Abode Care Group

When I toured here, I was running a little late but they were very nice about it. I don't care for the neighborhood environment that the facility is in. There is a factory/office across the street with a parking lot full of vans/trucks. The facility itself is beautiful from the outside. The common area has a beautiful view of the courtyard. There are birds, bird feeders. fountains, ponds, places to sit in the shade and in the sun. It was a lovely setting. I was annoyed by the gentleman that interviewed me, wanting to know the other places I had toured, and calling my husband Dad. He never asked me a thing about what my loved one was like or his hobbies or anything, but kept trying to tell me how much they cared. It felt really sleazy, and like it was about the money. The activity room had a window and I peeked in but he never offered to go into the room. I asked if I could see a private room and a shared room, and he reluctantly showed them to me - "I guess I could show you a room if you really want to see one". He did not show me Memory Care rooms. They were assisted living rooms but he said they are exactly like the Memory Care rooms. I liked the fact that we could have a sleigh bed and matching side table and not a hospital bed, "anything you want to make it like home", and the views from the windows were beautiful, they were on the woods side of the building. I would have liked to have seen biographies outside the residents' rooms telling a little about them. So overall, it was not a good experience. The place has some lovely aspects - dining rooms are attractive and courtyard is nice, but I didn't get any feel for what the place was really all about. Perhaps a tour with a different person would have made a difference. I did run into a woman outside who mentioned that her loved one and four of his friends all lived here and were very happy.

Has a bed bug issue and is unable to care for needy residents. I don't recommend this facility

My cousin ended up in hospice care by another agency but still lived at Atrium. It was difficult to get someone on the phone. They never notified me that mail (bills) were delivered there. When my cousin passed away, they never sent their condolences. They used his rented wheelchair instead of returning it to the company. And we had to figure out what happened to it. Would never refer anyone there.

I would not recommend it. Right after my Mom moved in the went under new management. No one seemed to be trained properly, no one knew what was going on. Having a solid contact to answer questions who knows what is going on and improving on cleanliness

Hi my cousin has not been in Abode Care in Monroeville in [date removed] and I was horrified at the conditions of Abode.

Activities staff were excellent. The service response was terrible. New managers were not able to correct the staff problems

My parents were there over a period of eight months. They were very short-staffed in the beginning which we understood. It made things very difficult in the beginning when it came to communication about appointments and things regarding the facility. There was no one ever at the front desk. These were all things that we were willing to work with. Unfortunately it got way worse. My mother was sent out with her meds, which included an insulin pen with memory issue/dementia. We had to argue with her in order to get the medicine back during the outing. my father fell and was on the floor for 45 minutes . The staff during the night shift wanted to cover the situation and never told management. He rang every alarm that they had t. They were not working. No one was on the floor: The facility Director and nursing Director tried to justify the situation and reason the disorganization and unsafe environment, and we were met with passive aggressive, texting. It didn’t feel safe after.

The floor staff was very kind. The management was extremely poor and unprofessional. They tried to cover up safety issues we had with our parents. The overall Management was very unorganized and it reflected very strongly in the day to day experience. It was no longer safe for my parents. My father was fell and was on the floor for 45 minutes. They tried to cover it up. He was able to tell us what happened and this was one of many issues. My mother was sent out with her own meds ( insulin pen ) with dementia. We had to move my parents out of the facility. I would not recommend this place at all.

The executive director was never there any time we came in to see our loved ones, we could NEVER find any staff to help us with what we needed, the only person who helped us multiple times was a young cook there who seemed to be doing everything he could. We never got answers until days later about our parents situation we weren't aware of..along with co-vid being a huge threat to the elderly. No one were wearing masks. I would not recommend this horrendous place unless you want minimal updates about your loved ones,And it seems you can never find the actual owners numbers anywhere so we could call and complain about the lack of compassion the aides there showed seemed like they were just there for a check.

Looks older and rooms not very nice.

Very poor care. Stay away from them. My sister went 39 days without medication that she needed. Was supposed to be twice a day and only gave it once a day

I would like to give them a 0 but that wasn't an option. For the amount of money the residents pay to live at this facility the care is poor. They are short on staff, the residents wait hours for someone to come to their aid when they need help, yet they claim they do whatever the residents ask. My mother has needed extra help recently and my wife had to get the doctors office to call Abode Care just to get them to wash her back. Something really needs to be done about the care overall at nursing facilities.

My experience with The Abode of Allentown was not very good, I moved my mom out of there 6 months after she moved in. I do not recommend sending anyone to live there.

Ask questions, see how often a doctor visits your loved one. Get report from doctor when he visits your loved one. Who is authorized to pass out meds to them. Request notification if there is any behaviors or changes in your loved one.

It's a beautiful facility. Don't let that fool you. The management had less than zero clue what they were doing

My mother never received a call bell for 4 days. The administrator was in charge of the residents receiving a call bell. My mother was admitted with Hospice in which they do accept hospice patients. Per the administrator she was not allowed to use a bedpan or bedside commode and had it removed from her room. This facility does not accommodate hospice patients. I found a bloody peri pad in the medicine cabinet when I was inspecting her room when she first moved in. It was removed by the aide after I showed him. I would NOT recommend this facility to anyone.

Understaffed, uncaring invisible administrators, horrible food, unsafe medication administration at improper times, smelly hallways, call bells are never answered...EVER. Laundry done sporadically. Personal cleaning supplies disappeared twice with no reimbursement. The staff caring for residents are lovely but overworked and unsupervised. If your loved one is here, please visit often.

I had a very bad experience with them. They were very disorganized and understaffed. I Got Dad moved in and they did absolutely nothing that they had said they were going to do. I had two meetings with them after he moved in to address these issues, and again nothing was done. After one month of him living there, I moved him out and over to [facility name removed].

If we could give the overall experience, the cleanliness and the value for cost a 0 we would. Everything about this community needs improvement. EVERYTHING! From the top to the bottom, we even spoke with the owner. Please do not recommend Abode Care of Allentown to other families.

The place sucks, the lady in charge , can’t do anything great, she doesn’t care about the quality of the place, she isn’t a dr, but tries to make diagnosis, ignores complaints. the food stinks, the service sucks, I am leaving next month. The food is so bad, and no one cares. Employees argue all the time,,.. this is a terrible place , unprofessional . My toilet is always broken, it’s a broken down place and the people running the joint need to get a new boss , bring that place up, it’s terrible.