Allure Lifestyle Communities

The facility is mismanaged, maintenance issues are often ignored, cottages are old and appliances had problems, Emphasis seems to be on activities to impress the public. We left there almost a year ago and are living in the [removed]. 100 per cent better than King City.

Basically, the office staff is hired for leasing. The owners, Livingston Capital, LLC, show little concern for the safety and well-being of the residents once they have signed on the dotted line. Repairs have been stalled for months. Communication is nonexistent. While I love the layout and enjoy great neighbors I cannot in good conscience recommend to others that they entertain the notion to move here.

While it is kept clean, they seem less attentive than originally presented. The meals that should be hot are often served cold; the meals are not always what was chosen from the menus. There have been concerns about theft which makes residents feel unsafe. During covid restrictions meals are suppose to be delivered to residents ‘ rooms, but some weren’t delivered at all. They have provided services such as covid vaccinations which makes it convenient. But they have limited their transportation services (for medical appointments) to one day a week.

enticed my aged mother with assigned parking spot and free storage space and great food. within months terminated assigned parking spot and now charges $40/month for storage space. changed kitchen, food is now poor and too often not prepared as requested or "we are out of that"

enticed my aged mother with assigned parking spot and free storage space and great food. within months terminated assigned parking spot and now charges $40/month for storage space. changed kitchen, food is now poor and too often not prepared as requested or "we are out of that"

This community was very dark and smelly, my tour by the staff went fine but I, myself would never think of coming here nor would I put anyone that I loved here or recommend it to anyone.

This has been probably the worst experience of my life. I am so disappointed and disgusted of how I have been treated repeatedly and it doesn't get better. First of all when I first came to the facility I was told they had a Studio apartment and that was right up my alley, then a few days later they told me it was spoken for and I would have to upgrade and get a more expensive apartment a 1 bedroom. Next is where it gets interesting, I am arachnopobic which means I am terribly afraid of spiders and could you believe there were spiders crawling all over the place babies and adults, I reported this to the corporate office because it was my first night in the apartment and they were crawling all over everything even in my bed the next morning, the office manager came in that Monday because it happened on a Sunday would you believe it and they moved me to another apartment a few doors down and again not as many spiders as before but they were still more than a few and that is too many for me. So they tried to spray and get rid of them but they kept coming back so I asked to be moved into a Cottage which is the epitome of the place, supposedly the best they have to offer and they gave me a really great rate for my inconvenience. Now comes the killer, So I'm moving in and I notice that the garage and all the rooms that have racks in them are short of the amount in the other apartments and remember this is an upgrade something like a Townhouse and so I asked for the same amount of racks like the other garages and rooms have and that was over a month a ago, I was told that the best that maybe could be done was 3 racks in the garage but if I'm being specific all the other garages have 6 racks and I stay in a premier apartment/Cottage. I don't have any more strength left, I am an old man and I have all my belongings on the ground in the garage because I'm not deserving of racks in the garage that other garages have, it really is a no brainer ( ALL OF THE GARAGES SHOULD BE THE SAME WHETHER IT BE 3 OR 6 ) I am giving up this fight, I know there is somewhere else to live and be treated the same as everyone else is not a problem I am retirement age and I pay my bills on time, so I wonder what is the problem. Now it is not even mentioned at all, when I go by office they just say hi and bye. Just tucked my problem under the rug. So I give this place Spring at Silverton -10 Worst place I have ever seen, I'll be making a change soon, but tell everyone to stay away if you want to be treated fairly then go somewhere else.

Put a ding on my credit report with out contact me to explain the debt even though I had a guarantor insurance and tenants insurance to take care of all financial issues that I might have now my guarantor won't pay because it's been over a year since I moved. I would not recommend.

This place use to be a nice place for seniors with activities and care. After new management took over the rent went up to [removed] charged for lights on top of that charges if you have more than one tv with cable. You’re charged to eat dinner. Changed from senior living to senior adult to add prices. Apartments don’t cost that much! Then charge extra charges. No care or consideration for the elderly. No maintenance no extermination. Just collection. Management is a body in the building. Ask a question of concern you get an attitude with it. Lost your key. Too bad you’re old and lose things. That’ll be 150. I would NEVER recommend this place. EVER!!!

I've been a year. In that time, management personnel has changed twice. The newest team being the worst. Unskilled, unknowledgeable, and unwilling to take responsibility for any problem. In one year, we've lost several amenities and pay higher rent. They charge different prices to different people for the same apartment. This place is so poorly managed that I'm surprised it still has its doors open. I can't wait until my lease is up.

The Sunstone property management should be ashamed of themselves in the way they take advantage and treat their residents! My mother lives here and she has told me many occasions the disrespectful treatment she has experienced from the manager. To be told they are lucky to be living there and yet, the property is not taken care of, many residents have leaky roofs, non working heaters or a/c's, broken sprinklers, broken gates, inconsistent rent payments and I could go on. These are older humans who deserve just as much, if not more, respect than everyone else. And they are wrongfully evicting people because their feelings got hurt. We are seriously thinking about contacting the local news and Better Business Bureau. Shame shame.

Building has inadequate gas supply leaving some residents without heat. Staff doesn’t return phone calls.

After four years of living here I have given up on things changing. It has been a disaster since I moved in - I was lied to, ignored and basically treated like I had alzheimers, although I still work 40 hours a week at age 71. The only good thing about living here is the apartment itself - but they do not maintain them. They have no good maintenance program, so you have to wait to get things fixed. They cannot keep help here. I have mice running around in my yard due to the dumpster situation and they nest in my storage room. Yard work is done up front first where new people can see it, but in the back we get a lick and a promise - and MICE. I went without air conditioning in 90 degree weather for two weeks because they didn't listen to me. Pool is often dirty, hot tub does not work, gates unlocked now (broken) for 3 months. No poop bags so dog poop everywhere. Rent is ridiculous for what you get. Don't send your mom here - she will be miserable.

At one time, the staff was excellent and the residents were terrific. The staff is different and most of the residents I, knew have gone. The service became poor about needed repairs. There was always broken appliances in the laundry room. The staff changed every few months. I was overcharged on my rent for several months and the manager was too busy to see me . Then I was told I would have a huge rent increase,. Therefore, I moved. There is a new staff, so I the residents have better conditions.

don't walk RUNN!!!!!! this place has mold in the entire building and management just paints over it which leaves residents sick they don't care about your family member they just want your rent!

They have all new staff. I would recommend you find a new place to move to. We as seniors there is no security here. After five o'clock or five-thirty in the evening we are on our own. There are emergency numbers to call if you need something. The food is catered in and you get a free breakfast. The dinner is catered in and you pay for your dinner. It depends on the meal that day on the price you would pay, I believe the price is set at $13 for dinner. There are no staff here on the weekends.

Very run down place. Only saw ONE person during our tour. He was alone playing video bowling. Not inviting at all. They were the least expensive but not by much.

Facility smelled horrible. Floors were filthy. Residence were just placed around the front with no one giving them any attention. Saw two residence sitting drooling and staff just walked by. Very outdated property. Person that helped me with the tour was amazing and was able to show me around but it was not what I thought. The director tried the "I have someone else looking so if you want to give me $1500 non refundable to hold the room". It would have gone towards the first months rent had we decided to use this facility but just the fact that it was the manner she had. I would not recommend anyone working in any facility would try to strong arm the person that was looking for a home for their parent. This is not a decision to settle on quickly. Much research has to be done and doing the "we only have one room left" when they told me their occupancy before that was only at 60%. This is just my feedback for future family members looking for a home for their Mum.

Depressing. Grave diggers housing. Popcorn ceilings, shag carpeting with little or no padding, Cheap overstuffed furniture and dirty carpeting in community walkways. Residents wonder around like night of the living dead, no smiling no laughter. This facility is for those among us that have been less fortunate in life and have no other options.

I live here currently and I’m already looking for a new place to live. The manager and assistant manager don’t communicate too well and I don’t think they know where their pay is coming from or the objective of their job. It’s not just about telling a bunch of old people what to do. When the new manager took over, she said there would be an open door policy. But anytime anyone goes into her office to talk to her, her head is buried in the computer and she doesn’t even look at you while you’re talking. She doesn’t act like the manager, she just tells you who to talk to. It feels like they think they’re dealing with a bunch of dumb old people. The assistant manager told me when I moved in that I’d be able to look out the window to see my car from my apartment but that’s not the case. She won’t listen to you either, so I’ve already stopped trying to deal with her. There is one lady that works at the facility that seems to be pretty nice and another young girl that takes all of my maintenance requests and I guess she’s okay. When I first moved in, they gave me a list to fill out of any problems that I found so they could take care of them. I gave them the list and 2 weeks later, nothing had been started. I had to call the owners of the actual facility to even get someone to come by. The office staff finally sent out someone from the maintenance team and they might as well have just done it to make me happy because they didn’t start on anything. Nothing got fixed for over 2 weeks. I’ve talked with several other residents and they aren’t satisfied either. I spoke with a lady on the second floor and she said that someone keeps ringing her doorbell at night and she doesn’t answer the door anymore because there’s never anyone there. There are no cameras on any of the floors to monitor what’s going on so she’s unable to prove that someone is doing this. At this point in time I’m not planning on renewing my lease and I do not recommend it here. If I had to do it all again, even if the price was good, I would NOT move here.