Agemark

Toured home. Clean but very old bldg. Didn't really seem to have a lot of activities.

They just have too many staffing changes. New people that are not qualified and do not like their job. There are a several high quality caring staff but the lesser bring the community down as a whole.

I was so excited when I learned my father was going to be placed here. Now I am crying as I write this. Although we are paying for services I haven’t seen one person check on him. It’s been three hours. The place is a ghost town after 5pm. When I went to ask for help, the care giver was on her cell phone and didn’t acknowledge me. She then stated she’s the only one on the floor and it’s not even her floor. It breaks my heart to think that if my father falls (and he has) that he’s on the floor until someone finds him. Pretty much a staff member confirmed that’s the case. Where is the dignity in that? Where is the service for the money we’re paying? Where’s the care? I thought this place would be different, but I see that it’s not. At least not for the Memory Care Floor.

Before you decide to move here ask for additional cost. You can quickly go from the base price to twice or even more. Seems the "assisted" part will cost you more! They refuse to tell you what they are charging you for when they double or even more each month. To be able to live here and to keep the base price you to have no help of any kind. And the will bill you monthly for giving you your required prescriptions. [amount removed]a month even if it one or two prescriptions, and even it over the counter! That is not counting the cost of your drugs they obtain from a local company that supplies your presciptions. Also, if you are ill, or having loose bowels, etc., you have to go down to the dining room or be charged [fee removed] for each meal they bring to your room. In other words you can be on your " death bed" and you are suppose to Get out of you get and go down to the dining room! All in all they will find ways with excuses to increase your bill. Ask them to itemize their charges. Good luck!

I placed my husband here at Country House in Elkhorn on Jan 10, 2022. Its very new and well kept and the staff was very kind. But the cares that were promised did not happen from the beginning. He has edema in his legs , therefore leg wraps needed to be put on every day and edema pumps were to be on his legs for an hour a day. This did not happen for at least two weeks. He was to be cued to go to the restroom and I never saw that occur (and I was there most days for long periods of time.) nor did any of his visitors witness this. Joe did like it okay , always wanted to go home, but I think that was a normal reaction. The most compelling reason for our decision to find another facility was the significant increase in cost over a one month period. So we gave notice on Feb 11, 2022 and moved him as soon as I could research and visit other facilities and make a decision. And also I reached out to AGEMARK, the corporation that owns CH , never a call back. That’s inexcusable!!!

It was a nice enough place, but the person giving me tour made it perfectly clear that I was not on their choice list, made even more clear with their followup email saying they could not work with me in breaking out the huge unexpected sign in costs into reasonable payments.

not secured or locked. Concern mom might wonder one day and get lost. Not good for dementia clients.

nice facility, but rooms were very small. closed in feeling

Beautiful facility with VERY poor management, high caregiver turnover and poor communication with families. It is a shame because the facility itself is wonderful. So much to offer the residents.

The care givers complain about having to clean up after my Parent , The activity director quit, they made a marketing person their director, They keep raising the price.

Dining room is open from 7:30 to 7:00 but it seems chef has never opened a cookbook and doesn't care. My 1-br costs <fee removed>. $150 worth of gift cards disappeared from my room. There are no black residents so they just hired a second director of sales who is black in hopes of solving that problem. I estimate there are only About 50 residents and half are in Memory Care. 4 floors, 27 rooms per floor. Food was just as bad as [community removed] where staff was friendly but laundry was stolen. Management didn't care. Older, uglier building, smaller rooms, some without overhead lighting fixtures, one resident didn't even have a fridge in her studio. I'm 81 and the thought of moving again is out of the question. Never thought I'd die hating where I live. They all just want your money.

This place charges a lot and half the time, the resident doesn’t get the care they pay for. Recently moved our loved one out to a new facility (and cost less) and he is so much happier. No problems at all like he was having at Country House in Granite Bay. No more constant phone calls of incidents and the new facility knows how to work with people with dementia and Alzheimer’s unlike Country House. So thankful we were able to remove him from this toxic place that says they care but it’s really all about the $$$

They were NOT educated enough to handle the transition my husband needed. He was mobile. They thought they knew just how to handle him. Was not. Do you want this survey or not take what I gave you

There is a login system for guests to register at. If you are a first time visitor and don't know the system, they roll their eyes at you and say just enter your phone number and answer the questions. They definitely clean because all you can smell is the odor of cleaner Workers are usually bunched together and hard to find if a resident needs help Nurses don't know what is going on with patients. I texted my sister in law that my mom in law had a rash. We showed the nurse and she took pictures to send the doctor. Apparently it was a few weeks going on yet the nurse knew nothing about it. Activities person gets frustrated when telling residents how to play a coloring game and walks out when no one knows what to do. My daughter and I both had no idea what she was trying to say so how would challenged residents?

When Astoria purchased Sunrise, they did not disclose entire information, lost initial paperwork, and did not communicate changes. My mom's room was always neat and picked up. Not prestigious. There was always dust. The staff that I encountered was always friendly. Sometimes we're notified and sometimes not, about an incident. Hospice does most of the work with my mom. They are the one's that keep us up to date. We very seldom get any news from Astoria. The staff has changed significantly. I only know 1 person that was originally there from Sunrise. No one seems to know what belongs to who. It took 5 weeks to locate my mom's new glasses. She's not able to do a lot of activities. With Sunrise, she was never left alone. They said whatever communication she could ingest would keep her brain healthy. Now when I visit, she is always alone in her room. Sunrise never left anyone alone in the room. They had them out at least listening. I feel she is set in her room to waste away. She's there because I can't be with her 24/7. Astoria obviously doesn't care about memory care. What she is paying (18,000 a month) and with hospice doing most of the work and now they've said she can't stay there on Medicaid, once again I have to move her. Sunrise said that she could die there. Astoria should not be recommended to anyone. They are not truthful.

Their staff is very argumentative, unhelpful, rude and will sue you if you have any issue. Would not recommend sending my dog to this facility let alone a family member.

When you place a love one in an assisted living facility you expect them to provide excellent service and quality care, but that’s not the case with this place. The head staff members don’t greet you upon arrival, it takes about 45 mins for the nurse to respond to a room call, the staff aren’t properly trained on how to administer medicine, and they can change the monthly rate without notifying you about the drastic increase. Save your money and your time and place your loved one somewhere else! My grandma did a quick decline at this facility and I truly believe the terrible care along with the long response times attributed to her suffering there. In fact, I know it did because after she transitioned my family didn’t hear anything from the head nurse or manager in regards to their sympathy. Learn from our mistake and RECONSIDER!!

They are not truthful Were not aware he was even there until 3 hours after I came. No food or drink was provided until I went to a nurse. Claimed time of death reported as 4 hours after the time I was called. After 5 months a return of deposits is still pending and no returned phone calls when inquiring

I would not recommend Holland Farms to anyone looking for themselves or their loved ones. My family had a poor experience. My loved ones (and many others) were without Central AC for over two weeks. No solutions were offered until I insisted on a window AC unit, and even then, it was still uncomfortable.

The turnover rate at Holland Farms is alarming. Holland Farms has had multiple directors in two years. These terminations have been abrupt and without notice to residents. The facility looks beautiful, however, it is under constant repair. A leaking shower on the third floor caused walls and flooring to be taken down to studs -- for months! Broken central AC units and heaters on the second floor caused distress for many residents. Leadership and staff's first response was denial and an accusation that residents "don't know how to work the thermostat." There is no urgency with building repairs and a notable lack of transparency among staff. Rent increases continue while guaranteed amenities are not met. Beware of the red flags! I'm so glad we moved our loved ones out of Holland Farms. It was a stressful two years, but we are grateful there are better options for carefree and assisted living than Holland Farms.