AgingCare 2

Homewatch was helpful in providing care for my elderly father who was coming out of the hospital. He lives in a memory care facility so he has 24 hour care. We wanted done “extra” care for him for a few weeks while he was recovering. There were some times when Homewatch staff were scheduled to be there and then just didn’t show up. The staff that did provide the care seemed friendly and fairly knowledgeable. I would say the biggest problem was staff not showing up at all or not showing up on time. But since dad is in a 24 hour facility, it was alright. Maybe they are more reliable if a person is in their own home. I could usually get in touch with someone when I neeoto and that was very nice.

The fact that I can not ride in the car with my husband and the aide is unacceptable. I have to go to appointments with him. Your 'insurance' set up means we'd have to take 2 cars for every appt, errand, excursion, etc. Also, aide not being allowed to help Jim trim bushes not good. [name removed] was a lovely lady and did a fine job representing your agency, we're just not a good fit.

We have been using this agency for about 3 months and we like our caregiver very much. She is very reliable, we are very comfortable with the care she is providing to our mother, she is caring and professional. The management has been slow at their end as far as the billing and a few other issues on.

This was one of the higher priced home care agencies and we were looking for quality care. Some of the caregivers they provide are really good at their job, others, not so much. Home Instead Senior Care has two caregivers we really like. My dad likes them and the companionship they provide. They provide the 24-hour care that we need for my dad. They watch out for him and his safety. They make sure he has the nourishment he wants and needs. They are presentable and we feel comfortable with them taking care of my dad in our absence. We have had some scheduling issues when they don't show up and the time it takes to get a replacement caregiver. We are hoping that Home Instead Senior Care will become more consistent so that this arrangement can continue.

The first caregiver that came out to the house was on time. She was proactive and outgoing. The second girl they sent out was almost two hours late and was not as outgoing. The third caregiver was also almost two hours late. When we called they tried to explain why she was late, however we decided to not have them come that day. We then cancelled the service due to this and mom was also going to move out of state. The owner was nice and I am not sure if we would use this service again.

We are receiving services from this agency 2 days a week and it is working out but it could be better. They are rotating the staff which we don't like. We have had 3 different caregivers which have worked out well with my wife and every time we have called to get any of those people back we are told they are not alvabile. The caregivers are kind and professional but we need someone that is more pro active and that mirrors or comes close to my wife's personality and that is not always happening.

We used Options For Senior America for a week. We had a good experience with the caregiver they sent to my home.

We had a couple of problems with the Senior Helpers. First, the day that it snowed really bad, we had a caregiver scheduled to come and she never showed up, but I still got billed for it. They still have not gotten back to me on that. Also, when I first interviewed them, they said they knew how to do stuff they did not.

Our interview with this home care agency with very well.

It's been okay, but if you don't have a lot of hours to offer it seems that it can be difficult to get a consistent caregiver to come on a regular basis. Even with a couple backups, it doesn't always seem possible to get one that you have worked with before. It can also be a little difficult to get a hold of the office, or get them to return calls. It was a bit of a bumpy start, though things seem to be coming along okay now, for the most part.

The staff sent by Guardian Home Care was very kind. They offered good companionship and took good care of my mom. It became difficult at times because they could be unreliable.. Sometimes a staff member would call in sick and they didn't offer a quick replacement. We were left at times to care for her alone which was very difficult.

My experience with this home care was fairly decent. The care givers were good, but there were times when I had to remind them of things to do. The agency owners were kind and friendly. It was a decent experience.

My mother had a short visit with this community. It seemed maintained and staff did what they are supposed to do. After some time we had noticed that Mom was not cooperating so we decided it was not time for her to be at Comfort Keepers. The staff did light house keeping, sat with her, and took her for walks. In the end I felt everything went well and I probably would not go out of my way to recommend this community. The cost did not equal to the care.

I interviewed with them, but when they came out it was just one person. It felt a little stand offish, and just a little less comfortable. It didn't feel like the best fit for me.

Mom has been using the agency a little over a month and I'm not too sure how I feel about the agency. Mom complains that Cantina (the caregiver) doesn't do anything. She was hired to serve not only as a companion but to help with the tidiness of the place as well. Since I haven't been there to experience it for myself I will be going down there to reevaluate. I'm hoping that things aren't as bad as they seem.

Options for Senior America is not a very reliable, does not show up when needed. They also could not provide staff consistantly. I will be looking into other options for my mother.

Average

Overall, they tried to be responsive to our needs, but there were too many different caregivers assigned and not enough notice regarding who would be coming and when. New caregivers were introduced at 10 pm. This was too late at night for people with dementia. Most of the caregivers were good, but there were a couple who did not provide adequate care.

Working with Senior Helpers was a positive experience although it could have been better. Rather than taking care of simple house duties the caregiver served more as a companion which wasn't really necessary. She was very nice and I do appreciate what she did do but I feel it could have been better. She definitely doesn't compare to the cleaning lady that I've had for years! Overall it was an alright experience.

Working with Preferred Care at Home wasn't a complete disaster. One of the caregivers was great. She did her job efficiently and I really hated to see her go. Her replacement on the other hand just sat there and talked on her phone the majority of her shift and I did not appreciate that at all. The case managers were good. They were very proactive with solving any issues we had. I did appreciate that but would not recommend them.