Agemark

Our friend was just in the assisted care. We feel that things might have been different if she was in the special care unit for dementia. In assisted care they expect them to take care of themselves basically but by then she was really beyond that point. They only cleaned her room once a week and when food was spilled on the floor they didn't clean it up. I know that really wasn't their job because she wasn't in special care but we felt that they should have kept it cleaner. cypress was actually financially really good for us but it was just at the point where she needed more care. She shouldn't have been there as long as she was. The special care unit was too pricey for us so we moved her.

Toured home. Clean but very old bldg. Didn't really seem to have a lot of activities.

They just have too many staffing changes. New people that are not qualified and do not like their job. There are a several high quality caring staff but the lesser bring the community down as a whole.

Our family had high hopes that Tre-Vista Concord (TV) would be "the answer" for our family member with Parkinson's. We provided full disclosure prior to her admittance, and her medical records were made available to TV. Although the site claims to provide "24 hour supervision" (as required by law; supervision that must be differentiated according to the needs of the patient/resident), this was not the case at TV, and well documented by during 2 months, six hospital ER admits by our family member. Ultimately she has now been 35 days in a Rehabilitaion Care facility (and is still being charged ($) by TV). There are numerous noncompliances with law. TV may be an appropriate site for someone w/o medical needs, and meets the simple definition of assisted living; or the extreme of memory care. It is not for those in between those parameters.

I was so excited when I learned my father was going to be placed here. Now I am crying as I write this. Although we are paying for services I haven’t seen one person check on him. It’s been three hours. The place is a ghost town after 5pm. When I went to ask for help, the care giver was on her cell phone and didn’t acknowledge me. She then stated she’s the only one on the floor and it’s not even her floor. It breaks my heart to think that if my father falls (and he has) that he’s on the floor until someone finds him. Pretty much a staff member confirmed that’s the case. Where is the dignity in that? Where is the service for the money we’re paying? Where’s the care? I thought this place would be different, but I see that it’s not. At least not for the Memory Care Floor.

I found the staff a mixed bag. The admission person was very nice until I decided to remove my mom. The day of the move, he saw me and went into his office, shut the door. The activities winnable is kind and awesome. The memory care woman isn't very good. They moved my mom from senior living to memory care. They didn't transfer anything but her body. He medicine wasn't there. She went several days without her medication. I had to ask about it. Her new room had someone else's clothes in the closet and they began dressing my mom in those clothes. They didn't bathe my mom until I asked. That memory care side was terrible. My mom said she felt like she was in prison surrounded by crazy people. They forgot to program my mom's wristband to alarm if she fit near the exit. My mom got out, NO ONE NOTICED. I waited in my mom's room because I thought she was at lunch. My mom was found, in her bathrobe in the parking lot of an adjacent apartment bldg. My mom fell out of her bed and lay bleeding. She had to get stitches. No one is watching, checking it noticing. A perfect example is that when my mom got out of the facility, someone delivered her lunch to her room... but didn't report her missing. This place is beautiful on the outside but nothing inside. I always say it wins the beauty contest.

Before you decide to move here ask for additional cost. You can quickly go from the base price to twice or even more. Seems the "assisted" part will cost you more! They refuse to tell you what they are charging you for when they double or even more each month. To be able to live here and to keep the base price you to have no help of any kind. And the will bill you monthly for giving you your required prescriptions. [amount removed]a month even if it one or two prescriptions, and even it over the counter! That is not counting the cost of your drugs they obtain from a local company that supplies your presciptions. Also, if you are ill, or having loose bowels, etc., you have to go down to the dining room or be charged [fee removed] for each meal they bring to your room. In other words you can be on your " death bed" and you are suppose to Get out of you get and go down to the dining room! All in all they will find ways with excuses to increase your bill. Ask them to itemize their charges. Good luck!

I placed my husband here at Country House in Elkhorn on Jan 10, 2022. Its very new and well kept and the staff was very kind. But the cares that were promised did not happen from the beginning. He has edema in his legs , therefore leg wraps needed to be put on every day and edema pumps were to be on his legs for an hour a day. This did not happen for at least two weeks. He was to be cued to go to the restroom and I never saw that occur (and I was there most days for long periods of time.) nor did any of his visitors witness this. Joe did like it okay , always wanted to go home, but I think that was a normal reaction. The most compelling reason for our decision to find another facility was the significant increase in cost over a one month period. So we gave notice on Feb 11, 2022 and moved him as soon as I could research and visit other facilities and make a decision. And also I reached out to AGEMARK, the corporation that owns CH , never a call back. That’s inexcusable!!!

I am living here almost five years. A new corporation took over called Trevista. This Summer during a heat advisory which said on the news how important it is for elderly people to be in air conditioning they don't put on the a/c in the dining room in a timely fashion. The dining room is sweltering like eating in a sauna during the hottest part of the day. Not every day but too many days. The people who really care about residents do not own or run the facility and are the housekeepers, caregivers, activities director and maintenance.

It was a nice enough place, but the person giving me tour made it perfectly clear that I was not on their choice list, made even more clear with their followup email saying they could not work with me in breaking out the huge unexpected sign in costs into reasonable payments.

not secured or locked. Concern mom might wonder one day and get lost. Not good for dementia clients.

nice facility, but rooms were very small. closed in feeling

Beautiful facility with VERY poor management, high caregiver turnover and poor communication with families. It is a shame because the facility itself is wonderful. So much to offer the residents.

The care givers complain about having to clean up after my Parent , The activity director quit, they made a marketing person their director, They keep raising the price.

Dining room is open from 7:30 to 7:00 but it seems chef has never opened a cookbook and doesn't care. My 1-br costs <fee removed>. $150 worth of gift cards disappeared from my room. There are no black residents so they just hired a second director of sales who is black in hopes of solving that problem. I estimate there are only About 50 residents and half are in Memory Care. 4 floors, 27 rooms per floor. Food was just as bad as [community removed] where staff was friendly but laundry was stolen. Management didn't care. Older, uglier building, smaller rooms, some without overhead lighting fixtures, one resident didn't even have a fridge in her studio. I'm 81 and the thought of moving again is out of the question. Never thought I'd die hating where I live. They all just want your money.

This place charges a lot and half the time, the resident doesn’t get the care they pay for. Recently moved our loved one out to a new facility (and cost less) and he is so much happier. No problems at all like he was having at Country House in Granite Bay. No more constant phone calls of incidents and the new facility knows how to work with people with dementia and Alzheimer’s unlike Country House. So thankful we were able to remove him from this toxic place that says they care but it’s really all about the $$$

They were NOT educated enough to handle the transition my husband needed. He was mobile. They thought they knew just how to handle him. Was not. Do you want this survey or not take what I gave you

There is a login system for guests to register at. If you are a first time visitor and don't know the system, they roll their eyes at you and say just enter your phone number and answer the questions. They definitely clean because all you can smell is the odor of cleaner Workers are usually bunched together and hard to find if a resident needs help Nurses don't know what is going on with patients. I texted my sister in law that my mom in law had a rash. We showed the nurse and she took pictures to send the doctor. Apparently it was a few weeks going on yet the nurse knew nothing about it. Activities person gets frustrated when telling residents how to play a coloring game and walks out when no one knows what to do. My daughter and I both had no idea what she was trying to say so how would challenged residents?

When Astoria purchased Sunrise, they did not disclose entire information, lost initial paperwork, and did not communicate changes. My mom's room was always neat and picked up. Not prestigious. There was always dust. The staff that I encountered was always friendly. Sometimes we're notified and sometimes not, about an incident. Hospice does most of the work with my mom. They are the one's that keep us up to date. We very seldom get any news from Astoria. The staff has changed significantly. I only know 1 person that was originally there from Sunrise. No one seems to know what belongs to who. It took 5 weeks to locate my mom's new glasses. She's not able to do a lot of activities. With Sunrise, she was never left alone. They said whatever communication she could ingest would keep her brain healthy. Now when I visit, she is always alone in her room. Sunrise never left anyone alone in the room. They had them out at least listening. I feel she is set in her room to waste away. She's there because I can't be with her 24/7. Astoria obviously doesn't care about memory care. What she is paying (18,000 a month) and with hospice doing most of the work and now they've said she can't stay there on Medicaid, once again I have to move her. Sunrise said that she could die there. Astoria should not be recommended to anyone. They are not truthful.

Their staff is very argumentative, unhelpful, rude and will sue you if you have any issue. Would not recommend sending my dog to this facility let alone a family member.