AgingCare 2

The administrative staff were good but we did have a lot of call offs last minute and we had to find people to fill in. This happened about every other week. We had some caregivers who were really good and then ones who were not so good. We did get a notice that they were having a hard time finding caregivers which is something that I think people ought to know.

When we had an aide there it was a really good job done. I contacted the company and an aide was sent out. I was supposed to have the aide three days a week but she only showed up two days and then disappeared. The manager was trying to find someone else to fall in line but in the end no one else was sent. The manager was nice and seemed to be trying hard but I don't think she had the staff for the services.

The first part of our experience with the agency was great, we communicated with them very well, everything was like what they said it would be. There was one lady who really went out of her way to take care of our loved one, sometimes our loved one was difficult and she was able to handle it. However, after awhile things got a little messy, they did not have the workers to fill the positions, so it just did not really end on a good note

We did only use them twice. WE chose Partner in Care because of their availability and they were recommended to us. We met with them and it seemed like a good fit, I would recommend to others looking.

I only used them for about 3 weeks and I was not very pleased with the caregivers that we got with the exception of one. I feel like they were not properly trained or not suited well for the care that my dad was needed at the time. The one caregiver that we did like was great with him. Overall due to our experience I would not recommend to others looking.

Home care services [Name removed] says she can help with dad's needs

Homewatch was helpful in providing care for my elderly father who was coming out of the hospital. He lives in a memory care facility so he has 24 hour care. We wanted done “extra” care for him for a few weeks while he was recovering. There were some times when Homewatch staff were scheduled to be there and then just didn’t show up. The staff that did provide the care seemed friendly and fairly knowledgeable. I would say the biggest problem was staff not showing up at all or not showing up on time. But since dad is in a 24 hour facility, it was alright. Maybe they are more reliable if a person is in their own home. I could usually get in touch with someone when I neeoto and that was very nice.

My experience with this home care was fairly decent. The care givers were good, but there were times when I had to remind them of things to do. The agency owners were kind and friendly. It was a decent experience.

I'm not really sure what to rate them at this point. The caregiver has done some cleaning but isn't as helpful as she could be. One day she read a book the whole time she was there. She has been more of a companion although my mother in law isn't the easiest person to get along with. Overall she did okay but I feel she could do better.

My loved ones don’t really have much to do with the activities, but there are activities. They were very helpful in an emergency situation. It’s a little problem trying to get the same person to work on the weekend. There was only one incident where the caregiver couldn’t make it, but the agency fixed it when they could. Again, they were very helpful in an emergency situation.

Being in a different location than my loved one, this feedback is based on the feedback she has given me. She really likes the lady that comes in and takes care of her! They have very similar beliefs and backgrounds. Her caregiver has experience in the ailment of my loved one, so she can really relate to her needs! There was a bit of an issue in the beginning, but then we got a caregiver that we love!

When out caregiver quit to move on to a better opportunity, we didn't find out about it until a few days later - from the caregiver, who stopped by to check up on my mom. Since we had scheduled a caregiver for the next day, I called the office to ask about the situation and was told they had another person they were going to send. I was surprised and asked why, after going to all the trouble to introduce us to our first caregiver and verifying that the personalities were a good fit, they were planning on sending someone new without an introduction or even a notification. They didn't have an answer for that, so perhaps it is SOP in the industry, however I was unhappy with it and we decided to put off having a new caretaker until there was a greater need for Mom, and probably after researching a different company.

We used the services from this agency a couple of times. they sent different people for assistance and my mom didn't like the changes. The caregivers are very nice and courteous people.

I would have gone with them, but I didn't really click with the girl they sent out to meet us. It wasn't a good match for us.

My father needed care after rehab. I choose visiting angels based on the services they provide. I was very disappointed in the personnel they sent. They did not provide the services advertised. Calls and e-mails were not answered in a timely matter. There were times when no one showed up and no replacement was sent. Scheduling caregivers was difficult for them. I would not recommend using this service.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].