursing staff and their wellness setup tended toward haphazard. They lost the case manager soon after our arrival and were struggling to fill the spot, which had one person managing over a hundred elderly residents.

My mom has made wonderful friends there. Quality of the food is mediocre...they've lost quite a bit of her clothing, only some has been returned. She is very happy with the activities & easy access to the outdoors on the premises

There are so many residents in the memory care that it is difficult for the care staff to keep and eye on them--even in general common areas.

They are friendly. But mom has been to the hospital 3 times in less than four months. Thus, I think her care could be better. My aunt noticed that my mom's oxygen was not attached to the tank. I'm starting to think she may need a higher level of care. They seem to have a lot of activities. I don't know how the food is, but my mom is not complaining about it. I am not happy about the room she is in. There are no windows.

In general, the experience is okay if you are very involved with your family member's care and advocate for them. The facility is generally clean, but Mom is in a shared room that often smells of urine and feces when dirty diapers are thrown into wastebaskets. The staff is generally friendly. Care is better when family is involved to point out areas in need of immediate attention such as not checking if diaper is soiled or making sure dentures have had Fixodent put in. The day staff is fine, night staff is less reliable. The activities are good and varied. As for the value for cost, we're very disappointed in the huge increase of 7% after one year. It will not be sustainable long-term for us.

My loved one was previously a resident at The Arbors at Westbury and everything was great for her at first. Everything at this facility was very good. However, she had a fall and they have not accepted my loved one back to the facility. I would say this facility is a good fit and a good option for residents who are still mobile and would recommend it for those who are. Otherwise, I probably would not recommend.

Well she didn't last there very long some of that was due to her stubbornness. She literally couldn't eat the food she hated pretty much everything they had to offer even the other options she said everything was too soft and chewy for like 90-year-olds. I tired a couple things she brought back and it was pretty awful. Also most of the activities looked like a scene from awakenings before the L-dopa treatment. She was hoping for at least some of the younger seniors to be more social and mentally active. Most of the people however were very nice, the staff was very accommodating.

I wouldn't recommend the community to others for their loved ones. The food is not good here. The meats are low cut and quality, they use off brand vegetables that are canned, and the food overall could be improved. The staff communication is good when I have a request or need something. Some of the care available is medication management, bathing and dressing assistance.

This community was nice but my loved one did not need all of the care that was offered at this community. They were very nice at this community and the staff were also very friendly.

When I toured I thought they were lovely and they were warm and friendly it seemed like a homey facility. Staff started out super nice but then it went downhill. She took 3 falls when she was here. Every time I went to visit she was in the same exact clothes since the last time I was there. I emailed them about this issue and I never got any type of response. When I called to tell them she had passed they talked about billing and were very insensitive. I was disappointed and dissatisfied with their services.

Make sure that your loved one is able to care for themselves enough to exist in the community. We researched it and thought it would be okay. But my mom needed a little more attention than they were able to provide, which was quite a problem for me. They did not handle my mom well. I don't think that they evaluated her properly. The people who lived at Arbors were a little more advanced than she was. She needed more care, which they did not have the staff or ability to provide. It wasn't a bad facility - it just wasn't right for my mom. And I felt like they cared more about getting their rent and getting her in there than their ability to take care of her.

The front desk workers are sometimes very rude, and there is not enough variety when it comes to the activities they seem to be doing the same ones over and over again, even before covid. However, our loved one really enjoys the meals and dining service.

The Arbors was good up until the end. Their communication could of been better, my uncle came down with COVID and they did not let us know he had it he ended up passing away from it. They had double rooms, and the space was very tight. The residence would sleep only about a foot or two apart. It was not very spacious at all.

I think that the Arbors is a good place. The staff is very helpful. I wish they could work a little bit more with my father. I understand that he does need a little more care. The original plan was for my husband or brother to help my dad with showers but that has changed since the quarantine. It has been really hard with the quarantine, I feel like I just dumped him in the middle of the woods since I can't visit. We are happy overall. We picked The Arbors at Hauppauge for it's smaller size.

My mom hasn't been at this community very long.But so far from what she has experienced the staff has been very friendly and helpful. She has liked the food no complaints. She has done some of the activities that she is able to do and she started to meet some new people.