AgingCare 2

My loved ones don’t really have much to do with the activities, but there are activities. They were very helpful in an emergency situation. It’s a little problem trying to get the same person to work on the weekend. There was only one incident where the caregiver couldn’t make it, but the agency fixed it when they could. Again, they were very helpful in an emergency situation.

Being in a different location than my loved one, this feedback is based on the feedback she has given me. She really likes the lady that comes in and takes care of her! They have very similar beliefs and backgrounds. Her caregiver has experience in the ailment of my loved one, so she can really relate to her needs! There was a bit of an issue in the beginning, but then we got a caregiver that we love!

Waaay too expensive! More than $100-$150 MORE per day than the one licensed, fully insured and tax/labor law abiding service that I've found on my own, and talked with! Perhaps there are too many levels of commissions involved? Very disappointed in 'A Place For Mom,' if their recommendations are all so unaffordable!

When out caregiver quit to move on to a better opportunity, we didn't find out about it until a few days later - from the caregiver, who stopped by to check up on my mom. Since we had scheduled a caregiver for the next day, I called the office to ask about the situation and was told they had another person they were going to send. I was surprised and asked why, after going to all the trouble to introduce us to our first caregiver and verifying that the personalities were a good fit, they were planning on sending someone new without an introduction or even a notification. They didn't have an answer for that, so perhaps it is SOP in the industry, however I was unhappy with it and we decided to put off having a new caretaker until there was a greater need for Mom, and probably after researching a different company.

I would say our experience with this home care agency was a fair match. It was a learning experience, but overall a positive experience. I would some there is some room for improvement, but the service my mother received was responsible. I would look around at some other home care agency, before returning back to this one. I feel my mother needed more care than they were able to provide.

We used the services from this agency a couple of times. they sent different people for assistance and my mom didn't like the changes. The caregivers are very nice and courteous people.

I would have gone with them, but I didn't really click with the girl they sent out to meet us. It wasn't a good match for us.

Communication with Home matters was difficult. Our caregiver missed at least 3 days even though we were only having her come 2 days a week and we had just started service. We were not given any notice that our caregiver was not coming. Very disappointing. So we cut ties with them and went with another service

Well, response time from them seemed slow at times. Since I've not used any other service, I don't have anything to compare with them.

They took money out of my mom's account after she passed without authorization or notice. I feel they owe me still $[fee removed]. THEY CLAIM MY CARE TakER WORKED ExTRA HOURS.. I ASKED FOR THE SIGNED TIMESHEET AUTHORIZING THE EXTRA TIME. THEY SAID THEY WOULD SEND.. NEVER DID. IT TOOK ME 4 EMAILS AND 5 PHONE CALLS BEFORE SOMEONe WOULD GET BACK TO ME. I WOULD NEVER IN MY LIFE RECOMMEND KATRIX. THE COMPANY IS HORRIBLE AND DISHONEST

My father needed care after rehab. I choose visiting angels based on the services they provide. I was very disappointed in the personnel they sent. They did not provide the services advertised. Calls and e-mails were not answered in a timely matter. There were times when no one showed up and no replacement was sent. Scheduling caregivers was difficult for them. I would not recommend using this service.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

ALthough there were several very nice caregivers, one in particular was very good, the main issue was that My mom's home became a revolving door. there were so many different people and most of them had not been trained or monitored to know the routine and the requirements. So each new person would have to be taught by a separate person I hired who had been with my mom for a while. Mom required 24/7 care . Scheduling was difficult for this company so mom never knew who was going to show up,. Eventually I required a schedule be provided. It was very difficult for my mom to feel really taken care of as she could not expect the same person daily. We asked to limit the number of new people. Eventually Mom did not do well as she was not getting cleaned properly and ended up in the hospital with an infection. After the hospital she was release for rehab in a nursing home, but within a couple of weeks, the infection grew worse and she died of sepsis. This agency was only there from 3 PM to 10 AM and then weekends.

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

I thought the people that came out and did the evaluation were very nice, all that was all fine but the disconnect came with what the management promised versus what the girls that came out actually did. The management promised things that the caregivers were not able to do.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

They don’t show up pretty frequently. They were friendly enough when they did show up though. You get what you pay for and we’ll probably be needing to find a different home care provider pretty soon.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

This review is regarding the owner, [Removed]. My family employs several of her staff. I had specific concerns and wrote [Removed]. She NEVER bothered to respond. I find this very rude and unprofessional.