American Senior Communities

Received literature and did visit, but did not feel it was a good fit. Seemed out dated, not very appealing facilities either.

We did not have a great experience at this community. It is very large, and the care felt unfocused and impersonal. It was hard to get in touch with the management, and i general they were just rude and mean. It was obviously just a job to them, and they weren't treating the residents like human beings, just bits of paperwork for them to manage.

It's very deceiving, it's a beautiful place, very nicely done. I think it's false propaganda, once you get over to the Alzheimers, memory care side. They make it seem like if you start in Assisted living you can get into the memory care side, but they pick and choose who they want to take. They have no idea how to deal with Alzheimers and dementia patients. Their rehab, isn't any good, they over-medicated, or gave the wrong medication. This caused falls, mostly because they didn't want my loved one to get up and move, more than the ten or fifteen minutes that they can bill you for that is considered therapy. Other than that they want you in the bed or a chair. It's supposed to be rehab, they need to move. The communication is awful. The director doesn't return phone calls, the employees don't even follow the directors orders. Just a bad experience.

An older community; independent living "garden homes" need a lot of remodeling and repairs. Maintenance dept. very small, and response to resident's maintenance needs is very poor. Administrative staff not readily available for the independent level of care residents. Frequent turn over of manager position. Cost is very reasonable, but I feel service and buildings need a lot of improvement.

They seemed disorganized. The Weekend Nursing manager showed me around but she didn't know what was or wasn't avaiable in the Independent Living - only the assisted living area. Maintanence needed to be done to the apts shown.

It is a beautiful facility, the ladies at the front desk were very nice and management was very nice. However, the lady in charge of management just had way to much on her plate and was not able to oversee everything going on within the community. Some nurses were great, and some were not. It also seemed like the nurses were kind of just running wild. During the couple of months our loved one was there, it took a month for house keeping to come and clean, when they were supposed to be doing it weekly. Sometimes the entire bed would be changed, and other times only half the bed would be changed, and the food they served was just average.

The guide was smart and answered my questions. I had a bad experience in the community during my tour. There were people walking their pets in the carpets i thought this was unsanitary. The memory care area had a really strong odor throughout the whole area. The staff weren't engaging with the residents, some of the residents were just looking down and sitting on their chairs. I was not impressed at all with this place.

Yes when you first walk into the nursing home it looks wonderful. The memory cottage is a wonderful place I had a loved one there and they took very good care of them. It was only after they had to go to the nursing home side that the problems began. It was always short staffed the patients were always left in the hallways. At one point my loved one had fallen out of the wheel chair. They rarely tried to keep them with some sort of activity. One evening I went to visit my loved one late in the evening and there was a very wet diaper in the wheel chair which had the room smelling very bad. Instead of always trying to make the place look so inviting work on getting quality staff to work with enough help so that peoples love ones won't have to suffer. It's not fair that people have to worry if there love one is cared for properly while they are away.

Would not recommend anyone to this facility, when it was Anthology it was GREAT!!!! Once American senior communities came in it was nothing but headache!!! Moved parents out!!!!! Communication is a major issue.

My mother went for rehab after surgery and blood transfusions. She was in a wheel chair with external bleeding. She finally got to her phone to get back to the hospital. She returned a week later for rehab. They kept her bed ridden most of the time, until the 2 days paid out of pocket. Not enough help. We had to help her to the bathroom. It fook an hour for calls for help for her. They wanted her to be a permanent resident. She is doing better at home.

I am not pleased with this Memory Care Facility..... when we first put our our loved one in the facility back in [date removed] things were great! When the new Director [name removed] came in [date removed] the facility went downhill! She is a horrible person and should not be an executive director. I'm giving them a 1 across all areas! I would not recommend this facility to anyone entrusting their loved one in their care.

I'd rate Friendliness, Care Services, Staff, and Value for the Cost all a '0' or negative if I could. Especially the new director. She's not open to starting a dialog for valid criticism. I visit my mom daily, 6 out of 7 days or nights a week, so I am there a lot. The only 2 things (besides walking) that my mom cannot do is get off the toilet and into bed. They'll leave her on the toilet for over an hour. They often don't answer when residents buzz for help. I will say, there are SOME good helpful staff. If they all saw the benefit of working together here, things IMHO would be better. For example, they move the nurses around throughout the facility which isn't like some bigger places with different units. This means the nurses constantly have to know/learn how to best deal w/ residents. And vice versa. The nurses don't like being shifted around, & the residents like knowing the nurses who handle their care. This breaks apart collaboration & causes both sides (except management) problems in knowing best how to communicate w/ each other. Again, this is just my opinion, but it keeps relationships between resident & nursing from forming. According to long-time residents, that aspect of care is gone. The nursing station is usually empty especially at night. It's a shame b/c there are great nurses & aides who work hard & do best to help the residents, showing true care & compassion. The night nurse throws things, tells my mom she does not need to take her PRN RX, & is mean. My mom takes usually 1 Vicodin a day but can take every 8 hours PRN. She's still denied that med & given extra strength Tylenol. She's yelled at me about it. I had her see her family Dr b/c medically he knows her best, but not recently. My mom is not trying to get multiple RXs from different doctors, but her doctor & as her daughter, I want to ensure if she DOES ask for one, how it best can be assured she gets one. So there's no drug-seeking behavior or dishonesty. The new director immediately began raising care levels & pricing, cutting staff, cutting back on quality food, & more. They won't turn the place around that way, & I'll be curious to see how long they can stay afloat w/ out just money problems or something a lot worse. If my mom had not been yanked around by my sister, I would change facilities. Many long-time residents are talking about moving & the dining room & hallway are full of gossip about the drastic change in quality for specific & all around things. The director demanded I call my mom's Atty, claimed I had made no payments, wanted to raise rates before even a cursory introduction & when I asked based on what, she said oxygen. My mom was on oxygen at the previous facility. It's in her care notes/chart. There was a tank in her room, so this was not new. Now she's raising it b/c my mom has leg wounds (no infection, all care handled by outsource provider, & I take her to specialist). No one at Anthology needs to do anything different (or at most minimal things) b/c they are not treating. Again from Director. I'd ask if holding that title gave her permission to lie at will, change terms all ready agreed upon, drive one of the better high-ranked facilities rep into the ground, all to save the mighty dollar. The patients aren't seeing or benefitting from any new or cracked down on policies. Most disturbing besides comment about my mother is the lack of staff. I would say they are having financial problems & rather elevate the facility to what it's supposed to be known for--quality care, services, food, etc.--the nursing staff are overworked & angry & taking it out on staff. Thank you for listening to my comments. Changes can happen in an instant, so it's often something, as a child or other caregiver, hasn't really thought about & aren't (from what I've seen) very prepared.

The memory care is in adequate. This review is not for the nursing home. Staff makes threats to family members if patient's behavior is too much for them to handle. Some of the nurses and staff are wonderful but are so short staffed it's hard for them to care for everyone.

Anthology was wonderful until they changed management within the last year. It has now become horrible. They are understaffed and use many temporary staff, which are not well trained. I echo the above review concerning Alzheimer's. My husband and I were given many reassurances, but in the end, there were almost daily calls about how they could not handle behaviors. There were vague insinuations that my father in law would be kicked out. We had to change hospice agencies and the new agency informed us that they walked in to him covered in stool and appearing in pain. Both of my in laws were there, but we moved my mother in law due to repeated falls and their requirement that we hire an independent aide. She was not being well cared for. The final straw came when they sent the wrong person to the new facility where we were transferring my mother in law!!! I am so unhappy with the new management. My father in law died and the person who was staffing the memory care unit had no idea that he died (she asked us if we had asked my father in law for his permission before we entered his room to remove his belongings.) We are still waiting for any sort of condolences from the executive director. (He called and asked where we wanted a reimbursement check sent without even a sorry for your loss.) Please don't use this facility for your loved ones

My dad was at this facility over the summer. We finally moved him somewhere else with people who have access to memory care training. There were some wonderful nurses and CNAs but not every was as patient with my dad. When we took him to his newest facility Anthology gave us his belongings and they were covered in urine and poop. I hope that facility either finds better memory care training or stops advertising for their memory care program.

This place is too expensive and the lead nurse is no good she's mean and unprofessional.

The care is the most important. The facility is nice but the director of nursing is not capable of running a facility. She does not respect the staff and this effects the teamwork surrounding my mothers care. Documentation has been forged and the care plan was not followed. The memory care staff has not been trained properly and has no idea how to correctly interact with dementia patients. I would not send my loved one here.

If I have to rate this Assisted Living place on its care I would rate it a 4 star, but if I have to rate it on their contract and what they tell you when you are asking questions before you signing the contract it would be a 1 star. I was told that no matter what stage my aunt would be at they would be able to take care of her. My aunt was placed in the memory care unit and I had signed papers directing her as DNR. She was having a hard time breathing so they called the paramedics (which should not have happened). She was in the hospital for 5 days at which time she needed to go to skilled nursing. They had no room for her at Allsionville Meadows. I them needed to find another place for her as she was being released from the hospital. Since I knew she would not be going back to that room and the end of the month was the next day I empty her room. I was sent a bill for the next month because they wanted me to give them 30 days notice. Now I understand if I wanted to move her to another place but I did not. They could not stand by what I was told, but I still had to pay them. When I received the bill and a late fee It said "make payment immediately to avoid further action." It is a shame that they expect me to hold my end of the contact but the feel as they do not need to stand by what they tell you. Their contact even wants 30 days notice if your loved one dies. Unfortunately death does not give you 30 days notice. I hope people ask questions and contracts can be made that it is fair for everyone not just the homes we need to put our loved ones in. It is a shame that the caregivers are great at a place but the front office is only concerned about how much money they can get for a room even when they promise you all the care in the world and can not keep their promise.

I recently moved from another American seniors because of bad experiences to Zionsville Meadows. I admit I like it better here, but they are terrible! I was on the bus from my previous nursing waiting because my room wasn't ready, after a couple of hours my room was still not ready so we proceeded with paperwork! I was disgusted when one of the staff went through my things and looked for the paper they needed from me WITHOUT MY PERMISSION. all they could say was they apologized. Food Service is HORRIBLE!.. I hate feeling stuck I feel like I'm stuck again in another hell hole

11/2014 this place is terrible ! For some one who has very very very good patience and doesn't mind poor service, care, and management this place is for you! Sad excuse for a home located in a good community!