Allure Lifestyle Communities

The Lakeside manor was not my first choice. It was considerably cheaper than the other places that I toured, but the atmosphere was not as positive as other communities. The main entry was small and a bit gloomy, the hallways were a bit dark, and the place had the overall feel of a second rate hotel. The rooms were nice but the rest of the facility was not as appealing. I tried to change the rating to 2-1/2 stars, but it won't change.

They are very friendly and accommodating. The only downside is that the place is a little run down, and the hallways are kind of dark. It can use a few updates and improvements. Other than that everything about Lakeside Manor has been great.

Very nice and attractive facility. Seems to me to have less able-bodied residents than other facilities we looked at. My mother has a wonderful apartment, but there are only 4 of these left in the building as they are being divided up into smaller 1-bedroom units. So it seems the 2-bedroom apartments are slowly disappearing, which is a major drag for someone wanting a 2-bedroom, larger place. This was by far the most expensive place we looked at, so maybe they need to divide up the units to make them more affordable. The food, in my opinion, is not as good as at a couple of the other retirement places where we ate. My mother says it is getting better; but she has had to reorder her meals 3 times (she has only been there 5 weeks) because they have run out of things (once it was mashed potatoes to go with the fried chicken dinner special--this was at 5:30, for God's sake; once it was lettuce (?!?!) when she ordered a salad; and once it was ham when she ordered a ham sandwich). I think at the price she is paying, running out of food is inexcusable---the staff can run over to Safeway if they are short on supplies! Gina is a wonderful asset in the building and very friendly. Judy, at the front desk, is sometimes friendly, sometimes not so much. Several things that we were told would be taken care of were not (ie-that Mom's garage would be cleaned up before she moved in, that the TV hookup would be moved) so it does not seem as if the facilities management is totally on top of things. I cannot comment on the activities since Mom is still doing most of her fun stuff off-site, but from the lists posted in the elevator, it looks like there are a lot of things going on for the residents to join. All in all, Mom seems very happy here, but I wish there were a few more really active residents, like she is, for her to hook up with.

Unfortunately the care of this place has gone downhill. There are multiple sidewalks with pits and cracks that a senior could fall over. The main clubhouse which was absolutely gorgeous now has chipped and dented furniture, and the floor is scratched very badly. In the garden they have not power washed the bricks, and there are missing and broken bricks in the front by their fountain. The hallways are full of dents, and patches, and the rugs are stained. The place is looking sad and old in three years and needs a face lift. The apartments themselves are good, however their appliances are not. The stove is not self cleaning. The refrigerator is the cheapest they could afford. The layout of the apartments are very good, and there is a lot of social activity which is the saving grace. Apartments are very pricey, and for what is being paid here they need to take more pride in the appearance.

The community of people is what my parents love the most. They also do love their apartment.. nicely updated, spacious. The value is the most difficult to defend, especially when the food is so poor, the activities are rare or uninteresting, and then rent increases randomly (+$[removed]??) even when the kitchen staff is let go (one example).

It is well kept and clean there is a bay of activities, however the never the new building manager and his office staff are not as engaged as the previous manager and her team... the new manager and team can be a little off putting

The gentleman I spoke with was very pleasant and we established a nice rapport. He answered most of my questions on the spot and provided additional written info. I did have a question regarding laundry services that I have yet to hear back about.

Yes their administrative staff changes so right now I would not recommend this community to other families based on the experience so far.

When my mom first moved to Lakeview a year ago, she was mostly happy with the community. About a month after she moved in, the property changed ownership, several staff members left, and things changed. I think she sometimes wishes she had chosen a different community, but cannot afford to move at this point. although they offer transportation to appointments and the grocery store, they don't have enough room to accommodate everyone. My mom has never been able to get a spot on the small van for the grocery store. Also, the residents are very cliquish when it comes to seating in the dining room.

The carpets in the hallway really need to be redone, very old and dirty. Sometimes there's a bad stench coming in the hallways too. The staff was very friendly. For what they charge they should at least include cable TV, can't even get local channels.

At first it was great. Good food good help. But they sold and changed staff. The food quality went down and we were told the weekly housekeeping would only be every 2 weeks. This is not what we agreed to so I am taking my mom out of this facility. Would not recommend

Pros: They are good at conducting meaningful activities for the seniors. The staff is friendly and accommodating. Cons: They are extremely difficult to contact via phone and email. It may takes days for someone to return a call or they may never return the call. It takes a long time for the seniors to get something fixed in the apartment.

Friendly residents and staff. Reason we picked it was close to stores, anything you need, urgent care 1/4 mile away....and deciding factor was my daughter and grand are 3 miles from me.

We are happy with Glenmont Abbey Village. The apartment is nice, and we like it very much. The only problem we've had is in getting set up for making payments and communicating with the staff in whatever online system they're using.

Residents report that they are often “stuck” in the elevator between floors, and are left waiting for staff response after pushing the Emergency button. While there are stairs available, very few residents are physically able to use them. The Emergency Alert System could be described as a joke, were it not for serious potential consequences. Though the system is antiquated and totally inoperable, nothing has been done to remove the “emergency” cords and signs in the apartments. As a result, a number of residents have had serious medical emergencies and desperately pulled the cords to no avail, only then realizing that they had been given a false sense of security by relying on the visible evidence of an “emergency alert system”. The new executive director, marketing director and maintenance man are all aware of these problems, but show no interest in the resident’s concerns or safety. Meanwhile, the above selling features are still proudly listed on their website.

I would have a problem recommending them. Don't believe anything the management team says. They trick you into believing you're getting the best for your [price removed]. My apartment was so nasty with mold crawling the shower. My carpet filthy with black spots. I am paying an extra [price removed] for stainless steel appliances. I was to have white cabinets none of that happened. I am there and still don't have it. I'm disappointed. I have moved away from Hanover. It just didn't work out.

This community was older and outdated. It did not really have the feeling that we were looking for. The tour was okay just did not have all of the amenities that I was looking for.

The residents here were very welcoming and nice to me when I first moved in. I do think that Glenmont would benefit from hiring more people, as there are only three staff members: a maintenance man, the manager, and an assistant. The manager comes off very rude and hostile and has made a lot of things difficult for me since living here. When i first moved in, I did not have a choice between which unit I could pick and was stuck with a larger unit than expected. I was recently given the opportunity to downsize, but was told I would have to pay an expensive fee and would have to jump through hurdles to move my items just a few doors down. There seems to be a lot of hostility and antagonization between myself and management, and I'm not sure where this is stemming from - it may be related to my request to downsize. As far as activities, there's a pool, exercise classes and trips to trader joes - but none of those things seem to be well attended. Last week the assistant sat down with all of the residents to address complaints regarding the lack of activities. He gathered over 70 suggestions, so hopefully it will improve in the future. The kitchen isn't really open aside from special occasions; but that may be a direct cause of short staffing. Overall, I'm having a good experience here with the other residents.

Only Independent living. Looking to have a place from which he would not have to leave. Very nice community. Rooms were great.

ratings above