AgingCare 2

The agency’s aides do not preform all the advertised services like cooking, light housekeeping or laundry: all services I specifically asked about. When asked what does meal preparation mean, I was told “if you mom wants a roasted chicken, they will make her a roasted chicken.” To be direct and honest from my experience, you are lucky if they know even how to use a microwave. If you need someone to simply watch TV with your loved one or just talk to them, then they are okay. Sometimes there were miscommunications with scheduling and they have a poor procedure when aides call in sick. They also give the impression that they only want long term or patients needing a full week in of. care. When we started to cut days and hours it became even more difficult to get quality aides. One of the aide also lacked the professionalism and maturity I would expect for someone working with a family dealing with the challenge of trying to find quality care for their loved one. Finally, I had mentioned these issues to A place for mom and have not received any feedback.

It was one mishap after another with SYNERGY Home Care. During the interview, I made them aware that I had a dog. They send a lady that was petrified of dogs. I restrained my dog and left for a few hours to get some me time while she watched over my husband who has Alzheimer's. Locking my dog up made me feel upset during my time away. The next time they sent a girl who was 20 minutes late. No ID, no identification. She did do a good job and the dog loved her and I had a nice day. I called two days later and requested the same girl and they said she was already scheduled at the time I needed her. So I waited until she was available. Then when she was scheduled to show up to my house she didn't show up. So I called him to inquire where she was and he stated he didn't know where she was. I canceled the service. They were very disorganized. I did not like the way they ran their company.

I met with a woman who helped me for one day. She had me sign a two week agreement with a post-dated check. She ended up telling me my scheduled would not work with hers and I was told I would get a refund for the days we were not going to use, only one day of service was used. I have yet to get a refund and have problems getting it back.

My experience here didn't get off to a good start, and never got better. I started with the director of one location, and was expecting to meet with him. When I showed up, it was this locations director that I met, as I had been transferred to this location without a word. Communication is a big issue with this agency. From my experience their employees aren't very well trained either, especially not with dementia. The first person we had was bossy, and didn't know what to do. They had to ask about what to do for almost everything. Along with that, they were unreliable. Because of the lack of communication, nobody showed up for two days. I never even got a phone call. Luckily, we came to see my loved one on the second day of someone not showing up. I would not recommend this agency to anyone. We have since changed agencies, and are much happier.

I met with Perfecto several months ago. It did not work out! They were not professional. They interrupted the PT session my mom was getting with Home Health to say they couldn't provide what we needed. I would not work with them. Very pushy...very persistent...not professional.

We only had them in for a week, they didn't have dependable caregivers. I'd get home and my husband would say there was no one there to relieve him and they would call me saying they didn't have anybody for such-and-such a shift and I would have to leave work to go take care of my daddy. I talked to the owner and I told them I couldn't keep leaving work and they understood and I told them I needed somebody I could trust and they understood that. They said it had never happened before and were really sorry. The friendliness was nice, the service just sucked but they were never hateful to me. They did not have great caregivers, they did not have dependable caregivers.

It's not going well. The caregiver was an hour late on Friday. I left him a note that clearly stated what days and when I wanted him and he was supposed to be here at 10 am today and he showed up at 11:30 am. I don't think he speaks English which he is supposed to. He will smile and nod yes, but he doesn't understand. My plan was to slowly get him used to the household and then increase hours but I don't think it's going to work out. Until he's trained he's going to be more work for me. He seems very affable - a very nice, young man. I'm overwhelmed and this is supposed to make my life easier.

Just awful. Disorganized, rude, and insensitive. Paid zero attention to the kind of caretaker we asked for. Then refused to respond to email text or phone calls from us OR our provider. She couldn’t get them to answer her either. They don’t train anyone. They just pimp out home health care workers. Our provider was amazing. Truly. I hope you find her through another agency. We revived NO bill till weeks after our heath provider left and then were told we had to pay in cash or check. They don’t accept credit. So only use these folks if you have an extra wheelbarrow of cash sitting around.

I just signed off on the last time sheets for synergy last night. I'm relieved the 7mos with them are finally over with! [Name removed] the owner, her daughter [name removed] and the 2 caregivers [name removed] and [name removed] made my life a living hell for those 7mos. [Name removed] and [name removed] used the 7mos to try and get rid of me. They had the caregivers come in and pry into my personal business, asking questions constantly that they had no business asking. They eavesdropped on my conversations with friends who were visiting, when they weren't joining in on the conversations. My friends couldn't stand either one of the caregivers. They told me I should report [name removed] for snapping at me constantly, in front of witnesses, for constantly complaining about having to clean. [Name removed] even threw a tantrum in front of 2 of her supervisors and 1 of my attorneys. Her supervisors did nothing, that's why I didn't complain about the snapping. But I was embarrassed! Then there was [name removed] who didn't want to work either, she just wants to talk about how wonderful she is and how many guys are after her. She thinks she's a great catch! Both of these caregivers are too old, too physically unfit, too lazy and too incompetent for their jobs. The staff doesn't care what the clients need or want, they won't even consult the client before making changes. I would never deal with synergy again, nor would I recommend them. They also left me with no ride to the dr in an emergency. The caregiver who would have taken me was suddenly assigned to work with my neighbor across the street at the same time she used to work for me. I saw her car there every Friday, until I dumped synergy. Then the caregiver wasn't working there anymore. Talk about being cruel and thoughtless!

I had a very bad experience with this agency. To put it brief, they canceled their care at 7:30 pm the night before the day of the planed care. This is why I went to a agency so I would get the help when I needed it. They should have people on call in case a other staff person is sick or family emergency. The owner never called me back that night when he said he would, never heard from him again. I thought this was very rude and [Removed. So I have not looked into any more agencies at this time.

It was a terrible experience with Home Helpers. They sent a woman who stayed for 2 hours but did 10 minutes worth of work. I also was billed for a higher amount than we agreed to. She did nothing while she was in my house. I told them what I needed, a housekeeper to help me. They made arrangements with a caregiver not a housekeeper.

I agree with the other persons review, you can not depend on these people to care for your loved one. They may be pleasant folks but they have no business trying to run or operate a business of this nature.

We hired Senior Helpers, Granada Hills to provide appropriate caregivers for my very fragile elderly mother. After an extensive evaluation of our needs and interview they sent 3 different caregivers on 3 successive nights, each caregiver undeniable [removed]. None followed our instructions. After 3 days we sought good caregivers elsewhere, BEWARE that Diana McRae at Senior Helpers does not apply the charges for hours worked to their 2 week advance deposit until you've given 2 week notice of termination, and WILL NOT REFUND the advance deposit for any reason. It's not standard [removed] to expect families to continue to [removed] It's just wrong!! Don't be fooled like I was by a fancy, impressive website and words!

Home Helpers & Direct Link was awful. The lady that they sent did not do any of the things that mom requested. We asked that she help with meals and do light housekeeping. She didn't even take out the trash. The young lady that was supposed to be her supervisor promised to check in and see how things were going. She never showed up and checked on us. They also promised to provide a back up person if this lady didn't work out and that did not happen. I will never use them again. They charged me the full rates for the time she was there too. I didn't think that was fair given the lack of work that was done. The owner, Michelle never called to check on us. It was a very bad experience.

If you value professionalism and integrity, then look elsewhere.

The WORST home healthcare agency you can hire. We went through them for our elderly mother. We caught the first girl they sent [removed] money from one of our drawrs. They consistantly dont send workers/ they never show up or call. It seems like the office staff doesnt even know what they are doing.