AgeWell Solvere

Private pay only. Private room - $5300. Shared room - $4800.

It seemed a little cleaner and a little fresher than the community that we ended up choosing, but in terms of overall value, it didn't compare. The price for what they offer wasn't worth it.

We visited a while ago. It seemed like there was too small of a population, and not enough going on.

We have had lots of fall downs on what we expected from Homewood. The marketing guy was very good and kept saying “If you want the best are for your loved ones, we may not be the least expensive, but we are the best.” Since then we have been scratching our heads. The staff does not seem to communicate with each other and really seem to not take responsibility. When an issue arises and you ask them what happened or how it happened we just get empty answers like “I don’t know” there was only one member of the staff which was a college student that actually said “I don’t know, but let me find out” We are paying about $3,400 a month to have our loved ones here. They do charge a low start rate but when you start adding services needed it really adds up fast. The community itself is beautiful and is in excellent condition. It is a smaller community compared to the others in the surround area. Everything about the community is actually really good except for the actual care services and their lack of communication. It seems like no body here really knows what is going on.

The day staff is really good but the evening staff is bad they take a long time to answer when they pull the cord to get help, it could be an hour later they. The evening staff is not very friendly and the food is awful. I had to wait at the community while taking care of something, they brought me a tray and the food was really salty. The food really is just not good. I’m not happy that they come to residents when they want to come not when the residents need them. We decided on them because it’s small community and seemed like they would be able to provide more personal care, but they seem to take a long time to answer the pull cord during the evenings. They raved about their food and how good it was, that turned out to not be accurate. So we are very disappointed in those areas. However recently changed the carpeting and put new furnisher in. They also offer a computer class for the residents.

Very, very lovely, great area. But it's really small, ~80 Independent Living residents, 70 Assisted Living. I think it's just too small for our tastes.

Dedicated building. Total # residents in mem unit: 15. All inclusive. Nurse 6-7 pm. Dr. onsite 1 day/week. Transportation to doctor appt included but must provide an aid.

From S. A. $4000 per month - this is assisted living. Also listed at $1,600.

I think it is a wonderful community, that is trying hard. They don't have adequate number of staff to care for the residents. Sarabella is using a lot of agency staff to assist with the care and number of staff as it is a newer community. The community recently hired a new Activities Director and they are trying to implement a new activities. The activities seems to be going into a good direction.

When we first moved our family member to Serenades it was outstanding and continued that way until September 2017. Since then the care staff was reduced. Followup from all staff is non existent. The lack of care has dwindled. Team [removed] is no longer involved with the activities. Some of the newer residents should be there as their needs/actions require a higher level of care. There are some very caring aides, unfortunately they are overworked. What was once outstanding, is now in a tailspin and needs corrections.

With a heavy heart, we have moved our mother to another facility. We appreciate the care given to her during her year stay, but since the original director left it no longer feels like home.

Service is bad

Director of Sales and marketing, needs to be more familiar with her job and facility. The initial process of arranging for my Father to be admitted, was not clear and had various problems. She was off property when I needed her direction and advice the most, and would not return an important call till after she was back, 3 days. Promised mobile pendant communication, in house, but found out later it was not available. Fair to poor follow-up in the new resident process, after deposit and rent was paid. Accommodations and food are fair to good, according to my Father.

The food is somewhat bland. We realize they are trying to cater to a large group with varying diets and they do provide spice alternatives but wish there were some items with some flavor. Other than that everyone is nice, attentive and always supportive without being pushy or aggressive.

My parent has Alzheimer's and was stayed in the memory care facility here for a little over a year. I looked into many facilities and this one stood out from the others. However after time, the level of care declined to where I was concerned for my parent. I can not say for certain what the cause was however I can tell you that I am not impressed with the new director that took over in 2014. I spoke with her to give her a chance to address some of my concerns with my parents's care and she suggested I give her two weeks to resolve them and she would follow up with me. That time and more passed and nothing changed and she never got back to me. It was not until weeks later when I gave notice he was leaving, she was very responsive. There are some great people working there. The activities director is spectacular. Many of the nursing assistants are incredible, however there seems to be some favoritism under the nurse manager and staff is encouraged to be neglectful and lazy if you are in inner circle of hers so that work is easier for them. Ironically, it is the nursing assistants outside the head nurse's inner circle that truly care about and take care of the residents. Some of the concerns I had were that they would not do things unless I asked, such as trimming nails that were close to becoming infected, shaving, showers where rarely given and often it was obvious that my parent had been in the same clothes for multiple days. Stains and messes in the apt floor were never mopped. This facility is new and they have a great customer facing marketing team. However this facility is all looks and no better and perhaps worse than many others and costs much more. In summary, I feel it would be dangerous to leave a loved one under the care of this facility unless you make frequent visits and constantly request and remind these people to do their job.

Everything was overall good except when he had to go to rehab they would not let him back in because of a slight wound on leg. It was almost nonexistent and 5 other places accepted him. Greer put the blame on [name removed] but that's not really believable seeing that other places accepted him. It ended up costing us several thousand dollars and a ton of headache. They should've accepted him back. Outside of that he really liked the place and was very sad not to go back. I'm still dealing with the consequences. I would've rated a 5 but now can only do a 2 . They should've been more accommodating for someone who has been there for awhile and settled in.

The Glades asked us to leave in May because [name removed] could not stand and pivot they say. The room she had was nice although we had to furnish the whole room. A typical day would be for her to be gotten up and brought to the day room where she would be parked at a table and left there. Some of the caregivers amuse themselves by coloring with the supplies meant for the residence.. Food was brought in chafing dishes and put in a steam table. Individual portions were served from there. Tables were not cleaned before each meal. The water in the steam table had bits and pieces of food from past meals in it.. Many of the caregivers did not know how to treat someone with Alzheimers and would just come into the room and start to change undressed or address the resident without even saying hello. This was terrifying to my wife. Given a chance to return, we definitely would not.

My mom as been here for a year and this place has been understaffed the entire time. Today she has been trying to get assisted for now 3 hours. I believe there are two people here working today when there showed be around 12 per SC 8:1 ratio. Do you research and look elsewhere for your loved ones to live

My mother lived here for three years. A few caregivers were kind and compassionate, but management was unstable, changing every 4–6 months, and staffing was frequently inadequate. After renovations, rates increased significantly, burdening families. Most concerning, I discovered near the end of my mother’s life that the facility is not qualified to administer prescribed narcotics because they do not have a full-time RN—only med techs who can give basic medications. They could only give her meds during daytime hours when certain executive staff were on-site. We were never informed that they could not provide proper end-of-life care. For a facility that advertises full memory-care support, this lack of transparency was unacceptable. Families should ask about RN availability, medication administration, and what care they can truly provide before deciding.

The food is not good and the food service is worse than that . It takes over an hour to get your food in there. Last week it took one hour to get a hamburger. An hour! That is totally insanity! And on top of that, I saw a water bug yesterday !