AgeWell Solvere

We toured this community's independent living portion while looking into senior living, and everything looked very nice! However, where we ended up moving was the assisted living portion and I would HIGHLY recommend avoiding them if you need assisted living. They've got almost nothing for the residents to do in terms of activities, everyone either sleeps or watches TV in their rooms. And, even if they are able, the assisted living residents are forbidden from using the pool or gym in the independent living section. The woman who runs the facility has been extremely unpleasant to work with, and in my opinion very unprofessional. She's been hostile and dismissive about my complaints and suggestions, and seems to respond to the other residents the same way. Don't make the same mistake we did and assume that the assisted living would be as nice as the independent living section! Make sure you know what you're getting!

I recommend giving this place at least 30-60 days to rectify some problem areas. They are on their fourth Director of Health Services and a third - temporary person for Community Services. The RNs and LPNs work for short periods and then leave for new opportunities. Communication among staff members and a smooth shift change is almost non-existent. Been open for over 10 months. 100 beds and less than 40 residents. Avoid Memory Care at all costs. Looking for a new place for our family.

I DO NOT RECOMMEND THIS FACILITY!! BEWARE!! I GIVE IT ONE STAR FOR MISMANAGEMENT AND POOR CNA ATTENTIVENESS, DON'T LET THE OUTWARD APPEARANCES FOOL YOU!! EXPECT AN ADDITIONAL LEVEL OF SERVICE CHARGE THAT COSTS YOU MORE BUT DOES NOT PROVIDE ANY ADDITIONAL OR BETTER SERVICE!! MANY TIMES THE FLOOR IS UNSUPERVISED OR UNATTENDED, EXPECT FREQUENT TURNOVER AND RESIDENT FALLS!! FAILURE TO ORDER REQUIRED OR REQUESTED MEDICAL EQUIPMENT HAS RESULTED IN MULTIPLE HOSPITAL VISITS, BED FALLS, HEAD INJURIES, STITCHES AND BED SORES CURRENTLY IN LITIGATION FOR BREACH OF CONTRACT RESULTING FROM BROOKE ELLIS', EXECUTIVE DIRECTOR'S RESPONSE TO IGNORE RATHER THAN SETTLE PROPERTY DAMAGE CLAIMS. ALWAYS REPORT SUSPICIOUS ACTIVITY NO MATTER HOW SMALL TO THE STATE OF FLORIDA GOVERNMENT AGENCIES! AHCA, DCF/APS, FLORIDA ELDER AFFAIRS DEPARTMENT/FL OMBUDSMAN, CENTERS FOR DISEASE CONTROL. KEEP ALL CONTACT INFORMATION IN YOUR CELL PHONE FOR QUICK RETRIEVAL AND ACCESS. EXECUTIVE STAFF IS QUICK TO BLAME SUBORDINATES, OTHER MEDICAL SERVICE PROVIDERS, PATIENTS OR THEIR FAMILIES FOR ROUTINE PROBLEMS OR CRISIS SITUATIONS! IF YOU HAVE AN IMMEDIATE CONCERN OR ISSUE, CONTACT THE WINTER GARDEN POLICE DEPARTMENT OR THE ORANGE COUNTY SHERIFF'S DEPARTMENT AND DOCUMENT AN UNBIASED INCIDENT REPORT. YOU MAY NEED IT IF YOU NEED TO LITIGATE!! KEEP A JOURNAL OF DAY, DATE AND TIME; AND TAKE PICTURES OF INCIDENTS AS THEY OCCUR. PHOTOGRAPH AND RECORD ALL YOUR PERSONAL CONTENTS IN YOUR ROOM, CONTACT THE LOCAL LAW ENFORCEMENT AUTHORITIES IF YOU FIND ITEMS MISSING OR SUDDENLY LOST!! VIOLENT OR ABUSIVE RESIDENTS AND ISSUES ARE HUSHED BY MANAGEMENT AND NOT ADDRESSED! MANAGEMENT DOES NOT RESPOND TO ATTACKS BY VIOLENT RESIDENTS UPON THE STAFF, WHAT MAKES YOU THINK THEY WILL RESPOND TO ATTACKS TO YOUR LOVED ONE!! EXPECT FAILED EMERGENCY RESPONSES, LACK OF CNA TRAINING AND PROTOCOLS. EXPECT NOT TO BE INFORMED WHEN YOUR LOVED ONE'S CARE PLAN CHANGES. BEWARE OF MRSA, SCABIES, CONTINUOUS URINARY TRACT INFECTIONS AND FUNGAL INFECTIONS!! THERE IS MORE .... BUT I WILL STOP FOR NOW!! .... IF YOU CAN AFFORD TO BE IN THIS FACILITY, YOU CAN AFFORD A GOOD ATTORNEY!!! LOCATE AN ATTORNEY THAT SPECIALIZED IN NURSING HOME ABUSE, NEGLECT AND PERSONAL INJURY BEFORE SOMETHING HAPPENS!! THIS IS A TRUE AND PERSONAL EXPERIENCE!! I FEAR FOR MY MOTHERS LIFE UNTIL I CAN MOVE HER ELSEWHERE!! I DO NOT RECOMMEND THIS FACILITY!! BEWARE!!

The community was nice when i moved my parents in a few years ago. Now there's a new director [name removed] who is extremely rude. My parents are not happy with the way they're being treated. I was also told that the food is not good either. The kitchen chef [name removed] i have met. She doesn't carry herself in a professional manner and she's rude. However, some of the caregivers are caring and kind. I feel that another place would better suit my parents. Or the pavilion should invest more time into finding professional staff who will show my parents and the other residents respect and kindness. After all the pavilion is the residents home.

Everybody was very nice, very kind, but when it came down to telling us the full price before we signed the contract. They did not tell us there was a charge for each and every extra that was done for my mother. There was a lot of miscommunication. I will not go back there again.

The tour went good they all smiled but come to find out it was just a dog and pony show. When we went to move in mom they had a major OSHA violation, there was no power in her room. They had to run an extension cord into her room just so she could at least watch the television. My mom uses a walker and is at risk of being a tripping hazard and she was forced to have to maneuver around the cord in hopes of not falling. It’s obvious that they treat the patents in the memory care ward differently than the other residents. I fear that mom is being treated differently when I’m not their. I was moving to move mom out but they talked me into keeping her their. I constantly visit at all different times of day just to check up on here. They never have any activities for the memory care patients all they can do is sit around and watch television all day. They said that they had a nurse on staff 24\7 come to find out after five there is no nurse, and the nurses are sweet but the CNA’s are bad. Mom had a bad fall and ended up having to go the emergency room. I had to stay a couple of nights with her just to make sure that she would be ok. I have M.S that’s acting up due to how exasperated I have gotten due to having to deal with “Homewood.” I’m looking for another place for mom as we speak. One star was generous of me.

If the individual needs specific care and more assistance than normal, it's not the place for them. The administrative staff and care staff were terrible, although there were some people there trying to do the best they could. The food was acceptable. But overall it looks better than it really is.

They should have never taken him in, he fell 4 times while he was here for 11 days. He was in the hospital 3 different times. They were not able to handle him at all and it was a horrible experience. It is a wonderful facility only if your loved one is not a fall risk. They care more about the money than the resident.

I would tell others that the way the place gets managed is okay. The rest of the community and staff isn't as good. The lady at the front desk is charming. The manager is fine. The caregivers weren't good to work with.

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death, however Executive Director, [name removed] verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer “stand & pivot”. I could provide further details of incompetence but choose to end my review here.

Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did.

The preserves kept my friend as a prisoner for 2 months with a 24 guard. He escaped with the help of a lawyer. He is his own guardian. The food was terrible. The room was cell- like

Well, in general it’s OK. However, they can’t ever seem to get the billing right. They don’t clean the room like it should be cleaned every week. They are shorthanded at times and can’t get to my mom until way after she calls for them. They sent my mom to the hospital one time in an ambulance With no good real reason. They didn’t treat a rash that my mom had. They are not real good at attending to medical needs. On the positive side, the residents seem to be nice and friendly.

My dad has resided in Barathaven for nearly 2 and a half years. During this time, I can say that many caregivers and nurses took as good of care as they could based on high turnover and constant understaffing. High turnover and understaffing falls solely on the Administration. My interactions with the care staff has always been positive, and keeping my dad’s care as a top priority up until this week. This week, I had the misfortune of meeting with [name removed], LPN. Unfortunately, the winter/spring illness swept through the facility and my father came down with a fever and pneumonia. Because of his age, it took some time but he was finally eating. I live out of state but was getting daily updates from my brother and also spent over 6 hours with him at Barathaven on the weekend of [date removed]. I saw him eat an entire plate of eggs and sausage with no help swallowing fine and regaining his appetite. He also drank a 8 oz beverage in it’s entirety. He was joking and laughing this weekend. However he was still weak from days in bed. Unfortunately, on [date removed], he fell getting up from a chair at lunch and had to have an hip replacement. He returned to Barathaven on [date removed]. Because Barathaven is not a skilled care facility, has only LPN and not RN staff, he could not return with his feeding tube. I drove in over 400 miles from out of state to visit. I was not understanding his wife’s decision to not place him into an interim facility where he could still have an IV and feeding tube until he regained strength, could rehab, and regained his appetite for solid food. I know my dad has always hated going under anesthesia because he states if affects him for days. This would have been exasperated because of his weakened state. I entered his room to find my sister already pleading with his wife to give him a chance and pleading with my mother to try to let him eat/drink. I probably should not have entered but it is hard not to after a seven and a half hour drive. [Name removed] did not allow my sister to continue to speak to my mother. It was an emotionally charged situation between family members. Although I got my mom to calm down after [name removed] and a third sister left the room, and the situation was de-escalated...[name removed] kept inserting herself into a family matter and speaking on items that she should not have. In this matter, [name removed] did not remain neutral, and in fact was more of a pot stirrer than anything. [Name removed] could not put her ego and meddling ways aside. I literally would be making a plea to give my dad a chance to recover and [name removed] would yell from the door that my dad can not leave Barathaven “he is not going anywhere”. THAT is plain crazy. He literally was just transported to Barathaven the day before. He could just as easily be transported to an interim skilled care facility where he could have the IV and feeding tube. It is not [name removed]’s place to interject. Every time my dad would start to become lucid, instead of allowing him to communicate....[Name removed] would encourage more sedation and Morphine. [Name removed] told me that my dad had not been lucid the entire time he had been in Barathaven. That is plain false. My dad regularly joked with me and the staff. Come to find out...[Name removed] had only worked there since [date removed]. Two weeks...and my dad had been recovering from pneumonia before he broke his hip. Barathaven failed my father by providing him the most heartless LPN who meddles in family matters and does not have any people skills. It is so sad that during my dad’s final days....the staff at Barathaven (Nurse [name removed]) is more for euthanasia than trying to get a resident to recover.

My first experience was seeing the director [name removed] whom I had to make greet me. She seems to be a little racist because she greeted the Caucasians with no problem. As we entered the dining area [name removed] went directly to the serving area and preceded to go in the pots and take food out without washing her hands. I wouldn't dare have my mother stay here because of this woman actions and disrespectful. The place is very nice but the staff are scary especially the upper staff.

AVOID THIS PLACE They are mismanaged, understaffed causing the residents to suffer. Seek other arrangements. The pictures devoid of residents are inaccurate. Costs go up, care goes down. Our list of complaints is long, we are seeking an alternative to this nightmare. Do NOT place your loved one here.

The care here is horrible. The facility is beautiful and it's a shame that the staff is so incredibly incompetent. They have already been through a number of executive directors and directors of nursing in the short time they have been open. Do not take your loved one here!

I seriously am considering a wrongful death suit against them. I would not recommend them to take care of a loved one

If your love one has Dementia with agitation at times , the staff is not capable of handling them !!! They are suppose to be a Memory Unit specializing in Dementia but that is false!!! They just want the patients to be calm and passive. One staff tells you one thing and the other one tell you a different story. Never judge a book by it's cover!

During my father's time at this facility, he had scabies twice . He also developed a MRSA infection that was the size of a grapefruit before I was notified or treatment was initiated. His fingernails grew so long he scratched himself until he was bleeding several times. I received several calls from the facility where the person calling me did not know my father and told me they were calling regarding my mother. My father has been at another facility for several weeks now and is doing much better.