Agemark

My mother just moved in a couple of days ago. She did respite care over the weekend and we just started to move more of her stuff in so she's still adjusting. So far it seems to be really good. It's great. There are no issues or concerns so far. She was coming from another Chateau community. I'm comfortable with the overall company that runs it because they're both Hank Fischer props and that a local company so I liked that. I was also recommended to me by the woman who helped me do all the moving. She had worked with them a lot. So far, it's great.

My mother was there for a month and utilized their day program for several weeks. There day program was wonderful and they kept the residents busy with daily activities and took them out every day for a drive or to get ice cream or do other things. The staff was great and during the week days they have a lot of staff on duty. The staff all knew my mom and all were very caring. The facility and residents are kept clean and the food was very good. They helped not just my mom but our entire family. They even helped me with finding financial assistance. The only complaint I have was that on weekends they are short with house keeping staff and on a few occasions my mom's bedding was soiled or wet and had not been cleaned. On one occasion during the weekend, there was feces on her bathroom floor. Other then these couple of housekeeping issues, I would recommend them. Plus they do have a good reputation with the hospital, hospice and social workers.

The staff are very accommodating. They have many activities for residents to participate in if they choose.

Happy to Move to a Facility Dedicated to Memory Care. After six years in one of the most upscale Senior living communities, I saw the need to move my relative to a facility dedicated solely to memory care. I first visited The Terraces is January. When I revisited again in May, after my relative was found to have a bed sore from sitting all day in front of the TV , I felt it was time to make the move. When I spoke with [name removed] the admission rep he addressed all of my previous concerns, and I also saw that they had been resolved. He is friendly and helpful, as is the Director and the staff. I was encouraged when the nurse was able to honestly help me with a question I had about the visiting medical services, and asked to meet me in person. After my family member had been in a generously sized room in the previous facility, the smallness of the rooms at The Terraces was a surprise. In May only a horseshoe room arrangement was available, not even a Jack and Jill. A horseshoe suit is two bedrooms connected by a little hall with a bathroom. They assured me they would let me know when a single became available--as that was what she was accustomed to. However, now after a few months, she is just fine where she is. Her room is small but has two big windows. There is room for a full bed, a nightstand and a chair on the wall with the bed, a narrow piece of furniture along the adjacent wall, and a dresser next to the closet at the end of the bed. Just enough room for what she actually needs. As she is in the common area most of the day doing activities, the time in her room is usually just for sleeping. I try to visit weekly, and have always found her involved in an activity. The residents vary in need, and it is refreshing to see some walking around and chatting. We have had no issues with cleanliness. Her room is always clean, and she is clean. Sometimes I am sorry they haven't given more thought to putting her outfits together, but that is my only hesitation about her care. There is also never an odor in the facility--which there had been at the "upscale" one. The food is aromatic, and appears to be actually created by a person and not just reheated or thrown together. There are not tablecloths on the tables, nothing fancy, but having the food be appealing is much more important. It has been a relief, also, to not see everyone seated around a TV all day not moving! At The Terraces there is a variety of areas, there is a TV but it is not the main attraction--too many other things are going on. It is what I was looking for for my relative--a place to keep her busy, her mind engaged. Someone at the previous facility told me because she was high functioning that she was falling through the cracks and not getting the attention others received. As it turns out, from new assessments, she is not high functioning--she was just being overlooked. I am relieved she is now in a place that will care for her as she is and give her the attention she deserves. I would highly recommend The Terraces.

The people that live here are great. It is best if you get involved with the activities. Like any place you go it has it good points and it's bad. Right now we are going through a new management chance. So I am waiting to see how things go.

The facility was nice and clean & offered many activities for their residents. My only concern is how far away a room would be from the elevator to get to the dining room as my brother uses a walker but does not have the ability to walk long distances.

I would say a 4, only because I wouldn't give anyone a five. They have been very friendly, professional and patient. Everyone there appears to like their job and enjoy the residents.

I have nothing to compare it with. This is all new to me. My overall experience, I've been very happy with the overall facility.. The people are very helpful. And I give the care people ALOT of credit for doing what they do....I was taking care of 1 person w/ dementia/Parkinson's/ sundowners/ Lewy bodies.... And i couldn't do it any more... they have a whole floor of them... I'm very grateful to them....The food looks really healthy, and they keep track of the different meals very well.... They have a lot of patience with these loved ones..... The activities are outstanding.... They have activities going on and off most of the day and the people enjoy getting together and doing the activities...Just to see smiles & laughter... The rooms, I think are good for what they use them for, sleeping... The 1 thing I'm a little disappointed in, is communication...Just that I was hoping that I could meet with the management or ones in charge after a week or to to hear overall how my person is doing...( When I'm not there) Or what I think of the facility. Or anything I need to bring him that he doesn't have or more of. Or medication that's gonna run out.... I ask the med tech, and the girls on the floor, but I just thought being new to get my options, or answer any questions I would have, not that I would have to track them down..... But again...that is just my thinking... This is all new to me... But I am very happy with the whole place overall... And other people I have brought to visit were as well happy & impressed...

Tons of daily activities. They do mystery drives during the week. Gardening and cooking each week. The backyard is amazing with a waterfall/pond. It feels very much like a backyard of a house. Staff is good. There has been some transition in the last few months and doesn't feel like it did when mom first moved in.

Clean, friendly staff, activities and interactions with residents a plus.

I was so thankful for them. Food was great. I guess it is more prevalent now but I was surprised that if you have a loved one that dies on the 2nd that they charge you for the whole month. We really did love it and it was the best place for our loved one.

What we like the most about the community is the overall charm of the building- it makes it feel like a cozy home. My mother in law has only been there for about [date removed] so still feeling things out

Okay. They are helpful, but Lots of staff turnover. Seems like they consistently have new people helping you out. Some with more experience then others. In an older building but it's in good shape, but sometimes the circuit breakers switch off when too many things are on at the same time. IE: heater, television, lights and have to have a maintenence person put the circuit breakers back on. Enjoyed the resident/relative Thanksgiving, Christmas holiday dinners they had.

The staff has been very responsive and helpful. Initially, there was a delay with administering medication. I would recommend keeping a few days of meds set aside just in case of a delay due to new or unclear prescription details. Overall, I feel my parents landed in the correct facility. The staff communicates well and are truly concerned for their well being. The facility is beautiful and well maintained.

Sunol Creek is a lovely facility with some very wonderful care givers. Unfortunately for my husband, it is not working. He has Parkinson's with dementia and has taken numerous falls while in their care. His needs are just too much for them so we are looking for something more intimate. I would give them a 4. We have only been there just shy of [time frame removed}

Well after reading reviews about resident treatment & complaints, i would have encouraged my family to rethink placement here. Not everyone is a bad apple, but repeated complaints about same issues with care takers needs to be addressed.

Everyone was very friendly and provided lots of information and were very helpful in the decision and moving process. The rooms are nicer and the house much more interesting than the other memory care facilities I toured. Also there are more residents so better chance of my high functioning sister to find friends. Not as much communication or responsive now that we’re moved in as I expected but everything has gone very well. I’m comfortable that if I needed their attention on an issue they would be supportive. My sister has only been there 2 months so I’m looking forward to getting to know the staff better.

Make sure you understand everything you are responsible to pay. I had a misunderstanding about personal briefs such as “Depends”. I thought they supplied for the cost of the room and board. They also had an almost total turnover of the Admin. Staff the second month. They could have a little better communication with the residents’ family. The staff is very friendly and tries to make you feel at home.

I really enjoyed the landing. It was clean and the food was good. People were very pleasant. Staff was fun and friendly.

What we like the most about Kingston Bay Senior Living is that the staff was friendly and there were lots of activities. Food could always use some new ideas and new dishes.