Allure Lifestyle Communities

A friendly front desk/receptionist is critical to any business, as first impressions can be what determines whether a person will recommend your company to others. While the services provided at Lakeview Senior Living may be too notch and the facility is beautiful, when greeted on the phone or in person by a rude receptionist one can feel insignificant and not want to refers friends or grandparents to the location. Each phone encounter I've had with the receptionist [Removed], left me feeling like I was interupting her or putting her out. Then, I met her in person and was saddened to discover her attitude and body language was worse! I'm not talking a time or two, rather on a weekly basis for months I have witnessed this behavior. I'm not sure who oversees these concerns, but you may consider addressing the importance of first impressions and customer service with this employee.

I am not impressed at all with Lakeview. My parent has been living there for several months now, and the treatment of their residents is appalling. They are very nice before you move in while they are trying to get your money, but once you're there things change quickly. [name removed] is super nice while she is wooing you to join Lakeview, but she is not very nice at all after you move in. She is in the wrong business. The staff really does not care about the residents. It's sad. I so wish we had selected another place. The food is not good at all, very poor quality. My parent eats most meals in the apartment and we bring in food because of the poor quality at Lakeview. Plus the kitchen manager is moody and very curt. Overall, do not buy into the nice image [name removed] portrays, You will be disappointed and angry at how your parent is treated.

Owners and management company just don't seem to care and definitely do not follow through. If you think this is the place for you, at least speak with a few residents before you sign anything. The community rooms are beautiful and they remodeled some of the units, but make sure any work you need done is completed before you sign a lease. Read the lease carefully, especially your "move-in" date. Issues include residents smoking (at night) right outside one of the main doors and you have to walk through a cloud of smoke to go in or out; low-quality and sometimes old and stale food put out for the continental breakfast; persistent blackouts on certain cable channels with Senior TV, which is the company included in the rent; problems with AT&T internet either shutting down or being very slow; meetings, events and breakfast items (and sometimes times) being changed with little or no notice to residents, etc. Although there is an after-hours emergency phone number where you can leave a message, management is not on site after daytime hours. Some of the employees are amazing and the saving grace here; while others brought on by the new management seem to think they are doing you a favor by working at Hanover Place - they will walk right by you without so much as a hello, with their nose in a cell phone.

Nice location, but right next to the VERY NOISY Rt. 422, and you look across a the "milennial hangout" Indigo with the holiday lights year round, blow up sports mascots and other flotsam on the balconies. I left my license in my vehicle and wasn't allowed to look without one, too bad - I might have thought it about it before moving in the very nice Hanover across the street. CANVAS - well, It's barely sold, practially empty in real estate standards. The under building parking garage has just a few cars in it at night. The units are overpriced for people 55 and up. You can go elsewhere for that price or have a mortgage for the prices they ask on a nice home or condo - including HOA fees! So, now about the 55+ thing - one of you must be 55. Silly folks, they should know that people 50+ are pretty much the same as 55+, perhaps they will eventually lower the age - not like it will be overrun with college kids - -even if they lower the age to 40! Little dogs. Little dogs everywhere. Barking. Using the landscaping as a bathroom. Don't bother, little dogs are a nuisance, and they are very hard to shut up at night and early in the AM. Pass on this one.

I wish we had done more research, found another place for my parent. The food is awful. The staff is not nice at all once they have your money and your signed contract. Watch out for [name removed]. She is super nice, very sweet, before you move in. Once you move in, you'll see her true colors. Repairs are VERY slow to get done. No one seems to care. These are elderly people, they deserve kindness and compassion. They won't find that at Lakeview.