Anthem Memory Care

I would not recommend this memory care facility to anyone. During our experience, the residents room was consistently not kept clean, despite ongoing concerns being raised. Basic housekeeping standards were not met, which is especially troubling in a memory care environment where residents depend entirely on staff for their well-being. The level of care provided was also very inadequate. Communication was poor, staff to residents ratio was well below what was needed and it often felt like residents were not receiving the attention and support they deserved. Families place enormous trust in memory care facilities, and unfortunately, this facility did not meet even reasonable expectations. Even staff members mentioned that I was doing the right thing by placing my family member somewhere else. Overall, our experience was very disappointing, and I would strongly encourage others to carefully consider other options before choosing this facility.

Since the departure of [name removed], [name removed]and [name removed], this place has turned to garbage. I loved this place for my mom before. She had exceptional care from so many and all management and staff knew her and me. Now you walk in and it’s like night and day. There are still some phenomenal staff who should not go unappreciated. These people will go above and beyond. As far as the others - it’s a paycheck and their behavior shows that. They don’t care about the residents or the family members. My Mom was on hospice and her final days there were miserable for her and me. I spent day and night to be with her. The lack of compassion and humanity is overwhelming. The lack of professionalism is mind blowing. “Attitude reflects leadership” and let me tell you from personal experience” I would never recommend this place to anyone and it’s heartbreaking because this place used to be a place of peace for me, knowing my Mom was so well taken care of. It changed. It showed. It’s over now.

Need better system to return resident's own laundry when it comes to the care services. The food is a beautiful presentation, very heavy in starch and sugar, low in protein and vegetables. Value for money-not qualified to rate

Out of the two weeks my husband was there there were only a few nights I didn't receive a call. Sent to the hospital at least four times. They lost him one time. Doctors and social workers at the hospital, advised us to move him. They said he apparently was not being taken care of. For memory care unit staff was not very attentive. Really disappointed in them. Also had to spend extra money for someone to stay with him at night..

When my husband was there the help were mostly untrained and didn't care for him. He was not bathed and bed sheets were dirty. I could go on. That goodness I got outside help until I could mot him. They didn't do anything they promised!!

Some of the girls are very caring but overall please don't send a family member there. Giving wrong or to much medicines. Losing clothes. Staff that should be able to answer your questions cannot. They have excuses for everything. Go through employees like crazy. Hide from you when you want to talk. Contacting corporate they just send complaints to [name removed] and [name removed] (they have NO idea about their job). Half the time have to complain that not getting showers. Smells like urine.

Don't be fooled by the fancy building. Lower level staff were on phones instead of caring for patients. Like a ghost town. I observed one staff member insisting that one resident apologize to another, as if they were trying to teach her a lesson. On another occasion, I asked about a posted activity for residents and the staff looked at me blankly. Food was terrible. Unable and/or unwilling to provide care for more aggressive residents despite advertising that they are. Uncommunicative and rude to family members when questioned.

The facility is newer therefore it may look appealing from the outside but don't be fooled. The main issue with this facility is the lack of quality leadership. [name removed] the director is nonresponsive to family concerns. Phone calls are not returned, requests for meetings go unanswered, any response and communications from her is by email. There is no follow through if she does promise to address concerns. [name removed] the nurse is incompetent. The staff that they do have are hard working and try their best, [name removed] is lazy and has no clue about simple medical issues. Services contractually obligated to provide are often overlooked. Be sure to pay close attention to your bill as they are often incorrect. Most of these facilities are currently understaffed but professional and competent leadership can make a difference, not at this place.

My mom was at Grace Point for 5 days and did nothing but decline. By the 5th day I found her unresponsive and no one could tell me the last time anyone spoke to her. I left her at 8:00pm Thursday night to find her Friday morning at 8:00 am in the same position and non responsive. She then was taken to the hospital and did not return to Grace Point. We took her home the following Tuesday on hospice care. I would not recommend this facility. We thought we were doing a great thing for our mother but soon found out it was not what we were sold when visiting the facility. If you cannot visit your loved ones day and night please don’t bring them here. I would have to show up every morning and get my mom up and dressed for breakfast and return after work to get her to dinner and then to bed. She was taken care of better at home. We had a terrible experience.

They are very friendly and sound very caring and professional, but they do not follow through. They make lots of excuses. We fell for the friendly presentation, but found they do not have the skills to handle dementia patients and resort to extreme levels of medication to keep order. I found 2 pills of my loved ones medication on the floor under the bed along with huge dust bunnies the size of a woman's fist. This was about 6 weeks after move in. The medication is critical to be taken daily. They lost other medications and just stopped giving it to my loved one. I luckily asked and they at least shared honestly.

We admitted both of our parents to Charter this summer. Soon after their admission, that Leadership team left and the facility spent the summer in limbo without clinical leadership or guidance. They relied heavily on agency nursing staff who were poorly and minimally trained on care of persons with dementia. There were so many problems and issues with care, including lack of care coordination, improper response to medical conditions and no communication. New leadership is lacking and these problems still exist. Caregivers are still poorly trained and only a few are truly dedicated to compassionate care. They have also just lost two key staff from Activities and Front Office who REALLY CARED. We have now transferred our parents to another facility where they are receiving the professional, kind and skilled care they deserve. We would not recommend this facility at this time or in the future. They have a very long way to go.

They were not able to handle the needs of my loved one. They did not help my loved one to do anything, as it relates to care services, that were needed. I was very disillusioned with my experience.

Please look elsewhere. The new ED in this community is clueless, lacks leadership skills and is manipulative. No focus given to the care of the residents. Hopefully there are other good facilities to pick from.

This place is not good. The staff is rude. The management is ineffective. The food is disgusting. The care is absolutely terrible. Please, keep shopping around. There are better places out there.

My cousin was a resident at this godforsaken facility. I attended a care plan meeting on her behalf with the Executive Director, Director of Nursing and Regional Nurse. One of our main concerns was engagement, safety and supervision of residents. Clearly Grace Point did nothing to fix the problem as my cousin is now in a hospital being moved via hoyer lift and totally unable to walk. This place is bad, bad, bad news. They lie and cover things up. They don’t do anything right including giving residents the medicine they are prescribed. You have to stay on top of them all day long or your loved one will truly suffer. One nurse even read confidential information from another residents chart to my cousin’s daughter! Please, find a better place for your loved one.

Our experience was not very good at all and the main reason being the lack of staffing at the facility. We felt that they were very understaffed for what they were offering and therefore could not follow through with what they said they could provide. They required our mother-in-law to stay there for a minimum of 10 hours and would only get breaks when we would substitute. We were paying for something that we were not getting which to else just defeated the purpose of having our loved one at a community.

I was not pleased with the lack of services provided at Porter Place. They have a bunch of amenities they show you when you go to tour and when she moved in I would go visit and she would be sitting there by herself. The last straw was she told me her feet were hurting, I took her shoes off and they were extremely swollen and she needed to go to the hospital. I took her out of here after [date removed] and they still charged me for the whole month.

Grace Point was very bright and had a warm inviting atmosphere, however during our loved ones stay they were very short staffed which resulted in a lot of turnover. Since there was a lot of turnover there were a lot of inexperience workers there, and the ratio from staff to residents was inadequate. They also said they could take all levels of dementia but that was not the case, and the communication was absolutely terrible.

My loved one currently resides at Charter Glen Ellyn. Charter took over April 1st, 2019 and facility has gone downhill since then. Current executive director is very difficult to work with and many staff have quit (including some who came with her from previous employer). Majority of caregivers are agency staff and don't know residents' names or habits. I witnessed an agency nurse on her first day asking RESIDENTS their name in order to give medication. Residents are crammed in TV room during day even though there are many other areas for sitting. We are very dissatisfied with the current level of care and are actively looking for another facility.

This new company CSL took over in May 2019 and no improvements have been seen at this facility. The new staff pushed out all the people that cared for the residents. There is no one to trust with my mom. Need more help for care for the residents. I am very disappointed with the care here at this facility and considering moving my mom out of here. This company has other assisted living facilities and have never had a memory care facility. The learning curve is very slow.