American House

I have never lived in another Senior Living facility so I can't make that comparison. My evaluation is based on what we were promised when we signed our contract and what we are paying for the service that is being provided.

Brother, [name removed] dissatisfied I felt after 3 weeks [date removed] said: food was louse, could not upgrade tv, residents too old, infirm, forfeited his [amount removed] imitation fee, and other moving expenses. He bears responsibility for live of prudence in decision -make process. Not America House's finest hour either. He will not repeat this experience.

The other night for dinner they ran out of forks, and instead of going to wash them off for the residents to eat with they just did not serve them, which has happened a couple of times. Our loved one took a fall and they pushed the alert button which was tested and working perfectly, however it took the staff 4 hours to get to them while they laid their bleeding. Another time our loved one had cut themselves during the night, and they do not have any nursing staff at night, so the lady who came to help bandage our loved ones leg would not do so unless they said pleased. Come Monday when the outside help came they noticed the cut had become infected since it was not bandage right. The outside care services the community used were a 5 out of 5 stars, but the help within the community was more like a 2 out of 5. Also it seemed like the residents there were more for memory care and not assisted living, so it was hard for our loved one to engage with them.

The level of respect not shown to these residents in their own homes is uphauling and the fear some of these seniors live under due to this treatment is sad. They deserve so much more . I can say on one occasion the wrong medication from another patient was left in a clients room leaving the family with concerns over it, so if you are think putting your loved one in their care is a good idea then please do your research and talk to the residents and their family members first. This review is based on Advisacare;s staff not American House because the American House staff is amazing and it could be a very nice home if you don't need any assistance - [name removed] is awesome and very caring

My loved one said the staff wouldn't answer their call button. Their was garbage that was left out, and the food for four days. The community was supposed to be filling medications for my loved one and it wasn't happening correctly for all the medications.

I would tell others that they did not seem to have good expertise in caring for dementia residents. They seemed under-trained. I would not recommend them for other families looking.

Elmcroft of Lebanon is egregiously neglectful. After pulling my mother out due to a long list of neglectful acts, they returned my mother’s things covered in two week old feces. Mind you her roommate (who is cognitively impaired) had been living in a shared space with these fecal covered items for weeks. Elmcroft also somehow placed this lady’s meds in with my mother’s soiled belongings. After her meds had been in my possession all day, a staff member wanted to drive to my home to recover these meds to administer to her.

Don't believe what you read about activities they are non existent. They claim they do all these activities but, they don't. Residents are left alone without supervision. Many are fall risks. They don't seem able to keep staff. Very understaffed. Many have to wait for their meals. Do not put your loved ones there if you truly love them.

I am a relative to a former residence and would like to mention the manager or cook [name removed] is very rude and tries to create conflict with other works and likes to Sabotage them . Very curious how you are suppose to have a cook that doesn’t eat meat and burns every meal she cooks and blames it on other cooks there ? Also very rude to my mother in law that resides here and won’t even have a conversation with one residence ! American house you need to get it together !!!

Low staff most of the time. Food is good, but staff needs improvements. Enjoyed the people at Elmcroft, but had to do what was best for the care of my mother.

My loved one is a resident of this community. Despite (or perhaps because of?) it's recent acquisition by Atria, the food is mediocre and the dining room understaffed, maintenance is deplorable, the staff is lazy, there is zero value for the money and "care" is virtually non-existent. Shame on A Place for Mom recommending this community--but perhaps one shouldn't be surprised since they get paid for the referral!

This place was nasty , the rooms smelled like poop and pee , no supervision at all , the residents are on their own would not recommend this place at all !

The American House staff is VERY nice. Everyone I have met is very kind! The Medical Team is a whole other story. Can't find them. You pay a LOT of money for this service, but good luck getting them to come.

I believe this group wasn't offering seasonal stays.

We did not care for this community at all. The memory care unit was so dark and depressing. Also it reminded me of somewhere children go. I saw them feeding the residents and I did not like that they would have 1 aide feeding 3 people at a time. That is not respect.

I did not like this community at all. From the first step in the building I felt very uncomfortable. The smell of urine is awful and they tried to mask it with plug ins, but that just made it work. The memory care department made me even more nervous to leave my dad there. When I walked in I felt a really bad vibe.

Want crappy care with crappy food? Then this is the place for you/your loved ones

The Director and coordinator were very accomodating. The interior of the place was dreary, halls narrow and i could smell cigarette smoke in the halls. only had studio apts available. All in all I did not get a good feeling about the place, so I would cross this off my list

No one speaks English but the med tech. They were always told no if they asked for more than 1/2 cup coffee a day. There are no fluids on counter for residents. The food was cold lots of times. Any request from residents, the answer was always "No " that I witnessed. They went without meds the first four days there, even though they transferred from another American House at Cocoanut Point. On and on I could go. Only left them there 2 weeks before taking them out. I feel they should not be able to operate a Memory Care Unit at Metro Blvd.

Number one all staff for the most part does not speak English, the only word they seem to know is NO. For lunch one day they brought them out cold soup just a half a coffee cup and it was very hard to even tell what the food itself was as was supposed to be some form of soup but was hard and not even recognizable, not acceptable. Never seen such poor care and very rude especially at the front of the desk staff. The only person whom could speak English was the medical tech. First four days our loved ones were there they had zero medications (which were needed for their medical/health issues) for them. Notified one of the management staff that they needed their medications and we were unable to get them until making several calls to outside contacts for the state of Florida. We would not recommend anyone to be placed into Memory Care at this American House Coconut Point.