AgingCare 2

I wouldn't recommend them to anyone and I would find another service. There was no consistent staff members, they had different staff members sometimes. Some caregivers were late and not dependable.

They were totally unreliable. Today someone was supposed to be here and they are not. I would tell anyone not to use this services. We had a few good workers in the beginning that quit and since then it has been hard to find a good one that shows up on time. They are also always so tired that they complain about being tired and really cant do anything.

I would not recommend this service to others based on our experience. The caregivers were inconsistent and we didn't feel like we got our money's worth.

The main thing was I thought they would have the same caregivers or 2. They had a different caregiver come every time and mom could not get used to anyone. We also had issues with people not showing up or not interacting or engaging my mother. I would not recommend them based on our experience.

The Right at Home services could work to improve on their follow through and communication. Sometimes it takes awhile to get a hold of someone or get a call back. Also we have noticed it is hard for them to have a supply of workers.

ALthough there were several very nice caregivers, one in particular was very good, the main issue was that My mom's home became a revolving door. there were so many different people and most of them had not been trained or monitored to know the routine and the requirements. So each new person would have to be taught by a separate person I hired who had been with my mom for a while. Mom required 24/7 care . Scheduling was difficult for this company so mom never knew who was going to show up,. Eventually I required a schedule be provided. It was very difficult for my mom to feel really taken care of as she could not expect the same person daily. We asked to limit the number of new people. Eventually Mom did not do well as she was not getting cleaned properly and ended up in the hospital with an infection. After the hospital she was release for rehab in a nursing home, but within a couple of weeks, the infection grew worse and she died of sepsis. This agency was only there from 3 PM to 10 AM and then weekends.

I have been using Comfort Keepers for 2 years. I have seen a marked, steady decline in the quality of care I get from them. The people they send over are supposed to be able to do light housekeeping - but they mop floors without sweeping them first, ruin laundry, and "handwash" dishes without cloth or brush. The dishes don't look clean, and still have food stuck to them. I caught the same person stealing from me twice! The only thing they do well is take out the trash. These caregivers think the bathroom is clean if they clean the toilet and mirror. I spend too much time "fixing" their work to consider it help. Unfortunately, this is "help" provided through a third-party...it is better than NO help.

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

My Mom liked [removed] and one of the meetings she didn't like one of the other people that [removed] sent. Although she didn't feel like she needed this service, did use it a couple times for doctor appoint.

I thought the people that came out and did the evaluation were very nice, all that was all fine but the disconnect came with what the management promised versus what the girls that came out actually did. The management promised things that the caregivers were not able to do.

We have one caregiver, [Removed] who meets the needs and has the professional knowledge to care for Mrs. Rammelkamp. It has been a rotating door of inexperienced caregivers. One left my fall risk mother in law in the shower alone with the bathroom door shut. One could not seem to pull herself together because we had cats which unnerved her. One texted and used phone continuously. We have an organized setup, but several have not been able to come in without detailed instructions. One or two that left dirty dishes or could not handle patient comfortably. We have notified each time. [Removed] should have noted each time that we have let them know. Again, Jamecia is the only caregiver that works efficiently and seamlessly. Taking good notes and always monitoring and assisting Mrs. Rammelkamp. We are working with the Montgomery office but not sure if we can continue if Jamecia is not available. Very shocking how some of the caregivers have passed the interview and or recommendations.

They are okay, unless you have the overnight person, then they are not very good at all. The night people have been sleeping when they should be awake, and we have found them to be somewhat verbally abusive as well. They seem to be good during the daytime shifts, but if you are looking for overnight, I wouldn't recommend them for anything past 7:00 at night. I liked the fact that they did multi-state background checks, which is one main reason I went with their agency.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

The scheduling was inadequate. Caregivers would not show up when they were supposed to. Some would only sit downstairs and watch TV. They would not take me to the store or do some of the cooking which is some of the reasons I used them. They sent someone out when I did not ask. When I said something about this they told me I was wrong and they do not make mistakes.

This wasn't the best experience. There was some lack of professionalism. The caregivers weren't entirely reliable, showing up late, and not being very productive. I would not use this service again.

The initial people that came in with Home Care Assistance did a great job selling the service. However, they didn't have enough staff to handle their client load so they subbed out nursing staff. The lady we got fed him and made sure she got him from point a to b but she watched TV all day did not engage him in any way. I also noticed one day that she pulled him up by the seat of his pants, I just thought this was really inappropriate. So I called to complain and get someone else out here but I didn't hear back from them for weeks. So I had to terminate the service. I realize they were short staffed but they are still responsible for holding up their end of the bargain. I am not satisfied at all.

They don’t show up pretty frequently. They were friendly enough when they did show up though. You get what you pay for and we’ll probably be needing to find a different home care provider pretty soon.

The original phone call was very friendly, and a caregiver was available immediately, however because no onsite personal interview was made by the staff, the caregiver did not meet specific requirements we requested. It has been a learning experience if after two weeks the caregiver is unable to work with the patient it is best to review the situation and make whatever changes are necessary. Because this agency deals with contracted personnel it required two checks be written each week for payment. There is no method of keeping track of hours worked. The family did not think the patient had issues out of the norm, and therefore was expecting the caregiver to be prepared for the challenges of normal senior concerns. Because of hearing issues combined with heavy accents, it made communication difficult and didn't allow for good rapport between caregiver and patient, or a very happy environment.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

We were VERY disappointed. They insisted that they knew their caregivers so well and so would match us with someone who fit our needs for my grandmother. Instead, they sent someone who had never worked for them before. she was very nice but completely unqualified for the job- she might be a fit for someone else, but her low energy and passive nature (though very sweet) was not a fit at all. Mostly we were just very distressed that we had been "sold" on this on the idea that they knew their caregivers so well and so would be able to find us someone who met our needs...and it seems like they didn't even try. She did not meet the criteria that we so carefully provided at all. We stopped service after 2 days.