Agemark

When you place a love one in an assisted living facility you expect them to provide excellent service and quality care, but that’s not the case with this place. The head staff members don’t greet you upon arrival, it takes about 45 mins for the nurse to respond to a room call, the staff aren’t properly trained on how to administer medicine, and they can change the monthly rate without notifying you about the drastic increase. Save your money and your time and place your loved one somewhere else! My grandma did a quick decline at this facility and I truly believe the terrible care along with the long response times attributed to her suffering there. In fact, I know it did because after she transitioned my family didn’t hear anything from the head nurse or manager in regards to their sympathy. Learn from our mistake and RECONSIDER!!

They are not truthful Were not aware he was even there until 3 hours after I came. No food or drink was provided until I went to a nurse. Claimed time of death reported as 4 hours after the time I was called. After 5 months a return of deposits is still pending and no returned phone calls when inquiring

I would not recommend Holland Farms to anyone looking for themselves or their loved ones. My family had a poor experience. My loved ones (and many others) were without Central AC for over two weeks. No solutions were offered until I insisted on a window AC unit, and even then, it was still uncomfortable.

The turnover rate at Holland Farms is alarming. Holland Farms has had multiple directors in two years. These terminations have been abrupt and without notice to residents. The facility looks beautiful, however, it is under constant repair. A leaking shower on the third floor caused walls and flooring to be taken down to studs -- for months! Broken central AC units and heaters on the second floor caused distress for many residents. Leadership and staff's first response was denial and an accusation that residents "don't know how to work the thermostat." There is no urgency with building repairs and a notable lack of transparency among staff. Rent increases continue while guaranteed amenities are not met. Beware of the red flags! I'm so glad we moved our loved ones out of Holland Farms. It was a stressful two years, but we are grateful there are better options for carefree and assisted living than Holland Farms.

My mom was previously a resident at Sunol Creek Memory Care. The move in process was great, however they are understaffed so they do not do any activities. Everybody is just watching TV all day long. They do not have a Director, so they are very unorganized. The cleanliness and friendliness were great. The food was great. The care services, activities and value for cost were not so great.

Based on the experience we have had, I think TreVista Senior Living and Memory Care community is just in it to make money. My father's health got worse in this facility.

My loved one was previously a resident at Kingston Bay Senior Living and her experience at this facility was terrible. I would rate them at a zero in all categories if I could. They were dishonest with us about checking on our loved one, we were told that they did however they did not check on her. We had so many issues at this facility like our loved one losing all of her clothes, the food was bad, etc. I would not recommend Kingston Bay Senior Living to others.

I am very disappointed with Astoria. I went into the hospital and when I came hoping to return I was told I couldn't return because I required too much care. I'm sorry but I cannot recommend that facility. I think the staff was great. The food was good. Sometimes I feel I waited an excessive amount of time before staff answered my call light and there was once I waited three weeks for my shower.

The caregivers are bad. The showers are bad. The med techs are bad. The laundry is bad. The nurse is bad. No driver full time. No phone service in room. Small furniture only will fit in. The average wait for a caregiver is over 2 hours. Overall rating is one star.

When I toured, the facility was too new. They did not even have all of their licensing yet which I found frustrating because they could not even tell me what they would be all about. They had some residents there, but I just did not want to be the guinea pig.

Our experience was a disaster - our loved ones hygiene was never kept up, the room was bound to have #2 on the walls with no one in sight to clean it. The toilet was always clogged, our loved ones hair was constantly greasy, and her clothes were either missing or dirty. She had lost about 40 pounds in a few months. Even after addressing this concerns nobody did anything to fix it. There was never enough care givers, it was a bad experience.

This place looks beautiful on the outside but once you go inside it's totally different. My father was there for 2.5 years. Huge turn over in management . Quality of care is a zero. Always understaffed, but they deny it. Always a different sorry when a caregiver calls vs what management says. I called corporate twice in regards to their management and how things go there. Always going to do better . If you dont want your family lives to be shortened, dont take them there. Over price for the quality of care and the food is horrendous. COVID is rampant there . Staff and residents. Then they lie to you about that.

In the two years since Sage Mountain opened, they have been through 4 managers, a corporation purchase, heavy staff turnover, and several cooks. The communication to residents and families is horrible. My parents complain about the food -- definitely not "gourmet" as advertised. Weekly amenities such as house cleaning and laundry are not consistently done (or not done at all). My parents are paying a hefty price for services they are not receiving. Management passes off blame and does not adequately communicate policies and changes with staff or with families and residents. We had such high hopes for this facility for our parents as it is new and made lots of promises. However, we have been disappointed time and time again. Trust is important in facilities like this. Broken promises, lack of disclosures, not following policies have created big safety concerns.

As of [date removed] there are 41 residents with COVID and 20 staff. They are awaiting the latest test results so this will likely go up. They were not consistently following their own COVID prevention guidelines. Often staff entered the facilities without ppe and/or removed masks while on duty. They encouraged residents to visit family during the holidays and did not consistently quarantine and test them after they returned. As a result by [date removed] the outbreak had begun. By [date removed] it had spread from memory care to assisted living when 3 residents exhibited symptoms. Still they waited 4 more days before testing everyone, all the while not telling AL residents and families that they already had 22 residents in memory care and 16 staff with COVID. They then traumatized many residents when they forced them to go to different rooms with just a bed, no personal items., no tv, and in many cases no phone and stay for 10+ days. They were crying and alone. Families could not get updates.

We were told our loved one could go to activities, and we had found out after we called that she was never taken to activities. We spoke with the manager and they advised it was because they were understaffed and our loved one had to ask for permission to go. However, our loved one has dementia so she would never remember to ask.We were also told the bus service could take her out on outings, but that never happened. They flat our lied to us and we would never recommend this community

I Strongly Do Not Recommend!! Make sure you ask lots of questions. If your Loved one has Special needs spell them out and hope that they follow them. The less trouble the resident the better the care. After our Loved one got out of the hospital after one such lack of care incident, we moved our Loved one to a different facility. Arlington Place, way better care and they had No COVID related Deaths, ask Country House. about their high number of COVID related deaths. The deficiencies go on, check the complaints the State.

The staff are horrible and do not go with the wishes of the family and have been very difficult to deal with. They will not answer questions or provide me with any information. I would tell others that they will not provide the type of care that they say they will. If you have power of attorney or guardianship then good luck. The memory care is not locked down, they give anyone the key code to go in or out which is not safe. I would never recommend them to others.

Our experience with this community was not very good. We felt that Country House was more worried about filling out the paperwork and getting that paycheck then actually listening to the needs and expectations we had for our loved ones care. We repeatedly told them our loved one was a high fall risk, and sure enough within 26 hours she had fallen and broken a hip.

I Strongly Do Not Recommend!! Make sure you ask lots of questions. If your Loved one has Special needs spell them out and hope that they follow them. The less trouble the resident the better the care. After our Loved one got out of the hospital after one such lack of care incident, we moved our Loved one to a different facility. Arlington Place, way better care and they had No COVID related Deaths, ask Country House. about their high number of COVID related deaths. The deficiencies go on, check the complaints the State.

This place is horrible for senior living care and dementia patients. There has been a name change from Pine Creek, Entrust and now TreVista, I believe they are avoiding shut down. The food they feed the seniors is complete garbage. They do not tend to the residents for their baths dressing needs or accidents properly. They leave staff unattended for hours and the front doors are not secure after hours. The price per bed is 2700.00 per month. They are not customer service friendly the management changes every year. The nurse doesn't notify family on changes with the parents or loved ones. I would not recommend this place at all,