Agemark

My mom has only been there for a month and a half. They've gotten a new activity director, but up until now the activity has been lacking. Hopefully with the new director that will change. The people there are very nice, my moms room and the entire place is always very clean, the food is very good, etc. I really like everything. The only thing I'm not totally thrilled about is the activities, but like I said I see that turning around.

This is the 3rd place my family member has been. They all have issues but what sets this facility apart is the staff. If you mention a problem, it is addressed unlike Dallas Commons that gave lip service but did nothing. The caregivers ask what my family member likes in regards to all aspects of care. The med techs are friendly and outgoing knowing how to convince residents to take their meds. The receptionist is wonderful beyond words, always going out of her way for the residents and their families. I would have done an overall rating of 5 but there are a few employees that need addressing in dementia (not following guidelines and this area of the building needs to be given a face lift) and the third floor needs some addressing in regards to flooring (cement floor is breaking up so carpeting not sitting flat) and common area windows need cleaning also, one of the cooks is heavy with the hispanic food which my generation will love but the current residents not liking very well. The other cook presents meals more to what they are use to keeping them well balanced. Also feel laundry should be done more than once a week.

The family all liked this place, but my mother was here once a few years ago and had one bad experience. She now refuses to go here. I will keep it in mind if nothing else opens up.

Very impressed. No openings currently. Does NOT accept Medicaid waiver.

Sounds perfect for him and possibly later for me community-wise

We have been overall happy with the way things are going. The staff are very nice and the facility itself is clean. The only issue we have had has been with the meals. They do not seem to be very nutritious, especially at dinner time. I think they could improve on this and offer more balanced meals for the residents.

like it, nice place but there have been some issues.

They could use some improvement in terms of cleanliness. The individual apartments are clean and they come and do housekeeping, but the common areas need more cleaning, as far as the hallways, the grounds, the patio furniture, etc. It is a really old facility though, and some of the rooms need to be redone. Everyone is extremely friendly and accomodating here! Also, they offer activities for the residents. They do crafts, play BINGO, and they even had an Elvis impersonator come in recently. The value is okay. They've been very accomodating and are very nice!

Unfortunately, staff play such a dominant role in a facility like this, and they truly can make or break the experience. While a few staff members were excellent, many were not. [name removed](the manager), [name removed](the receptionist), [name removed](the maintenance manager), and [name removed](the activities director) were phenomenal-compassionate people clearly doing their best under challenging circumstances. Sadly, the kitchen manager was awful, and many caregivers spent more time socializing with each other than attending to residents. I witnessed caregivers whose idea of "shower assistance" was placing a resident in the shower and then spending the entire time on their phone. Facilities like this are so important for people facing difficult diagnoses such as dementia and Alzheimer's. These individuals deserve respect, dignity, and attentive care. While I understand how difficult it can be to find good employees, it's critical that people truly understand the responsibility they're taking on when applying for these roles-it's more than just "a job." At a glance, the facility is beautiful and has real potential. However, having visited multiple times a week over an extended period, I likely saw more than most. Laundry frequently went missing, dining room tables and floors were often unclean, the food quality was very poor, and I personally witnessed the kitchen manager disrespecting residents on more than one occasion.

Wasn't totally satisfied with them. We would question them about things and it was always we are short handed. Their house keeping needs little help at times also.

Overall it was fair. Activities were good. Rooms very small. Food dining good. Staff caring but was told they could care for Mom to end of life and had lifts. Found not knowledge at all and did not have lifts. I had to educate staff not to feed her when she had decrease level of consciousness

The manager of the memory side was very rude to [name removed] She slipped off her lift chair and she tried to force her to get up on her own. Since [name removed] does not have memory issues she was well aware of how she was being treated by her. The other employees seemed to treat her very well and she enjoyed her stay with that exception.

The tour was great. The facility/grounds are well cared for. It presents as very nice when you're touring and when you're initially meeting with staff I'd say it gives a good first impression Most of the caregivers were nice. Some of them were too rushed, hurried and didn't seem to have enough time to do their job. The food was overcooked half the time it was dry looking not exactly high grade. For instance very fatty bacon lots fat. Tasteless food. We rented an entire apartment both rooms and the bathroom. It was spacious enough to meet our needs but very expensive. The administrative staff didn't seem to really care about are concerns. With the exception of the executive Director, [name removed] . She was honest. All in all there are not enough caregivers at Sunol Creek.

I do like going there to visit, the caretakers and staff are good to my loved one, and I certainly understand if they are frustrated with him at times. (He lived with me for 6 years). I often eat lunch with him on Sunday. The food is good, the waiters are sweethearts, and everything is clean. My loved one enjoys many of the activities.

Dad and I had a rough first 4 weeks where almost nothing was done as promised (housekeeping, showers, linen and washing clothes). Like other new residents dad did not get the welcome they did...signage in the lobby and at apt. There was no communication between management, me and responsible care staff. Very difficult to communicate with the admin team. Message repeatedly to never get a response...frustrating. Also, errors on the bill and no easy path to correcting this. This sounds very negative and honestly it was initially. Things have improved as far as responsiveness and doing the tasks that are contracted. The excuses were numerous and yet ownership of the problems was not forthcoming. I can hope things continue to improve and it seems they will. It's hard to comprehend what it'll be like if we have to move dad.

The caregivers I have a relationship with are overwhelmed. And I have an issue with the cleanliness of her bathroom, which makes me question her sanitary care. I find her hamper full most of the time. But the caregivers I encounter, I like, but they are overwhelmed.

The staff was friendly and for the most part accessible. The facility was clean and inviting. Astoria,'s overall. Communication system was also well thought out and resident simple for when a resident needs assistance.

I think Agemark is greedy, and pays as close to minimum wage as possible to their staff which is why they can't keep anyone very long. The rent is exorbitant, the decor is beautiful, the staff is great, the chef is a hoax.

I was disappointed in the lack of quality nursing care. Felt the nurse was derelict in performing her duties. The facility is a beautiful building and the food is GREAT!!! The chief takes great care in presentation and taste.

When our mom was there the staff turnover was terrible! She was in there for memory care and that certainly did not help. Also the billing is a real issue every month they were changing prices and it was hard to get answers because billing was done off campus so they could only go by what they were told. Also they re evaluate her care level every 3 months . So the last 2 times it went up so much I requested to review it with them . Both times it went down after our review. The second time they were going to increase it by [fee removed] a month after we talked it actually went down. The reason was explained that the evaluations are done off campus by people who just read the care taker notes. From March to December her care would have gone up over [fee removed] a month. Those evaluations need to be done with staff and family ! Most people are on a budget and those were some big increases. Also even after she was bed ridden they were saying she needed help to the dining area , and to the bathroom, and for all outings and they said that she was attending morning meet and greets and other events when she never even got out of bed. Please feel free to call with any questions you might have. I really did enjoy the hands on staff , they were always very good with her. But trying to get a hold of upper office staff was ridiculous.