AgingCare 2

I met with a woman who helped me for one day. She had me sign a two week agreement with a post-dated check. She ended up telling me my scheduled would not work with hers and I was told I would get a refund for the days we were not going to use, only one day of service was used. I have yet to get a refund and have problems getting it back.

I met with Perfecto several months ago. It did not work out! They were not professional. They interrupted the PT session my mom was getting with Home Health to say they couldn't provide what we needed. I would not work with them. Very pushy...very persistent...not professional.

We only had them in for a week, they didn't have dependable caregivers. I'd get home and my husband would say there was no one there to relieve him and they would call me saying they didn't have anybody for such-and-such a shift and I would have to leave work to go take care of my daddy. I talked to the owner and I told them I couldn't keep leaving work and they understood and I told them I needed somebody I could trust and they understood that. They said it had never happened before and were really sorry. The friendliness was nice, the service just sucked but they were never hateful to me. They did not have great caregivers, they did not have dependable caregivers.

It's not going well. The caregiver was an hour late on Friday. I left him a note that clearly stated what days and when I wanted him and he was supposed to be here at 10 am today and he showed up at 11:30 am. I don't think he speaks English which he is supposed to. He will smile and nod yes, but he doesn't understand. My plan was to slowly get him used to the household and then increase hours but I don't think it's going to work out. Until he's trained he's going to be more work for me. He seems very affable - a very nice, young man. I'm overwhelmed and this is supposed to make my life easier.

Just awful. Disorganized, rude, and insensitive. Paid zero attention to the kind of caretaker we asked for. Then refused to respond to email text or phone calls from us OR our provider. She couldn’t get them to answer her either. They don’t train anyone. They just pimp out home health care workers. Our provider was amazing. Truly. I hope you find her through another agency. We revived NO bill till weeks after our heath provider left and then were told we had to pay in cash or check. They don’t accept credit. So only use these folks if you have an extra wheelbarrow of cash sitting around.

I had a very bad experience with this agency. To put it brief, they canceled their care at 7:30 pm the night before the day of the planed care. This is why I went to a agency so I would get the help when I needed it. They should have people on call in case a other staff person is sick or family emergency. The owner never called me back that night when he said he would, never heard from him again. I thought this was very rude and [Removed. So I have not looked into any more agencies at this time.

It was a terrible experience with Home Helpers. They sent a woman who stayed for 2 hours but did 10 minutes worth of work. I also was billed for a higher amount than we agreed to. She did nothing while she was in my house. I told them what I needed, a housekeeper to help me. They made arrangements with a caregiver not a housekeeper.

I agree with the other persons review, you can not depend on these people to care for your loved one. They may be pleasant folks but they have no business trying to run or operate a business of this nature.

Home Helpers & Direct Link was awful. The lady that they sent did not do any of the things that mom requested. We asked that she help with meals and do light housekeeping. She didn't even take out the trash. The young lady that was supposed to be her supervisor promised to check in and see how things were going. She never showed up and checked on us. They also promised to provide a back up person if this lady didn't work out and that did not happen. I will never use them again. They charged me the full rates for the time she was there too. I didn't think that was fair given the lack of work that was done. The owner, Michelle never called to check on us. It was a very bad experience.

If you value professionalism and integrity, then look elsewhere.