AgeWell Solvere

Since my loved one has moved into this community I have been very disappointed with how the staff has handled his medication. I am concerned about the lack of organization and the failure to distribute medicine at the right timing. Overall this place needs a lot of improvement and direction.

We toured this community while looking into care options for a loved one, and I just was not impressed by what I saw here. They seemed to have a very low staff to resident ratio. I also noticed they got very cagey when I asked them about it specifically. and started telling me about how kitchen staff could assist with certain care activities, etc. Aside from what I saw during my tour I also heard quite a few negative remarks about them in a support group I attend from other families who have experience here.

Very nice looking facility, unfortunately I moved my wife out!! it is not what they lead you to believe, staff changes nursing changes, poor operation, no communication on resident well being, Director was great then disappeared, staff are always complaining, cost was not any different from other memory care, prefer home care than this any day.

Nice how rooms are surrounding dining area. Which would be perfect if grounds were nicer and rooms more updated as it was pricey. Pavers on patio were uneven and run down. I see a trip hazard. It was like a ghost town. I believe they cater to their people. :) I just wish it was more inviting for the money. They are privately owned and expect family to take care of payments if VA or Medicaid becomes an issue. They do not assist in that area.

Not impressed. Too small, bad parking, Jewish services only 1x per month.

The community was a very nice community. It is clean and very well maintained. Each building only has like 10-15 residents in it and each building has its own dining area so it makes dining more personal. They had really nice grounds and nice gardens to sit outside. The community itself was actually really nice the issues are with the care services they provide. They identify themselves as an Alzheimer’s/Memory care unit but when they actually have to deal with a dementia patient seems like they do not put too much effort into taking care of the situation. They seem to just call for outside services to handle it that then you will have to pay for. They will either call emergency services or bring in a nurse to care for your loved one. It seems like the staff is just inexperienced with dealing with these issues.

The Retreat just did not meet our expectations, we do think they need to improve on having a better mechanism for notifying families what exactly is going on.

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, was extremely dehydrated and had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death or that she was not allowed out of bed, & not being fed, however Executive Director, [name removed]verbally gave me 45 days from [date removed] to move Mom to a nursing home, as Mom could no longer “stand & pivot” and they could no longer care for her. BH staff was unaware that her pressure sores that began in [date removed] had progressed to gangrene. They are also refusing to refund rents paid but not earned, after her death. I could provide further details of incompetence but choose to end my review here.

One of my parents has been in PW since last Spring. It started out good, but now I'm really concerned that they have too many residents for the amount of direct care staff (CNA, MA,LVN, RN). Pros: 1. They have some really good, compassionate care givers and LVNs 2. They have some sweet ladies that do activities with them. I have NO idea what the director of activities does--she is rarely with the residents, just her staff interacts with the residents. 3. Its all hands on deck when meals are served 4. Nice variety of foods and its prepared well--I do think they should ask the resident what they'd like to eat though. Cons: 1. Top-heavy (I see 9 administrators and their booklet states this) Not too sure what the administrative staff does. It would be nice if there were fewer administrators and more direct care givers. On 1/22/19 there were 42 residents and during the day and evening there were 4 "care partners" + 1 med aide and 1 wellness nurse, overnight there were 3 "care partners" + 1 wellness nurse. What this means is at bed time there is 1 care partner for every 10 residents to help get them ready for bed. Most times you wait for help. 2. They have a bus, but it is rarely used to take the residents on outings. I know of 2 outings my family member attended, now they've stopped the outings. 3. In the evenings you'll find several residents (one night I counted 9) in the common areas without ANY supervision. 4. Upon putting a camera in the room, we discovered showers were only 1 time a week and transfers were sometimes with only 1 caregiver. The RN writes the care plan based on the level of care needed. In our case, my family member's care plan stated: 3 showers a week, 2 person transfer, etc. We pay for "extended care" costing an extra $700/month. Funny, now we have the help of Hospice Austin (great group) and they provide almost 6 additional hours of care/week (2 caregivers to shower 3x/wk, RN, SW/pastoral care every 2 weeks. I asked if the extended care charge would be reduced and PW said "No". 5. No simple hygiene. Finally, they are now wiping the residents hands before meals. 6. No oral care. Sometimes all the resident needs is their toothbrush prepared, handed to them, and cued. 7. At meals some of the men could use second helpings or at least offered. Their portions are getting smaller. I would say if you put a loved one in ANY community, stay on top of their care and put a camera in their room. You can complain to the management and corporate, but nothing really changes. I hope people read the reviews and the reviews encourage management to make improvements. PW has some really good direct caregivers and some LVNs and Med aides. They need to be compensated well and more need to be hired.

Positives first: The building is nice looking and is kept clean. There are some friendly people working here. Negatives: Unfortunately there are not enough people to accommodate the residents. It seems the nursing staff is the most short - and their patience has worn thin and attitudes are sometimes rotten. Care is slipping and there are unaddressed maintenance and cleanliness issues in the residents' rooms. Unless you are visiting your loved one super often and watch them and get after them, things are not getting done. One time in the dining room, I watched the staff bring out one solitary hamburger at a time to the residents who had already been sitting and waiting for more than an hour for their dinner. A woman started yelling because it was taking too long and I think everyone else felt like that too. It's not what is advertised. They need to shape up.

We went on a tour, but it was very, very depressing. I couldn't wait to get out of there. I cancelled my tour at the other Homewood because this one was so bad.

For the extra money, my husband is not getting the best care for his suprapubic catheter. I was told only medical personnel would be changing the bags but that is not happening.

The staff is rude and under educated to handle skilled care.

Food awful. Did not clean rooms every day. Developed sores on both feet and bottom. Did not check diapers every 2 hours. Seldom checked. 90 percent of the time was put to bed with a dirty diaper on. Patients were left alone in common areas for over 30 minutes. Staff would fall asleep at their post or sit playing on their phones. Had to go to wound care facility because wounds became so infected. From there went to another facility where he was checked every 2 hours and room cleaned every day, food was much more healthy. Would NOT recommend Serenades of Longwood to anyone.

The Monarch went back on the five written agreements we mutually made, prior to our father being admitted. Our father fell on day one. They do not have adequate nursing staff, not able to monitor simple health conditions e.g. catheter, unable to give frequent meds. Especially unsuitable for Hospice Care patients. (They promised to be a great place for hospice care - epic failure as patient progresses. OK for simple memory care, especially if patient is self sufficient.

Our mom lived at SaraBella for 8 months. Staffing was a revolving door: at least 7 nurses, 5 activities directors, and a perpetual turnover among aides/med techs. We often encountered residents unattended; on many visits, our mother was sitting in wet and/or soiled clothing. Staff were often on phones: cell phone policy appeared unenforced. Nutrition/hygiene were troubling. Fruit was initially withheld from memory care; one staff member in the kitchen suggested we’d need an MD's note. "Fruit cost too much," he claimed. Expired baked goods from AL were routinely redistributed, and residents’ hands were not washed before/after meals. Lack of engagement with the residents was distressing. 3 times in [Year removed] aides failed to put a sheet over our mother’s plastic pad, causing her to slide out of bed; one night, she remained on the floor for hours, arm bleeding. Regularly, lights were left on, teeth went unbrushed, showers skipped. Our concerns were not adequately addressed by management.

Staff is left unsupervised and are not trained to do their jobs. They sell you a bill of goods, then can't deliver. You would think with the high rents they charge, you would get at least a decent meal and occasional entertainment. This place is lifeless, so we moved on to a well managed facility where the staff are experienced and friendly. Life's too short to stay in a miserable place.

The Monarch is appropriate for memory care needs. However, if your loved one needs some elements of skilled nursing, or is in hospice status, they may not be your best choice. We had to abruptly move our father, as the Monarch staff did not provide the level of care his declining condition required.

The facility is currently without any hot water because they refused to fix the hot water mixing valve which has been malfunctioning for months. They supposedly got several estimates to get it fixed but only worried about paying for landscaping. There are many times the food is under-cooked, they even served raw chicken once! I started volunteering to help clean because the housekeepers weren't doing their job and then I was offered a job there, which I did for a number of months. I got tired of the mismanagement and having to buy my own cleaning supplies. Twenty20 Management only cares about the residents monthly payments, just don't write a check as they don't accept them. Most of the good staff have already left, there are still some good ones left, especially in Memory Care. Management is friendly to some people and thumb their noses up at others. I have filed several complaints with the state concerning several issues, twice now about the hot water system.

They are unable to deal with advanced dementia patients. They need to Hire people who can deal with advanced dementia instead of expecting families to hire outside 24 hour care which is an added expense on top of the monthly charges from Addington to the family. No family can afford close to $[removed] a month.