Aegis

Overall Aegis of Redmond is a nice facility. It is pretty expensive. They seem to lose a lot of personal clothing items. The visitor parking is limited.

We had a brief experience at Aegis of Ventura, but I had a very favorable impression. it was a nice facility, and the staff were very friendly.

I liked Aegis of Pleasant Hill a lot. The people there were super. We almost chose them. But they were so insistent that my family member didn't need any type of memory care, and we really felt she needed that extra help.

They're very proactive in terms of communication. They've done an excellent job of following up and trying to identify the best way to interact with my mom. They try to establish what role the family members are going to have and what type of relationship the family wants to have with the facility. So if you want to be really informed, they're happy to provide that. Or if you only want them to call when there's an emergency or something that needs your attention, they're willing to work with that boundary. One challenge we've experienced is when things got a bit tense, they dropped the ball on communication and were more terse in their communication until we got things resolved. And then they were right back to their usual style of communication. From a food standpoint, they're not going to chase the residents down to make sure that they eat. And the food they have is pretty monotonous. When they're not serving standard meals, they have just plain Jane sandwiches and juice. And that's a big complaint from my mom, that she doesn't like the food. However, the food on the first floor and upper floors for assisted and independent living appears to be better than where she is in memory care. And overall, I think it's an excellent place for my mom.

I would recommend the community to others for their loved ones. This is a good place overall. The staff are very nice to work with. The call response times from the time the resident's clicks the call button could be improved upon. The food is enjoyed by my loved one.

The caregivers seemed caring and attentive. My loved one really appreciates the caregivers. The one caution is that if you want to get a phone line put in for your loved one it could be difficult. It seems like this is an highly functional community.

This community was a strong second. This community was very beautiful and clean. This community is a combination of assisted living and memory care. I was not impressed with the memory care unit but the rest of the facility was great.

This community was my third choice. This community was small separate cottages with 10-12 people. This just seemed to small and confined for my loved one.

We liked this facility for our loved one it was just too far away from our family.

Depending on your loved one's needs, I would be cautious. If they're fairly social and want to make friends, this is not a good place. I think it's important to match the facility with the census of the people in that facility. For instance, their activities were lackluster, and I was not impressed. They had people who couldn't talk or were comatose sitting in on trivia questions. So activities were not necessarily matched to the ability of the residents. The staff were mostly very friendly and tried their hardest, although you always have one here and there that weren't. My loved one said the food was good, with a good selection, and he's a pretty picky eater. Overall it's a nice facility. But I think if you're going to be paying that much money, you'd better have a a lot more activities, and ones that are better suited for residents of different abilities. And if you have a loved one who is very active and alert, I would double check the census of the people there.

Nobody's perfect, but we're happy with them. They seem attentive to our loved one. I do feel like you need to be on top of things. When I'm not visiting as often, I feel like I start noticing things that need to be addressed. But I think that's the case with any care place. Wherever you choose, it's important for the families to be involved. When we've had concerns, they generally do a good job of addressing them. I think they could do a little better with activities. But overall, my loved one seems quite happy there, and she adjusted well within a couple of weeks or so.

We chose Aegis of Kirkland because it was what my dad wanted. The rooms at the facility were small, private rooms. I think the food could use improvement, they could have more variety and what they advertised was not accurate. We were here during covid, but I would tell others to make sure to tour and try the food before moving your loved one in here.

We have an in person tour and our experience was good, but the community was not as new and bright as what we were hoping. We thought the price was also a little higher and at the time there were no men there.

The care services gets a 5 daily but weekends-3. The meals and dining gets a 4 but 3 pm weekends as dietary needs not always met. The staff is friendly and kind. They really need to ensure access to foods(in the lobby for instance and weekend staff) aren't easily accessible. We've come to visit and our family member looks very disheveled yet we pay for help. The billings are really confusing and can feel bait and switch. They have you pay an amount a month in advance then add charges without a print out or list of the adjustments on line. It's never clear what you are paying for.

The staff doing hands on care are truly hard working & caring people. The administration is untrustworthy and lacking in professionalism. Mostly, their point system which correlates directly to the price a patient pays is broken and unfair. They hide behind licensing laws, but mostly behind their own rules for convenience and profit. This is not a facility I would recommend to others.

As with most facilities, they are often short staffed with caregivers. Response time can vary from a rare 5 minutes to a common 20-30 minutes or longer. Aegis invested in an elaborate camera system without getting input from the residents. Within a year, there have been 3 head managers. The current one [name removed] isn't a good communicator/listener. In general the staff is caring, but higher up the ladder you go, the less competent and caring they seem (head of nursing, head of caregivers). The general doctor associated with Aegis who does in house visits isn't very good but is good about writing Rx.

not a good fit for my dad, the place was problematic from my dad, but is may be a good fit for other people. I would say beautiful court yard for sitting or walking around in. Staff made a good effort to integrate my dad into the community, but it was too regimented for him given his state of dementia. He ended up being more confused and having altercations with a couple of the caregivers. He is doing much better now in a board and care home.

The staff is friendly and very kind to my mom. The facility is well located. The food is very good, and that's very important to people who live there. There are plenty of activities and mom is encouraged to participate. The facility is dated and small. It's more expensive than most others that we looked at. There is no air conditioning, although they do encourage portable AC, which we did, but mom has trouble remembering to use it. They have a very liberal policy with respect to assisted living vs memory care. That's why we chose it. Overall we are satisfied, but if they want to move her to memory care we would definitely move her to a nicer place

If you have a parent or relative that does nor have need of intuitive care this place is fine. But we moved my father in after the death of my Mom and he's not adjusting at all. He barely eats and is losing weight. He needs some basic care and attention, like making sure his hearing aids are correctly placed in the charger or his dentures are cleaned and soaking. Basic attention to needs he is too depressed to do. Complaining to directors doesn't result in any change by care managers. They don't see it or do it. Disappointed.