AgingCare 2

once monthly cleaning & housekeeping only

4 hour min. flat rate for 2 hours

Full service care giving organization. Large staff. Ideal if part or full time care giving is required. Prices are reasonable.

They do not tell the truth. They tell you they will have one person and then you get someone else, we get new people all the time. We have had a lot of scheduling issues. It has not been a very good experience.

My biggest problem with this service was having them to send out someone to take care of my mother who was fully certified and fully vaccinated. There was a promise that there would be a primary and a secondary caregiver was never given and it was difficult always having different people in and out

We had only used Pink Hearts temporarily while we were looking to find an assisted living community for our loved ones. Everyone was very friendly, nice and all of that. However, we think they had some scheduling issues, because some care givers would not show up or come late. For those who did not show up the owner would come herself. This was to no fault of the owner she was awesome. The owner was just so caring, and passionate. She handled herself very professionally and was just phenomenal. For the care givers who did show up were great, but it seemed like they did not show up or were late more times then them showing up on time. We do know the pandemic had a lot to do with it, because Pink Hearts came highly recommend.

Although the caregivers were all excellent; I was stood up three times by a caregiver, due to a mess up with the scheduler. I stopped using them. When the caregivers would show up they were prompt. They provided companionship for my loved one during this time.

The communication was good at first. Now I have to ask for the invoice to review before they charge my mom's credit card. I'd like to find a good person that is less expensive. The second person talked vs. listened to my mom and didn't do the chores we checked off the list provided.

When out caregiver quit to move on to a better opportunity, we didn't find out about it until a few days later - from the caregiver, who stopped by to check up on my mom. Since we had scheduled a caregiver for the next day, I called the office to ask about the situation and was told they had another person they were going to send. I was surprised and asked why, after going to all the trouble to introduce us to our first caregiver and verifying that the personalities were a good fit, they were planning on sending someone new without an introduction or even a notification. They didn't have an answer for that, so perhaps it is SOP in the industry, however I was unhappy with it and we decided to put off having a new caretaker until there was a greater need for Mom, and probably after researching a different company.

We are having a bit of a struggle with this home care service. A few of the caregivers that we have worked with have been let go , and there were several times that the caregiver was late to the house. I have even have to leave work in order to care for my loved one when the caregiver could not make it. Overall, we are not too pleased with this home care service.

I would say our experience with this home care agency was a fair match. It was a learning experience, but overall a positive experience. I would some there is some room for improvement, but the service my mother received was responsible. I would look around at some other home care agency, before returning back to this one. I feel my mother needed more care than they were able to provide.

We used the services from this agency a couple of times. they sent different people for assistance and my mom didn't like the changes. The caregivers are very nice and courteous people.

I would have gone with them, but I didn't really click with the girl they sent out to meet us. It wasn't a good match for us.

Not adequate

We have had some issues. There have been reliability issues, as well as communication issues. We went with them because they offered a lower minimum of hours. They clock in and out on the phone so we know when they are there, that is good. The people have been pretty friendly, but reliability really is key.

Medstaffers was hired in June 2015 to provide Caregivers for my quadriplegic wife. I quickly realized that they only had one dedicated person able to care. Anytime she needed off they would scramble to find coverage. Most of time they failed and would simply call and inform me they had nobody. As time went by continued to have “all their eggs in one basket”. Countless times they failed to provide coverage even after having several weeks notice. After six months of this instability I put my foot down and was quickly given notice they were terminating service.

The office staff were awesome and really tried to help. The staff that came for in home care quit after only the first week. We are a difficult family to staff because of the limitted hours for our need but the staff were often on their cell phone when the attention should have been to assist with my family that was unsteady in walking. The staff didn't let us know they would not return so we waiting on quitting day and found out only shortly after the office staff found out. Otherwise the agency was pretty good at trying to accomodate us.

Frustrated with care received. [name removed] with OPA Home Care was very nice and checked in with us frequently. Despite that communication there were difficulties with the care. My brother had a tracheostomy and we hired a trained RN tracheostomy nurse to come daily at a cost of $[removed] for 2 hours. ($[removed] hr for 2 hour minimum) She did that for several weeks. They ordered the tracheostomy supplies and many times they were the wrong size. That was very difficult and caused many problems. We were told there were supply issues. Also, she was hired for 2 hours and would only stay the brief time it took to change and clean the tracheostomy area and taking blood pressure etc. We were told that she was just contracted to clean and care for the tracheostomy and once she was done she could leave. She did not need to stay the 2 hours. We were thinking that we would have 2 full hours a day of nursing care to help my brother and our family. As the radiation therapy progressed he needed to be suctioned more often. It would have really helped us and him with his comfort if they stayed the 2 hours. We paid over $[removed] a week for many weeks. There should have been more transparency and clarity that the 2 hour nurse would not be staying for 2 hours. We were still dealing with the wrong size tracheostomy supplies up until the end. When my brother saw the respiratory therapist, I brought the inner cannula OPA had ordered to show him and he said it was the wrong size for the tracheostomy he had. I was so frustrated. There are agreements to sign, please be sure you understand the full financial commitment if the patient goes into the hospital or you have to end the home care early. You may still owe more money.

What we think they could improve on would be the overall experience, communication and responsiveness as well as he overall quality of care.

The sitter didn't show up on the second day and no one called. She did not show up on the 3rd day either. The sitter reported that she and the owner couldn't get along. Nobody was replaced for the sitter. It left me with no sitter for many days. I had to go with another agency.