AgingCare 2

The nurse on staff there made it a very stressful experience. I would not recommend their services to other families looking for in home care.

They started well with intake , then when aides were scheduled. Either late or no shows, client had to call office to be told aide had family emergency etc and would not be there. After 4 weeks of only 2 visits that were supposed to be twice a week and phone call from office that said now they must see her at least 3 x a week. What a joke they can even show up 2 x a week let alone 3 x. They were let go , then we were told they would keep the deposit on services !!! We requested a refund do to their complete lack of communication and not showing up ( which was never refunded ).

Overall, the experience wasn't very good because HOME INSTEAD got bought out by another company and once they were bought out by another company, they were rather in flexible with their times and the provider that we got initially, and my mom was comfortable with and wanted to rework her schedule and provide us with two separate Providers, which would never have worked so we basically quit them after about 2 to 3 months into it. To be totally honest, I would not recommend HOME INSTEAD.

This new management took over the residential property on Hannah Lane, Rocky Mount, NC. Their lack of customer service is appalling in the management of maintaining exterminating services & landscaping ; hedges are no longer being trimmed and are filled with spider webs which ultimately results in additional unwanted pests to households. Some residents are overrun with bugs to the point where it gets into their food and has to be thrown away; and are seen all over their apartment.

Staff: Company Representative made a very detail presentation of services and patient support. I give him a 5 for his excellent presentation. Staff: the care giver assigned to my wife appear to be new on the job. She was not proactive at all. She didn't perform simple tasks, such as cleaning, very well. Our regular cleaning lady had to come and clean the room. She was on the phone constantly. Lastly, in the short period of time she work for us, missed two days and one day left sick after working only 1:45 hrs. Staff was not very reliable. her overall performance 2.5. Her performance didn't come close to the services represented/offered at the presentation by the company owner. I couldn't recommend this care giving company.

I would give both providers a 2. The first one didn't give me monthly receipts as I asked for my insurance so I let them go. The second one billed it to my husband and not to me so my insurance dropped my case. The third required a 5 thousand dollar deposit. We have stopped looking since I have to start all over again with the insurance process.

I had 3 caregivers that were top rate. Some night caregivers that slept on the job. One that forged my name on time sheets at least 10 times. Admin staff that never confirmed any time sheets. They just charged my credit card to death. To the tune of $[removed]. Which was $[removed] over my limit. I would never recommend them as a company.

Communication with Home matters was difficult. Our caregiver missed at least 3 days even though we were only having her come 2 days a week and we had just started service. We were not given any notice that our caregiver was not coming. Very disappointing. So we cut ties with them and went with another service

Well, response time from them seemed slow at times. Since I've not used any other service, I don't have anything to compare with them.

They sucked. Their scheduling was erratic, communication poor, candidates for caregiving were not suitable for my needs. I was t allowed to interview candidates, they just sent people until I found one I liked, leaving me constantly showing people around, confusing my husband and paying for unqualified candidates . I didn't want to pay for snow days. I was charged for hours I did not book. Finally found one gal we really liked and after three weeks she didn't show up. No one notified me she wasn't coming back. I went to an appointment assuming she would be arriving shortly...returning to find out my husband was alone. No one let us know she wasn't coming or that she was having personal problems. After that I put in my notice. They are expensive for what they offer!

They took money out of my mom's account after she passed without authorization or notice. I feel they owe me still $[fee removed]. THEY CLAIM MY CARE TakER WORKED ExTRA HOURS.. I ASKED FOR THE SIGNED TIMESHEET AUTHORIZING THE EXTRA TIME. THEY SAID THEY WOULD SEND.. NEVER DID. IT TOOK ME 4 EMAILS AND 5 PHONE CALLS BEFORE SOMEONe WOULD GET BACK TO ME. I WOULD NEVER IN MY LIFE RECOMMEND KATRIX. THE COMPANY IS HORRIBLE AND DISHONEST

Initial visit was great. Calls to administrators were responded to quickly. Caregiver was very kind. We would maybe recommend there services to other families, maybe If there was stronger oversight of caregivers. However, even based on this experience I would not choose this company again

There were too many things left hanging. Caretakers were very good and professional. [name removed] was fabulous. [name removed]...not so much. I was not happy with the deposit. It is chaos until you complain.

Initially (first 2-3 weeks) pleased, but NOT at all please after that. We canceled them and the service. Their management was not great at all. Would not return my calls, etc. They seemed to truly care very little about the patient (My Mom) and only worried about there new organization or their reorg / buyout. Would not recommend to anyone and would never use them again Friendliness and Quality of Care of from the actual provider who was at my Mom's house gets a 5 but the Home Instead management staff get a 1. As for Value for Cost it is average to slightly above average. $[removed] per hour seems a bit high to me. We have family members in the home care business and it even seemed a bit high for them for the specific services provided for my Mom Again, I would NOT recommend them

I would not recommend Kimbell Home Care Services to anyone looking.

Very rude scheduler. My mom was dying and I’m 28 and had no family except for a family friend helping me with my mom so I was calling and rescheduling things many times and she was very rude about me calling and rescheduling so often. You are supposed to be compassionate to people with dying family. I’ve also heard some not so great things about caregivers but mine was okay. They could do some of the things I needed them there for but luckily I only had them there a day since my mom passed quickly.

My father needed care after rehab. I choose visiting angels based on the services they provide. I was very disappointed in the personnel they sent. They did not provide the services advertised. Calls and e-mails were not answered in a timely matter. There were times when no one showed up and no replacement was sent. Scheduling caregivers was difficult for them. I would not recommend using this service.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

I would never refer them to other families. It was all about the money and in the end, the lady who owns it was very rude. It all seemed great in the beginning, but right off the bat they were not able to get any staff out to us. There was one point they could not get anyone out to us for 3 weeks.