Aegis

It was a 5 all around BUUTTT we went through $[removed]in about 6 months!! AAAAND they do NOT accept medicaid. Sooo momma is now at [removed] We really loved Aegis, all the staff, the building & accommodations were awesome! I so wish we had not had to move her. COC has had many staff turn overs in the year she has been there, both business office & care givers. Convince them to accept Medicaid!!! Mental HC is NOT just for the rich!! I mean, are they in the business to HELP or just get $$?!

I have not had a lot of experience with facilities but visited 5. Aegis at Marymoor seemed small and homey. The staff are all very friendly and interested in the residents. They try to customize activities when possible. I don’t have any concerns and my wife with dementia considers it her home after being there 3 months

My below opinions/responses are based on my week stay with my mother, when she moved in, as well as email/phone conversations with various staff members over the past year. My mother, however, may have differing opinions from mine; she often can be selfish, moody, insistent, unrealistic, controlling and stubborn. From the moment I was introduced to [name removed] (Marketing Director), I was convinced that Aegis was the right and best place for (now, only) our mother. It was clear she believes in the company and quality of care available. My brother had the same reaction when he spoke with her. We were also very relieved that Aegis Granada Hills provides a setting for aging in place, and, especially, that Memory Care services are an option for when (if) she reaches that point in her life. The entire facility appears to be well-maintained and clean. Every member of the staff with whom I came into contact was very friendly, welcoming and helpful, which was very much appreciated. (My mother has been very quick to accuse some staff members of theft. While I was there with my mother, I was amazed at the quality of care. She couldn't want for anything that wasn't provided her. She needed help hanging a picture? Someone came right up. She needed help with something else? A staff member was right there. Even the movers that Aegis provided her, who had to handle very large pieces of furniture, worked tirelessly to place everything just where she wanted it, including assembly of a gigantic bedroom set. The nurses that come to her apartment for her initial assessment were patient, understanding and kind. (This was a particularly difficult time for our mother, as our father had just passed away only 9 days before move in day.) My mother, however, complains that people show up at any time day or night and just come right in her apartment to check on her, or take out her garbage or, some other interruption that bothers her. My family and my brother and sister-in-law were treated to a lovely Mother's Day lunch on my last day staying with mom last year. The food was delicious, healthy and ample. The staff was kind and attentive. (My mother often complains about the Meals/Dining experience. She says the portions are too small (though she could probably simply ask for more), the hours are inconvenient (having to eat dinner by 5p annoys her). She doesn't (or at least didn't) enjoy the company of her tablemates with whom she (believes) was forced to dine each meal (apparently, she felt their conversation wasn't stimulating enough). She might have expressed this to someone in charge and had her table changed recently; I am unsure. I appreciated seeing the menus posted, which appeared to offer a good selection of dining options. I also thought the casual help-yourself coffee bistro in the lobby area which provides drinks and snacks is a very nice amenity. I am impressed by the number of daily activities offered at Aegis and the adorable movie theater on site. I often find myself encouraging my mother to participate in as many activities as possible, but she complains. Again, she is still grieving the loss of our father, to whom she was married almost 69 years and is often depressed. I believe she enjoys the movie theater, since acting is in her blood. She has been in the business in some capacity most of her life. Her general complaint about activities is based on the lack of interesting conversations amongst other residents. I think she wishes they were all more like her. It is difficult for me to assign a rating of the value of cost, as I have nothing to which to compare it. Unfortunately, assisted living is quite expensive and the one-time move-in fee at Aegis Granada Hills was exorbitant, at [fee removed]. That said, Aegis is the best place for Mom. She is cared for, safe, well-treated and close to family. I would definitely recommend Aegis Granada Hills. It remains family-owned and run since inception, which shows in the care. It is also a smaller facility, allowing for more personal attention.

My loved one was previously a resident at Aegis at Shadowridge and the experience was good for them overall. All of my ratings are very close to all 5s, with just one or two experiences with staff that could have been slightly better.

We are happy. Working with people and staff changes there were a few hiccups but staff very helpful in working out the bumps.

My loved one is a resident at Aegis of Lake Union. Most important is to clearly understand level of staffing. Is there adequate coverage during day and night? It seems like they are not always fully staffed. The staff that they do have is excellent. A second issue that drives me crazy is how the laundry works. Every day there are strange clothes in my loved one's closet and I have no idea where many of his clothes are. Once, I saw a resident wearing my vest (not my loved one's) from my work. The laundry is a small issue. but it drives me crazy. I haven't seen the new grey towels that I provided since July. Food prep is also important- we never ate fried or junk food at home. There seems to be more reliance on this type of food now than there was in the beginning. They don't seem to have as many salads. Overall, I am happy and grateful to the personal care and attention that the staff have provided to my loved one and his care.

It's a nice community, and we picked it because of the availability and it was clean. I would recommend to others.

Our family had an in person tour with Aegis on Madison and overall we really liked the tour experience and community, however our loved one chose a different community instead. She had like the food and particularly the location - it is not as much in the city.

When it comes to the activities the music is awesome, however our loved one is not currently participating in many of the other activities for personal reasons. I wish she would because they look great. We would definitely recommend Aegis of Lake Union to other families looking for a place for their loved ones.

Unfortunately, my dad didn't get to spend too much time at Aegis at Shadowridge before he passed. The staff at this facility was excellent. I didn't meet a single one who didn't seem caring. The food was very good. I actually wanted to spend time there with my dad. I would recommend this facility to family and friends.

We picked this community, because of the complete med care, on site nurse & care, concierge, shuttle bus, group dining planned festive celebrations, covered walkways, outdoor patio & BBQ area, landscaping, activities, good communication & nice well maintained buildings. I would recommend to other families.

On the positive side: All of the staff that is there is very dedicated and good at what they do. They treated my dad outstandingly and he loves all of the attention that he has gotten from them. Management has been easy to work with and straight forward. On the negative side: The food is not good at all. There are some time periods where they seem to be understaffed - particularly the weekends and evening hours. I know that it is a really hard job and the people they hire are great, there just aren't enough of them. It does kind of have "Disney land" décor which we do not like. It is also very brightly lit and gives me a headache.

This facility has been great so far, especially compared to some of the other places that we've had experience with. The level of care here is great. Everyone is very friendly and on top of things, all of the staff are great. Housekeeping is done once a week and is very thorough. Communication with the family is good, they communicate a lot and keep me updated. Overall, it's been a very good experience. I would absolutely recommend this facility to friends and family.

Overall we have been very happy with Aegis Lodge community, and the staff members are all very nice. During the holiday season they had some holiday events that everyone was invited to and we really liked that. Coming from independent living to assisted living we are learning the ropes and asking a lot of questions and we appreciate how responsive they are when we send emails and they are more then willing to work with us on certain situations. We have had a little trouble with communication but they have sent out a newsletter letting all of the families know they are working on it.

It's a beautiful facility. Some of the workers are not too friendly. The dining room food is good for the residents. They have activites such as exercise, golfing and a Japenese singing class. It's very expensive, and the services could be better.

Overall Aegis of Redmond is a nice facility. It is pretty expensive. They seem to lose a lot of personal clothing items. The visitor parking is limited.

We had a brief experience at Aegis of Ventura, but I had a very favorable impression. it was a nice facility, and the staff were very friendly.

I liked Aegis of Pleasant Hill a lot. The people there were super. We almost chose them. But they were so insistent that my family member didn't need any type of memory care, and we really felt she needed that extra help.

They're very proactive in terms of communication. They've done an excellent job of following up and trying to identify the best way to interact with my mom. They try to establish what role the family members are going to have and what type of relationship the family wants to have with the facility. So if you want to be really informed, they're happy to provide that. Or if you only want them to call when there's an emergency or something that needs your attention, they're willing to work with that boundary. One challenge we've experienced is when things got a bit tense, they dropped the ball on communication and were more terse in their communication until we got things resolved. And then they were right back to their usual style of communication. From a food standpoint, they're not going to chase the residents down to make sure that they eat. And the food they have is pretty monotonous. When they're not serving standard meals, they have just plain Jane sandwiches and juice. And that's a big complaint from my mom, that she doesn't like the food. However, the food on the first floor and upper floors for assisted and independent living appears to be better than where she is in memory care. And overall, I think it's an excellent place for my mom.

I would recommend the community to others for their loved ones. This is a good place overall. The staff are very nice to work with. The call response times from the time the resident's clicks the call button could be improved upon. The food is enjoyed by my loved one.